A Training Manager serves as a catalyst for cultural and organizational transformation by developing functional excellence and strengthening leadership capabilities among Team Members.

Key Responsibilities:

• Support all departments in developing cutting-edge functional excellence and enhancing leadership skills.

• Act as a change agent in the hotel’s cultural and organizational transformation.

• Provide key input and guidance on all activities and plans related to training.

• Support individual and team development, career development, and experiential learning processes.

• Lead the onboarding, coaching, and mentoring of new Team Members.

• Work closely with department leaders on a daily basis to support training and development needs.

• Partner with departments to deliver training programs and organizational and leadership development initiatives.

• Monitor, track, and conduct learning and development reviews with each department.

• Prepare the hotel’s annual training plan and training calendar.

A Training Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Thorough knowledge of modern learning and development tools and technique
• Excellent communication and presentation skills
• Excellent people management skills
• Demonstrated ability to develop interpersonal relationships
• Positive attitude
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint
• Exceptional presentation and grooming

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!