Cust Exp Professional
Honeywell
Cust Exp Professional
Job Description
Customer Experience Professional
Location: San Luis Potosí, Mexico | Work Arrangement: Hybrid
Overview
Join Honeywell, a Fortune 100 leader in innovative technology solutions, as a Customer Experience Professional. In this pivotal role, you will design and deliver high-impact training programs to elevate employee capabilities in customer experience (CX) excellence. Reporting directly to our Senior Customer Experience Supervisor, you will collaborate cross-functionally to identify training needs, support senior leadership in crafting CX strategies, and drive initiatives that enhance customer satisfaction and loyalty. Based in our state-of-the-art San Luis Potosí facility, you'll thrive in a hybrid work environment that balances collaboration with flexibility.
Key Responsibilities
- Design and develop comprehensive training programs, including e-learning modules, workshops, and simulations tailored to customer experience best practices.
- Conduct needs assessments by partnering with CX teams, operations, and sales to pinpoint skill gaps and recommend targeted learning solutions.
- Deliver engaging training sessions to diverse audiences, measuring effectiveness through KPIs like knowledge retention and behavioral change.
- Collaborate with senior leadership to align training initiatives with overarching CX strategies and business objectives.
- Analyze training outcomes using data analytics tools to continuously improve program efficacy and employee performance.
- Support the creation of CX playbooks, toolkits, and resources to standardize best practices across global teams.
- Foster a culture of continuous learning by mentoring junior team members and promoting innovative training methodologies.
What Makes This Role Exciting
This position offers the chance to shape Honeywell's customer-centric future in a dynamic, international setting. You'll work with cutting-edge CX technologies, influence strategy at the leadership level, and contribute to real-world impact—enhancing experiences for millions of customers worldwide. Enjoy hybrid flexibility, professional growth opportunities, and collaboration in a high-performing team passionate about innovation and excellence. At Honeywell, your work powers aerospace, building technologies, and performance materials that make the world smarter, safer, and more sustainable.
Summary
As a Customer Experience Professional here at Honeywell, you will design and deliver training programs to enhance employee capabilities, collaborate with teams to identify training needs, and support senior leadership in shaping customer experience strategy. You will report directly to our Sr Cust Exp Supervisor and you’ll work out of our San Luis Potosi location on a hybrid work schedule.
Locations
- Av. Salvador Nava Martinez 3125, , San Luis Potosi, SLP, MX 78260
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Instructional design and curriculum developmentintermediate
- Proficiency in LMS platforms (e.g., Moodle, Cornerstone) and tools like Articulate Storyline or Adobe Captivateintermediate
- Customer experience frameworks (e.g., Journey Mapping, Voice of Customer)intermediate
- Data analytics for training ROI measurement (e.g., Excel, Tableau)intermediate
- Excellent communication and presentation skillsintermediate
- Project management and stakeholder collaborationintermediate
- Bilingual proficiency in English and Spanishintermediate
- Adaptability in hybrid and international work environmentsintermediate
- Strong problem-solving and facilitation skillsintermediate
Required Qualifications
- Bachelor's degree in Business Administration, Education, Human Resources, Organizational Development, or a related field (experience)
- 5+ years of experience in customer experience, training and development, or learning and development within a corporate environment (experience)
- Proven track record in designing and delivering training programs for customer-facing roles (experience)
- Experience in a multinational company, preferably in manufacturing or technology sectors (experience)
- Strong understanding of customer experience metrics (e.g., NPS, CSAT) and their application in training (experience)
- Proficiency in learning management systems (LMS) and e-learning authoring tools (experience)
Preferred Qualifications
- Master's degree in Organizational Development, Instructional Design, or related field (experience)
- Certified Professional in Learning and Performance (CPLP) or similar CX/training certifications (experience)
- Experience in Latin American markets and bilingual capabilities (Spanish/English) (experience)
Responsibilities
- Design, develop, and deliver customized training programs to build employee competencies in customer experience management
- Collaborate with cross-functional teams to conduct training needs analyses and develop actionable learning plans
- Facilitate interactive workshops, virtual training sessions, and coaching for CX teams globally
- Partner with senior leadership to integrate training initiatives into broader customer experience strategies
- Evaluate training program effectiveness using data analytics and feedback mechanisms to drive continuous improvement
- Create and maintain CX training resources, including digital toolkits, videos, and assessment tools
- Mentor junior training staff and promote a culture of learning within the organization
Benefits
- general: Competitive base salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement plan with generous company matching
- general: Professional development programs and tuition reimbursement
- general: Flexible hybrid work schedule with wellness initiatives
- general: Paid time off, parental leave, and employee assistance programs
Tags & Categories
Cust Exp Professional
Honeywell
Cust Exp Professional
Job Description
Customer Experience Professional
Location: San Luis Potosí, Mexico | Work Arrangement: Hybrid
Overview
Join Honeywell, a Fortune 100 leader in innovative technology solutions, as a Customer Experience Professional. In this pivotal role, you will design and deliver high-impact training programs to elevate employee capabilities in customer experience (CX) excellence. Reporting directly to our Senior Customer Experience Supervisor, you will collaborate cross-functionally to identify training needs, support senior leadership in crafting CX strategies, and drive initiatives that enhance customer satisfaction and loyalty. Based in our state-of-the-art San Luis Potosí facility, you'll thrive in a hybrid work environment that balances collaboration with flexibility.
Key Responsibilities
- Design and develop comprehensive training programs, including e-learning modules, workshops, and simulations tailored to customer experience best practices.
- Conduct needs assessments by partnering with CX teams, operations, and sales to pinpoint skill gaps and recommend targeted learning solutions.
- Deliver engaging training sessions to diverse audiences, measuring effectiveness through KPIs like knowledge retention and behavioral change.
- Collaborate with senior leadership to align training initiatives with overarching CX strategies and business objectives.
- Analyze training outcomes using data analytics tools to continuously improve program efficacy and employee performance.
- Support the creation of CX playbooks, toolkits, and resources to standardize best practices across global teams.
- Foster a culture of continuous learning by mentoring junior team members and promoting innovative training methodologies.
What Makes This Role Exciting
This position offers the chance to shape Honeywell's customer-centric future in a dynamic, international setting. You'll work with cutting-edge CX technologies, influence strategy at the leadership level, and contribute to real-world impact—enhancing experiences for millions of customers worldwide. Enjoy hybrid flexibility, professional growth opportunities, and collaboration in a high-performing team passionate about innovation and excellence. At Honeywell, your work powers aerospace, building technologies, and performance materials that make the world smarter, safer, and more sustainable.
Summary
As a Customer Experience Professional here at Honeywell, you will design and deliver training programs to enhance employee capabilities, collaborate with teams to identify training needs, and support senior leadership in shaping customer experience strategy. You will report directly to our Sr Cust Exp Supervisor and you’ll work out of our San Luis Potosi location on a hybrid work schedule.
Locations
- Av. Salvador Nava Martinez 3125, , San Luis Potosi, SLP, MX 78260
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Instructional design and curriculum developmentintermediate
- Proficiency in LMS platforms (e.g., Moodle, Cornerstone) and tools like Articulate Storyline or Adobe Captivateintermediate
- Customer experience frameworks (e.g., Journey Mapping, Voice of Customer)intermediate
- Data analytics for training ROI measurement (e.g., Excel, Tableau)intermediate
- Excellent communication and presentation skillsintermediate
- Project management and stakeholder collaborationintermediate
- Bilingual proficiency in English and Spanishintermediate
- Adaptability in hybrid and international work environmentsintermediate
- Strong problem-solving and facilitation skillsintermediate
Required Qualifications
- Bachelor's degree in Business Administration, Education, Human Resources, Organizational Development, or a related field (experience)
- 5+ years of experience in customer experience, training and development, or learning and development within a corporate environment (experience)
- Proven track record in designing and delivering training programs for customer-facing roles (experience)
- Experience in a multinational company, preferably in manufacturing or technology sectors (experience)
- Strong understanding of customer experience metrics (e.g., NPS, CSAT) and their application in training (experience)
- Proficiency in learning management systems (LMS) and e-learning authoring tools (experience)
Preferred Qualifications
- Master's degree in Organizational Development, Instructional Design, or related field (experience)
- Certified Professional in Learning and Performance (CPLP) or similar CX/training certifications (experience)
- Experience in Latin American markets and bilingual capabilities (Spanish/English) (experience)
Responsibilities
- Design, develop, and deliver customized training programs to build employee competencies in customer experience management
- Collaborate with cross-functional teams to conduct training needs analyses and develop actionable learning plans
- Facilitate interactive workshops, virtual training sessions, and coaching for CX teams globally
- Partner with senior leadership to integrate training initiatives into broader customer experience strategies
- Evaluate training program effectiveness using data analytics and feedback mechanisms to drive continuous improvement
- Create and maintain CX training resources, including digital toolkits, videos, and assessment tools
- Mentor junior training staff and promote a culture of learning within the organization
Benefits
- general: Competitive base salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement plan with generous company matching
- general: Professional development programs and tuition reimbursement
- general: Flexible hybrid work schedule with wellness initiatives
- general: Paid time off, parental leave, and employee assistance programs
Tags & Categories