Cust Exp Professional
Honeywell
Cust Exp Professional
Job Description
Cust Exp Professional
Location: India | Workplace Type: Hybrid
Job Overview
Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world's toughest challenges in energy, safety, security, air and space travel. We are seeking a talented Cust Exp Professional to join our team in India. In this role, you will play a pivotal part in enhancing customer experiences across our aerospace, building technologies, performance materials, and safety solutions portfolios. Reporting to the Customer Experience Manager, you will drive customer-centric initiatives, leveraging data and insights to optimize interactions and foster long-term loyalty in a hybrid work environment.
Key Responsibilities
- Design, implement, and manage customer journey mapping to identify pain points and opportunities for improvement in Honeywell's product and service delivery.
- Analyze customer feedback from multiple channels (e.g., surveys, support tickets, NPS) using tools like Qualtrics or Tableau to derive actionable insights.
- Collaborate with cross-functional teams including sales, product management, and engineering to develop personalized customer engagement strategies.
- Lead the execution of customer experience programs, such as loyalty initiatives and digital self-service portals, ensuring alignment with global CX standards.
- Monitor key performance metrics (e.g., CSAT, retention rates) and report on trends to senior leadership, recommending data-driven enhancements.
- Conduct voice-of-customer workshops and training sessions to embed CX best practices across the organization.
- Stay abreast of industry trends in customer experience, particularly in industrial IoT and digital transformation, to innovate Honeywell's offerings.
What Makes This Role Exciting
Join a dynamic team at a global leader where your work directly impacts millions of customers worldwide. You'll have the opportunity to work on cutting-edge projects involving AI-driven personalization and sustainable solutions, with exposure to Honeywell's innovative technologies. Enjoy hybrid flexibility, career growth in a collaborative culture, and the chance to contribute to meaningful societal advancements. If you're passionate about turning customer insights into business success, this role offers unparalleled professional development and impact.
Locations
- Devarabisanahalli Village, KR Varturhobli,, East Taluk - Phase I, , Bengaluru, KA, IN 560103
Salary
1,500,000 - 3,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer journey mapping and VOC analysisintermediate
- Proficiency in CX platforms (Qualtrics, Medallia, or similar)intermediate
- Data analytics with Tableau, Power BI, or Google Analyticsintermediate
- CRM expertise (Salesforce, HubSpot)intermediate
- Excellent communication and stakeholder managementintermediate
- Problem-solving and process optimizationintermediate
- Agile methodologies and project managementintermediate
- Knowledge of industrial IoT and digital transformationintermediate
- Strong presentation skills for executive reportingintermediate
- Multilingual abilities (English + regional Indian languages preferred)intermediate
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field (experience)
- 5+ years of experience in customer experience, customer success, or service excellence roles within a technology or manufacturing industry (experience)
- Proven track record of managing CX programs in a B2B environment (experience)
- Experience with customer analytics tools and CRM systems (e.g., Salesforce, Zendesk) (experience)
- Strong understanding of customer journey mapping and VOC methodologies (experience)
- Ability to work in a hybrid model with occasional travel within India (experience)
Preferred Qualifications
- Master's degree in Business Analytics or Marketing (experience)
- CX certifications such as CCXP (Certified Customer Experience Professional) or Six Sigma Green Belt (experience)
- Experience in industrial sectors like aerospace, energy, or building automation (experience)
Responsibilities
- Develop and execute comprehensive customer experience strategies aligned with Honeywell's business objectives
- Lead customer feedback analysis and translate insights into actionable improvements for products and processes
- Design and optimize digital customer touchpoints, including portals and mobile apps
- Facilitate cross-functional collaboration to resolve customer pain points and enhance satisfaction
- Track and report on CX KPIs using advanced analytics to drive continuous improvement
- Mentor junior team members on CX best practices and tools
- Innovate CX solutions leveraging emerging technologies like AI and machine learning
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance for employee and family
- general: Provident Fund (PF) matching and gratuity
- general: Professional development programs and tuition reimbursement
- general: Hybrid work model with flexible hours
- general: Employee stock purchase plan and wellness initiatives
Tags & Categories
Answer 10 quick questions to check your fit for Cust Exp Professional @ Honeywell.
Related Books and Jobs
Cust Exp Professional
Honeywell
Cust Exp Professional
Job Description
Cust Exp Professional
Location: India | Workplace Type: Hybrid
Job Overview
Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world's toughest challenges in energy, safety, security, air and space travel. We are seeking a talented Cust Exp Professional to join our team in India. In this role, you will play a pivotal part in enhancing customer experiences across our aerospace, building technologies, performance materials, and safety solutions portfolios. Reporting to the Customer Experience Manager, you will drive customer-centric initiatives, leveraging data and insights to optimize interactions and foster long-term loyalty in a hybrid work environment.
Key Responsibilities
- Design, implement, and manage customer journey mapping to identify pain points and opportunities for improvement in Honeywell's product and service delivery.
- Analyze customer feedback from multiple channels (e.g., surveys, support tickets, NPS) using tools like Qualtrics or Tableau to derive actionable insights.
- Collaborate with cross-functional teams including sales, product management, and engineering to develop personalized customer engagement strategies.
- Lead the execution of customer experience programs, such as loyalty initiatives and digital self-service portals, ensuring alignment with global CX standards.
- Monitor key performance metrics (e.g., CSAT, retention rates) and report on trends to senior leadership, recommending data-driven enhancements.
- Conduct voice-of-customer workshops and training sessions to embed CX best practices across the organization.
- Stay abreast of industry trends in customer experience, particularly in industrial IoT and digital transformation, to innovate Honeywell's offerings.
What Makes This Role Exciting
Join a dynamic team at a global leader where your work directly impacts millions of customers worldwide. You'll have the opportunity to work on cutting-edge projects involving AI-driven personalization and sustainable solutions, with exposure to Honeywell's innovative technologies. Enjoy hybrid flexibility, career growth in a collaborative culture, and the chance to contribute to meaningful societal advancements. If you're passionate about turning customer insights into business success, this role offers unparalleled professional development and impact.
Locations
- Devarabisanahalli Village, KR Varturhobli,, East Taluk - Phase I, , Bengaluru, KA, IN 560103
Salary
1,500,000 - 3,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer journey mapping and VOC analysisintermediate
- Proficiency in CX platforms (Qualtrics, Medallia, or similar)intermediate
- Data analytics with Tableau, Power BI, or Google Analyticsintermediate
- CRM expertise (Salesforce, HubSpot)intermediate
- Excellent communication and stakeholder managementintermediate
- Problem-solving and process optimizationintermediate
- Agile methodologies and project managementintermediate
- Knowledge of industrial IoT and digital transformationintermediate
- Strong presentation skills for executive reportingintermediate
- Multilingual abilities (English + regional Indian languages preferred)intermediate
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field (experience)
- 5+ years of experience in customer experience, customer success, or service excellence roles within a technology or manufacturing industry (experience)
- Proven track record of managing CX programs in a B2B environment (experience)
- Experience with customer analytics tools and CRM systems (e.g., Salesforce, Zendesk) (experience)
- Strong understanding of customer journey mapping and VOC methodologies (experience)
- Ability to work in a hybrid model with occasional travel within India (experience)
Preferred Qualifications
- Master's degree in Business Analytics or Marketing (experience)
- CX certifications such as CCXP (Certified Customer Experience Professional) or Six Sigma Green Belt (experience)
- Experience in industrial sectors like aerospace, energy, or building automation (experience)
Responsibilities
- Develop and execute comprehensive customer experience strategies aligned with Honeywell's business objectives
- Lead customer feedback analysis and translate insights into actionable improvements for products and processes
- Design and optimize digital customer touchpoints, including portals and mobile apps
- Facilitate cross-functional collaboration to resolve customer pain points and enhance satisfaction
- Track and report on CX KPIs using advanced analytics to drive continuous improvement
- Mentor junior team members on CX best practices and tools
- Innovate CX solutions leveraging emerging technologies like AI and machine learning
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance for employee and family
- general: Provident Fund (PF) matching and gratuity
- general: Professional development programs and tuition reimbursement
- general: Hybrid work model with flexible hours
- general: Employee stock purchase plan and wellness initiatives
Tags & Categories
Answer 10 quick questions to check your fit for Cust Exp Professional @ Honeywell.
Related Books and Jobs