The Senior Captain is concerned with the efficient and professional service of food and beverages within the restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team members while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of Hilton.

What will I be doing?

As the Senior Captain, you will be responsible for performing the following tasks to the highest standards:

·       Confidently know the food and beverage menu contents and explain them in detail to guests.

·       Understand dietary requirements and offer appropriate suggestions.

·       Correctly label buffet dishes.

·       Keep buffet areas clean at all times.

·       Make suggestions on the menu that might suit guests of different nationalities.

·       Familiarize with menu items of all other outlets to recommend guests to other outlets.

·       Undertake steps to ensure that the cashiers’ desk is ready and set for service.

·       Check reservations with the Supervisor / Manager and confirm any large bookings for the next service period.

·       Ensure that everything is clean and tidy, ready for guests to enter the restaurant.

·   Assist bar attendants and kitchen staff where required and carry out any reasonable duties requested by the Supervisor / Manager.

·       Greet guests with smiles and offer assistance with coats, bags, etc., introducing yourself.

·       Escort guests to a table and ask if they would prefer a smoking or non-smoking table.

·       Greet all guests who walk past your outlet and offer them menus to view when appropriate.

·       Offer the newspapers to all breakfast guests and any single diners.

·       Ensure that all service procedures are carried out to the standards required.

·       Accommodate any guest request or offer appropriate alternatives.

·       Take personal responsibility for the service experience of all guests in your designated area.

·       Follow-up on any guest questions or queries immediately, and if you don’t have the answer, check with your Supervisor / Manager.

·       When passing by guest tables, check if they require service.

·       Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.

·       Make sure that all areas are cleaned and maintained in accordance with operating procedures.

·       Positively end the guests experience by checking on their satisfaction.

·       Assist with guests’ coats and bags as they leave, thanking all guests and wishing them a pleasant day.

·       Ensure that safe and healthy working practices are observed throughout the service.

·       Report any accidents / incidents to the Supervisor / Manager.

·       Ensure that the Food & Beverage mission is established and instilled in you and all team members.

·       Train new team members and trainees.

·       Carry out any other reasonable duties and responsibilities as assigned.

·       The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

 

A Senior Captain at Canopy is always working on behalf of our guests and clients and team with your coworkers. To fulfill this role successfully you need to have the attitude, behaviour, skills, and the following values:

• Positive attitude
• Administration and organization skills
• Know how to listen to suggestions and critics
• Be committed to delivering high standard customer service
• Take initiative
• Teamwork
• Ability to lead people
• Good communication

It will be advantageous in this position if you demonstrate the following skills and differentials:

• Experience in hotel
• Experience in similar function

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!