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Trainee - Front Office

Hilton

Hospitality Jobs

Trainee - Front Office

full-timePosted: Jan 12, 2026

Job Description

  1. Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .
  2. Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates . 
  3.  Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured.
  4.  Ensures a prompt and efficient departure, by settling guests accounts as per billing and reservation instructions and ensuring that all guests folios are correct.
  1. Ability to read, Listen and communicate effectively in English, both verbally and in writing.(English native speakers preferred)
  2. Ability to effectively deal with internal and external customers , some of whom will require high levels of patience , tact and diplomacy to defuse anger , collect accurate information and resolve conflicts .
  3.  Interpersonal skills to provide overall guest satisfaction.
  4. Ability to work under pressure and deal with stressful situations during busy periods.
  5. Considerable skill in the use of a computer & Microsoft Office.

Locations

  • Shenzhen, Guangdong, China

Salary

Estimated Salary Rangemedium confidence

40,000 - 75,000 CNY / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Ability to read, listen and communicate effectively in English (verbal and written)intermediate
  • Ability to deal with internal and external customers requiring patience, tact and diplomacyintermediate
  • Interpersonal skills for guest satisfactionintermediate
  • Ability to work under pressure and stressful situationsintermediate
  • Considerable skill in computer and Microsoft Officeintermediate

Responsibilities

  • Completes registration process including inputting/retrieving information, confirming guest details and room rate
  • Makes room selections based on guest needs, codes electronic keys, non-verbally confirms room number and rate
  • Promotes Hilton Honors and marketing programs
  • Ensures guests know room location and provides keys, gifts etc.
  • Accounts for rooms and services on guest statements
  • Assists with checkout payments, accepts various payment forms, converts foreign currency
  • Checks-in guests per reservation details, confirms HHonours/Frequent Flyer numbers and payment method
  • Ensures prompt checkout by settling accounts per billing instructions

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Hilton logo

Trainee - Front Office

Hilton

Hospitality Jobs

Trainee - Front Office

full-timePosted: Jan 12, 2026

Job Description

  1. Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .
  2. Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates . 
  3.  Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured.
  4.  Ensures a prompt and efficient departure, by settling guests accounts as per billing and reservation instructions and ensuring that all guests folios are correct.
  1. Ability to read, Listen and communicate effectively in English, both verbally and in writing.(English native speakers preferred)
  2. Ability to effectively deal with internal and external customers , some of whom will require high levels of patience , tact and diplomacy to defuse anger , collect accurate information and resolve conflicts .
  3.  Interpersonal skills to provide overall guest satisfaction.
  4. Ability to work under pressure and deal with stressful situations during busy periods.
  5. Considerable skill in the use of a computer & Microsoft Office.

Locations

  • Shenzhen, Guangdong, China

Salary

Estimated Salary Rangemedium confidence

40,000 - 75,000 CNY / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Ability to read, listen and communicate effectively in English (verbal and written)intermediate
  • Ability to deal with internal and external customers requiring patience, tact and diplomacyintermediate
  • Interpersonal skills for guest satisfactionintermediate
  • Ability to work under pressure and stressful situationsintermediate
  • Considerable skill in computer and Microsoft Officeintermediate

Responsibilities

  • Completes registration process including inputting/retrieving information, confirming guest details and room rate
  • Makes room selections based on guest needs, codes electronic keys, non-verbally confirms room number and rate
  • Promotes Hilton Honors and marketing programs
  • Ensures guests know room location and provides keys, gifts etc.
  • Accounts for rooms and services on guest statements
  • Assists with checkout payments, accepts various payment forms, converts foreign currency
  • Checks-in guests per reservation details, confirms HHonours/Frequent Flyer numbers and payment method
  • Ensures prompt checkout by settling accounts per billing instructions

Target Your Resume for "Trainee - Front Office" , Hilton

Get personalized recommendations to optimize your resume specifically for Trainee - Front Office. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Trainee - Front Office" , Hilton

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Answer 10 quick questions to check your fit for Trainee - Front Office @ Hilton.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.