Description

As the Cash Office Responsible, you play a vital role in ensuring the efficiency and accuracy of our back-of-house operations.

You maintain high standards and implement effective routines that directly enhance both the customer experience and overall store performance. Your attention to detail and commitment to operational excellence help create a well-organised and high-functioning cash office environment.

Working closely with the management team, you contribute to profitability through smart logistics, accurate reporting, and streamlined processes. Together with your team, you're not just managing operations—you’re shaping a seamless, welcoming and inviting store experience.

Key Responsibilities:

• Deliver exceptional customer service through expert styling advice, strong product knowledge, and an engaging in-store experience
• Open and close the store, supporting the management team as needed
• Accurately process and bank daily sales
• Manage payroll input and ensure timely submissions
• Take ownership of store audit results and support team training on operational standards
• Receive, process, and manage deliveries efficiently
• Oversee daily store operations to ensure smooth and effective performance
• Maintain stock levels through regular replenishment
• Act as a brand ambassador, consistently delivering the best possible experience for every customer

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• Previous experience in retail has given you a good understanding of store operations and customer service best practices.
• Perfect Romanian language skills

Preferable but not mandatory

• Experience handling administrative tasks such as cash handling, scheduling, and filing
• Team leadership: Some experience in organising and guiding teams—ideally in a retail setting—to deliver great service and complete tasks efficiently.
• Communicative English language knowledge

Additional Info

• We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. 

  In addition to this, Romania-based colleagues also receive:  

• Meal vouchers worth 40 RON/day
• Sports membership
• Referral program
• Anniversary leave
• Baby Gift
• Unlimited opportunities for advancement and personal development
• Medlife business package 

Inclusion & Diversity  

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Company Description 
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Company Description