Hitachi is transforming to ensure sustainable growth and profitability in digital and green sectors by establishing a customer-centric business model. Part of this transformation is setting up global account management to better understand customer needs and increase Hitachi's market share.  

This transformation is led by Global Marketing and Sales (GM&S) group, whose vision is to become our customers’ preferred partner of choice for their most critical challenges by providing impactful, sustainable solutions, delivered by experts spanning the full breadth of Hitachi’s portfolio.  

As part of the transformation activities, a global account management structure is in place to represent Hitachi’s voice to targeted customers, fully understanding their needs while increasing Hitachi’s share of wallet. The Group Account Support Manager will play a pivotal role in orchestrating sales strategies and operations to drive business growth.  

Key focus will be developing targeted initiatives and ensuring seamless execution that leads to measurable business growth. Key focus areas will be ensuring cross Business Unit collaboration and shaping a compelling value proposition aligned with our One Hitachi account plan. 

• Account Planning & Strategy Execution 
  Partner with the Global Account Manager (GAM) to develop and execute focused account plans and strategies with measurable outcomes. Monitor plan effectiveness, identify constraints, deploy corrective actions, and maintain accurate player maps to support account growth. 

• Cross-BU Collaboration & Value Positioning 
  Work closely with Business Units and Account Teams to understand and articulate value propositions. Gather customer insights, segment data, reference cases, and market intelligence to strengthen Hitachi’s positioning and support opportunity development. 

• Marketing & Segment Alignment 
  Collaborate with Strategic Marketing (ABM, Segment, Market Intelligence) and Segment Leads to align account activities, elevate success stories, and support targeted campaigns. Enable consistent One Hitachi messaging across internal and external engagements. 

• Workshop Strategy, Facilitation & Orchestration 
  Lead end-to-end account team and customer workshop delivery—including agenda design, methodology, logistics, attendee communication, facilitation of sessions/breakouts, real-time synthesis, and post-workshop reporting. Translate workshop insights into actionable account plan updates, opportunity maps, and governance-driven execution plans. 

• Governance, Cadence & Reporting 
  Manage weekly, fortnightly, monthly, and annual governance cadences. Track actions, dependencies, and execution of progress across BUs, ensuring clear ownership and timely follow-through. Prepare structured reporting, executive summaries, and insights for leadership. 

• Pipeline, Opportunity & Growth Enablement 
  Support GAMs in shaping, coordinating, and tracking key opportunities; ensure governance gates, BU interlocks, and internal approvals are met. Contribute to the delivery of One Hitachi enabled orders by supporting opportunity governance and cross-BU alignment. 

• Data & Tool Governance 
  Ensure pipeline and performance data accuracy by coordinating with BUs and Performance Management teams. Support CRM development and adoption with Sales Technology, driving data hygiene, pipeline completeness, and reporting consistency. Leverage marketing tools and dashboards to consolidate actionable insights for the account team. 

• Continuous Improvement & Capability Development 
  Champion process improvements, advance documentation standards (playbooks, templates), and support knowledge sharing across teams. Mentor junior team members and contribute to a culture of operational excellence and collaboration.