The role aims to be recognized as a trusted team member. This role supports the Revenue Management lead and Reservations in all training and development activities to develop best-in-class professionals and assists in developing their team. This
 role supports a robust control and compliance environment. 

What are we looking for? 
-Answers calls, returns e-mails and voicemails. Assists guest in booking reservations, by providing superior property knowledge.
-Audits OnQ PM for reservations accuracy. Looks for special requests, coding issues and billing requirements.
-Reviews actualized rooms for potential billing errors.
-Reviews group pick up, assist in ensuring proper availability. Monitors and charges
-No Shows and Late Cancels daily.
-Reviews and audist third parties and consolidate.
-Assists management by booking transient reservations

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and
 resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure
 travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of
 providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth
 of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our
 amazing Team Members are at the heart of it all!

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!