Cust Exp Professional
Honeywell
Cust Exp Professional
Job Description
Cust Exp Professional
Location: India | Workplace: On-site
Job Overview
Honeywell is a Fortune 100 company that delivers industry-changing technology solutions to our customers around the globe. As a Cust Exp Professional, you will play a pivotal role in enhancing customer satisfaction and driving loyalty across our diverse portfolio of aerospace, building technologies, performance materials, and safety solutions. Reporting to the Customer Experience Manager, you will leverage data-driven insights and customer feedback to optimize interactions, resolve issues proactively, and champion customer-centric initiatives in a fast-paced, on-site environment in India.
Key Responsibilities
- Analyze customer feedback from multiple channels (email, phone, digital portals) to identify pain points and trends, developing actionable improvement plans.
- Design and implement customer journey mapping to streamline processes, reducing resolution times by at least 20%.
- Collaborate with cross-functional teams including sales, product, and engineering to ensure seamless customer onboarding and support experiences.
- Develop and execute customer loyalty programs, utilizing CRM tools to personalize communications and increase retention rates.
- Monitor key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and First Contact Resolution (FCR), reporting insights to senior leadership.
- Lead root cause analysis for escalated customer issues, implementing preventive measures to enhance overall service quality.
- Train and mentor junior team members on best practices in customer experience management.
What Makes This Role Exciting
Join Honeywell's dynamic Customer Experience team and be at the forefront of transforming how global customers interact with cutting-edge technologies. This role offers the opportunity to work on high-impact projects that directly influence customer success stories, with exposure to innovative tools like AI-driven analytics and Honeywell's Forge platform. You'll collaborate with world-class professionals, contribute to strategic initiatives in a leading Fortune 100 company, and grow your career through continuous learning and global opportunities. If you thrive in a customer-obsessed culture and want to make a tangible difference, this is your chance to excel in a supportive, high-energy environment committed to innovation and excellence.
Locations
- Devarabisanahalli Village, KR Varturhobli,, East Taluk - Phase I, , Bengaluru, KA, IN 560103
Salary
1,500,000 - 3,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer journey mapping and Voice of Customer (VoC) methodologiesintermediate
- CRM platforms (Salesforce, Zendesk)intermediate
- Data analytics and reporting (Tableau, Power BI, Excel)intermediate
- Problem-solving and root cause analysisintermediate
- Stakeholder management and cross-functional collaborationintermediate
- Strong verbal and written communicationintermediate
- Project management tools (Jira, Asana)intermediate
- Knowledge of CX metrics (NPS, CSAT, CES)intermediate
- Adaptability in a fast-paced environmentintermediate
- Fluency in English; Hindi preferredintermediate
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field (experience)
- 5+ years of experience in customer experience, customer service, or client success roles in a B2B technology or manufacturing environment (experience)
- Proven track record of improving customer satisfaction metrics (NPS, CSAT) in previous roles (experience)
- Experience with CRM systems such as Salesforce, Zendesk, or Microsoft Dynamics (experience)
- Strong analytical skills with proficiency in data visualization tools like Tableau or Power BI (experience)
- Excellent communication skills with experience handling C-level customer interactions (experience)
Preferred Qualifications
- Master's degree in Business Analytics or Marketing (experience)
- Certification in Customer Experience Management (CCXP) or Six Sigma Green Belt (experience)
- Experience in the aerospace, industrial automation, or building technologies sectors (experience)
Responsibilities
- Conduct in-depth analysis of customer feedback and interaction data to identify opportunities for service enhancement
- Develop and execute customer experience strategies aligned with Honeywell's business objectives
- Manage end-to-end resolution of complex customer escalations, ensuring timely and satisfactory outcomes
- Collaborate with product and engineering teams to incorporate customer insights into product roadmaps
- Design personalized customer engagement campaigns using digital tools and automation
- Track and report on customer experience KPIs, providing recommendations for continuous improvement
- Facilitate customer training sessions and workshops to maximize product adoption and satisfaction
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance for employee and family
- general: Provident Fund (PF) matching and gratuity
- general: Professional development programs and tuition reimbursement
- general: Flexible work-life balance initiatives including wellness programs
- general: Employee stock purchase plan and global mobility opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Cust Exp Professional @ Honeywell.
Related Books and Jobs
Cust Exp Professional
Honeywell
Cust Exp Professional
Job Description
Cust Exp Professional
Location: India | Workplace: On-site
Job Overview
Honeywell is a Fortune 100 company that delivers industry-changing technology solutions to our customers around the globe. As a Cust Exp Professional, you will play a pivotal role in enhancing customer satisfaction and driving loyalty across our diverse portfolio of aerospace, building technologies, performance materials, and safety solutions. Reporting to the Customer Experience Manager, you will leverage data-driven insights and customer feedback to optimize interactions, resolve issues proactively, and champion customer-centric initiatives in a fast-paced, on-site environment in India.
Key Responsibilities
- Analyze customer feedback from multiple channels (email, phone, digital portals) to identify pain points and trends, developing actionable improvement plans.
- Design and implement customer journey mapping to streamline processes, reducing resolution times by at least 20%.
- Collaborate with cross-functional teams including sales, product, and engineering to ensure seamless customer onboarding and support experiences.
- Develop and execute customer loyalty programs, utilizing CRM tools to personalize communications and increase retention rates.
- Monitor key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and First Contact Resolution (FCR), reporting insights to senior leadership.
- Lead root cause analysis for escalated customer issues, implementing preventive measures to enhance overall service quality.
- Train and mentor junior team members on best practices in customer experience management.
What Makes This Role Exciting
Join Honeywell's dynamic Customer Experience team and be at the forefront of transforming how global customers interact with cutting-edge technologies. This role offers the opportunity to work on high-impact projects that directly influence customer success stories, with exposure to innovative tools like AI-driven analytics and Honeywell's Forge platform. You'll collaborate with world-class professionals, contribute to strategic initiatives in a leading Fortune 100 company, and grow your career through continuous learning and global opportunities. If you thrive in a customer-obsessed culture and want to make a tangible difference, this is your chance to excel in a supportive, high-energy environment committed to innovation and excellence.
Locations
- Devarabisanahalli Village, KR Varturhobli,, East Taluk - Phase I, , Bengaluru, KA, IN 560103
Salary
1,500,000 - 3,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer journey mapping and Voice of Customer (VoC) methodologiesintermediate
- CRM platforms (Salesforce, Zendesk)intermediate
- Data analytics and reporting (Tableau, Power BI, Excel)intermediate
- Problem-solving and root cause analysisintermediate
- Stakeholder management and cross-functional collaborationintermediate
- Strong verbal and written communicationintermediate
- Project management tools (Jira, Asana)intermediate
- Knowledge of CX metrics (NPS, CSAT, CES)intermediate
- Adaptability in a fast-paced environmentintermediate
- Fluency in English; Hindi preferredintermediate
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field (experience)
- 5+ years of experience in customer experience, customer service, or client success roles in a B2B technology or manufacturing environment (experience)
- Proven track record of improving customer satisfaction metrics (NPS, CSAT) in previous roles (experience)
- Experience with CRM systems such as Salesforce, Zendesk, or Microsoft Dynamics (experience)
- Strong analytical skills with proficiency in data visualization tools like Tableau or Power BI (experience)
- Excellent communication skills with experience handling C-level customer interactions (experience)
Preferred Qualifications
- Master's degree in Business Analytics or Marketing (experience)
- Certification in Customer Experience Management (CCXP) or Six Sigma Green Belt (experience)
- Experience in the aerospace, industrial automation, or building technologies sectors (experience)
Responsibilities
- Conduct in-depth analysis of customer feedback and interaction data to identify opportunities for service enhancement
- Develop and execute customer experience strategies aligned with Honeywell's business objectives
- Manage end-to-end resolution of complex customer escalations, ensuring timely and satisfactory outcomes
- Collaborate with product and engineering teams to incorporate customer insights into product roadmaps
- Design personalized customer engagement campaigns using digital tools and automation
- Track and report on customer experience KPIs, providing recommendations for continuous improvement
- Facilitate customer training sessions and workshops to maximize product adoption and satisfaction
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance for employee and family
- general: Provident Fund (PF) matching and gratuity
- general: Professional development programs and tuition reimbursement
- general: Flexible work-life balance initiatives including wellness programs
- general: Employee stock purchase plan and global mobility opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Cust Exp Professional @ Honeywell.
Related Books and Jobs