A Waiter/Waitress at Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury property, embodies the art of refined service by creating bespoke, intuitive, and memorable dining experiences for our guests. The role seamlessly supports exceptional daily operations, anticipates guest needs, elevates sales through thoughtful recommendations, presents food and beverages to the highest standards of excellence, and maintains an immaculate, safe environment, all while upholding the service philosophy of Waldorf Astoria and the exacting standards of Forbes Travel Guide.

What will I be doing?

A Waiter/Waitress at Waldorf Astoria DIFC delivers exceptional, personalized dining experiences, supports daily operations, anticipates guest needs, recommends thoughtfully to enhance sales, presents food and beverages to the highest standards, and maintains a safe, immaculate environment, all in line with Waldorf Astoria’s service philosophy and Forbes Five-Star standards.

Specifically, you will be responsible for performing the following tasks to the highest standards:
•    Uphold Waldorf Astoria standards of culinary excellence, refined service, and immaculate presentation at all times.
•    Consistently deliver warm, gracious, and anticipatory service, ensuring each guest interaction reflects the elegance, precision, and courtesy.
•    Create personalized dining experiences by anticipating guest preferences and responding intuitively to their needs throughout service.
•    Demonstrate expert knowledge of the food, wine, and beverage offerings, confidently providing detailed and accurate information regarding ingredients, preparation methods, portion sizes, and dietary or allergen considerations.
•    Remain knowledgeable of daily specials, promotions, and menu enhancements, ensuring seamless and engaging communication with guests.
•    Apply refined suggestive selling techniques, guiding guests through the menu and enhancing their experience through thoughtful recommendations and discreet upselling.
•    Accurately and efficiently take food and beverage orders using approved order pads and POS systems, ensuring clear and timely communication with culinary teams.
•    Attentively follow up on the dining experience, ensuring guest satisfaction and resolving concerns with empathy, discretion, and efficiency.
•    Impeccably prepare and maintain dining areas by setting refined table arrangements with pristine linens, polished cutlery, elegant glassware, and attention to every detail.
•    Clear and reset tables with grace and efficiency, maintaining the highest standards of cleanliness, organization, and presentation throughout service.
•    Foster respectful, professional, and collaborative relationships with Team Members across all departments, maintaining a consistently high level of communication and teamwork.
•    Participate actively in daily briefings and operational meetings to remain fully informed and aligned with service expectations.
•    Contribute proactively toward achieving departmental goals and performance targets.
•    Adhere strictly to legal and brand standards by verifying guest identification when required.
•    Comply fully with all cash-handling policies, procedures, and financial controls.
•    Attend all mandatory trainings and development programs as required by the management team.
•    Adhere to all hotel security protocols, fire regulations, and health and safety legislation at all times.

What are we looking for?

A Waiter/ Waitress at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:
•    Positive attitude
•    Active listening and effective communication skills - Committed to delivering high levels of customer service 
•    Excellent grooming standards 
•    Experience in Food and Beverage department and/or industry
•    Previous experience of cash handling 
•    Knowledge of Food Hygiene Regulations

It is advantageous in this position if you demonstrate the following capabilities and advantages:
•    Experience in luxury hospitality
•    Knowledge of Forbes Standards

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!