Trainee - Front Office
Hilton
Trainee - Front Office
Job Description
- Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .
- Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates .
- Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured.
- Ability to read, Listen and communicate effectively in English, both verbally and in writing.(English native speakers preferred)
- Ability to effectively deal with internal and external customers , some of whom will require high levels of patience , tact and diplomacy to defuse anger , collect accurate information and resolve conflicts .
- Interpersonal skills to provide overall guest satisfaction.
- Ability to work under pressure and deal with stressful situations during busy periods.
- Considerable skill in the use of a computer & Microsoft Office.
Locations
- Shenzhen, Guangdong, China
Salary
Estimated Salary Rangemedium confidence
40,000 - 75,000 CNY / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Ability to read, listen and communicate effectively in English (verbal and written)intermediate
- Ability to deal with internal and external customers requiring patience, tact and diplomacyintermediate
- Interpersonal skills for guest satisfactionintermediate
- Ability to work under pressure and stressful situationsintermediate
- Considerable skill in computer and Microsoft Officeintermediate
Responsibilities
- Completes registration process including inputting/retrieving information, confirming guest details and room rate
- Makes room selections based on guest needs, codes electronic keys, non-verbally confirms room number and rate
- Promotes Hilton Honors and marketing programs
- Ensures guests know room location and provides keys, gifts etc.
- Accounts for rooms and services on guest statements
- Assists with checkout payments, accepts various payment forms, converts foreign currency
- Checks-in guests per reservation details, confirms HHonours/Frequent Flyer numbers and payment method
- Ensures prompt checkout by settling accounts per billing instructions
Answer 10 quick questions to check your fit for Trainee - Front Office @ Hilton.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs
Trainee - Front Office
Hilton
Trainee - Front Office
Job Description
- Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .
- Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates .
- Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured.
- Ability to read, Listen and communicate effectively in English, both verbally and in writing.(English native speakers preferred)
- Ability to effectively deal with internal and external customers , some of whom will require high levels of patience , tact and diplomacy to defuse anger , collect accurate information and resolve conflicts .
- Interpersonal skills to provide overall guest satisfaction.
- Ability to work under pressure and deal with stressful situations during busy periods.
- Considerable skill in the use of a computer & Microsoft Office.
Locations
- Shenzhen, Guangdong, China
Salary
Estimated Salary Rangemedium confidence
40,000 - 75,000 CNY / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Ability to read, listen and communicate effectively in English (verbal and written)intermediate
- Ability to deal with internal and external customers requiring patience, tact and diplomacyintermediate
- Interpersonal skills for guest satisfactionintermediate
- Ability to work under pressure and stressful situationsintermediate
- Considerable skill in computer and Microsoft Officeintermediate
Responsibilities
- Completes registration process including inputting/retrieving information, confirming guest details and room rate
- Makes room selections based on guest needs, codes electronic keys, non-verbally confirms room number and rate
- Promotes Hilton Honors and marketing programs
- Ensures guests know room location and provides keys, gifts etc.
- Accounts for rooms and services on guest statements
- Assists with checkout payments, accepts various payment forms, converts foreign currency
- Checks-in guests per reservation details, confirms HHonours/Frequent Flyer numbers and payment method
- Ensures prompt checkout by settling accounts per billing instructions
Answer 10 quick questions to check your fit for Trainee - Front Office @ Hilton.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs