Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep.

Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 117 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.

Once you get a glimpse of this one of its kind resort, you know you arrived to a sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show.

Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights?

What will I be doing?

As a Reservations Sales Agent serving Waldorf Astoria Maldives Ithaafushi, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. As Reservation Sales Agent for Waldorf Astoria Maldives Ithaafushi, you will be responsible for assisting the Reservations department, whereby your role will include key responsibilities such as: 

• Handle incoming reservation requests via e-mail and by telephone observing response time (respond to all incoming correspondence within two hours).
• Work closely with all travel agents from China, Hong Kong, and Taiwan to assist with all reservation requests require Chinese speaking. 
• Maintain an up-to-date knowledge of all resort accommodations, services, and facilities.
• Be aware of any repeat guest or VIP information, preferences, and previous details, and respect privacy and confidentiality.
• Process all reservations in Opera accurately, observing all necessary codes that are created to track statistical data.
• Follow up on missing details on reservations for completion and make any necessary amendments.
• File all reservations and related correspondence as per the set guidelines.
• Always up-sell room categories whenever possible.
• Issue Pro-forma invoices for all new reservations at the time of confirmation and update trace for payment follow-up.
• Ensure full payments are received prior to guest check-in for any last-minute reservations.
• Ensure all outgoing correspondence is in accordance with standard resort formats.
• Deals with complaints efficiently and courteously and brings all reservation related issues or difficulties to the immediate attention of reservation Supervisor.

What are we looking for?

A Reservations Sales Agent serving Waldorf Astoria Maldives Ithaafushi is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Education

• Qualifications or courses relating to Customer Care, Reservations, and Revenue
• Educated to College level with previous Reservations experience

Experience

• Previous experience (minimum 3 years) of working in a similar role with a Luxury Resort/Hotel
• Proven experience of working to and understanding key functions of Reservations department

Competencies

• Technical proficiency in Microsoft Office applications (excel spreadsheets, PowerPoint, Word) and related software’s, and Opera
• Demonstrates ability to interact effectively with various levels of management
• Friendly demeanor, positive and enthusiastic attitude with strong customer focus and ability to work independently
• Honesty, integrity, passion for hard work and achieving results and successful outcomes
• Enjoys working collaboratively and is a key team player with a “can do” attitude and thrives on a challenge
• Able to interact effectively, create solutions, influence others and work diplomatically with a wide range of individuals
• Professional approach, clean and well-groomed at all times
• Good understanding of Hilton, its core values, and management structure
• Demonstrates an understanding of Reservations awareness, able to adapt to changing priorities with key judgment and decision-making skills
• Ability to work under pressure at all times
• Ability to multi-task and meet deadlines
• Customer-centric
• Ability to demonstrate working and engaging teams from different cultures
• Strong verbal and written communication skills along with being quality oriented with focus on details
• High performance standards
• Candidate must have a good command of spoken and written English and Chinese language 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!