Customer Experience Specialist with Dutch
Honeywell
Customer Experience Specialist with Dutch
Job Description
Customer Experience Specialist with Dutch
Location: International (Hybrid Workplace)
Overview
Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world's toughest challenges in energy, safety, security, air and space travel. We are seeking a talented Customer Experience Specialist with Dutch to join our dynamic team. In this hybrid role, you will play a pivotal role in enhancing customer satisfaction and driving loyalty across our European markets, with a focus on Dutch-speaking customers. Reporting to the Customer Experience Manager, you will leverage your language expertise and customer-centric mindset to deliver exceptional support, analyze feedback, and contribute to innovative CX strategies that align with Honeywell's commitment to operational excellence and innovation.
Key Responsibilities
- Act as the primary point of contact for Dutch-speaking customers, resolving inquiries via phone, email, chat, and digital platforms with empathy and efficiency.
- Analyze customer feedback and interaction data to identify trends, pain points, and opportunities for service improvement, using tools like Salesforce and Tableau.
- Develop and implement personalized customer engagement strategies, including proactive outreach and tailored communication in Dutch.
- Collaborate with cross-functional teams (sales, product, and engineering) to ensure seamless customer journeys and escalate complex issues for resolution.
- Monitor key performance metrics such as CSAT, NPS, and resolution times, generating reports and recommendations to optimize processes.
- Contribute to the creation of multilingual self-service resources, including FAQs, knowledge base articles, and chatbot scripts in Dutch.
- Participate in continuous improvement initiatives, training programs, and customer experience workshops to elevate service standards.
What Makes This Role Exciting
Join Honeywell and be part of a global leader shaping the future of customer experience in a high-tech environment. You'll work with cutting-edge tools, collaborate with diverse international teams, and directly impact customer loyalty in a hybrid setup offering flexibility. Enjoy career growth opportunities, exposure to innovative aerospace and building technologies, and the chance to make a real difference for customers across Europe. If you're passionate about delivering outstanding service in Dutch and thrive in a fast-paced, collaborative culture, this is your opportunity to excel at Honeywell.
Locations
- 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, , Bucuresti, B, RO 020339
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Native/Fluent Dutch language skills (C1/C2 level)intermediate
- Advanced English communication skillsintermediate
- Proficiency in CRM tools (Salesforce, Zendesk)intermediate
- Data analysis and reporting (Excel, Tableau, Power BI)intermediate
- Strong problem-solving and empathy-driven customer handlingintermediate
- Knowledge of customer journey mapping and UX principlesintermediate
- Multitasking in fast-paced hybrid environmentsintermediate
- Familiarity with omnichannel support (phone, email, chat, social)intermediate
- Analytical mindset for metrics like CSAT and NPSintermediate
Required Qualifications
- Bachelor's degree in Business Administration, Communications, Marketing, or a related field (experience)
- 3+ years of experience in customer service, support, or experience roles within a multinational corporate environment (experience)
- Native or near-native proficiency in Dutch (written and spoken) with excellent command of English (experience)
- Proven track record of handling customer inquiries in a B2B or high-volume contact center setting (experience)
- Experience with CRM systems such as Salesforce or Zendesk (experience)
- Familiarity with customer experience metrics (CSAT, NPS) and data analysis tools (experience)
Preferred Qualifications
- Master's degree in Customer Experience Management or Marketing (experience)
- Certification in Customer Service (e.g., CCXP) or Six Sigma Green Belt (experience)
- Experience in the aerospace, manufacturing, or technology industry (experience)
Responsibilities
- Serve as the first-line support for Dutch-speaking customers, resolving complex technical and service-related inquiries within SLA timelines
- Conduct root cause analysis on customer issues and collaborate with product teams to implement preventive solutions
- Design and execute customer satisfaction surveys and feedback loops to drive continuous improvement
- Develop multilingual content for digital self-service portals, ensuring cultural relevance for Dutch markets
- Track and report on CX KPIs using analytics platforms, providing actionable insights to leadership
- Train and mentor junior team members on best practices for Dutch customer interactions
- Participate in voice-of-customer programs to influence product roadmap and service enhancements
Benefits
- general: Competitive salary and performance-based bonuses
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) with generous company matching
- general: Professional development programs and tuition reimbursement
- general: Flexible hybrid work model with work-life balance initiatives
- general: Employee stock purchase plan and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Customer Experience Specialist with Dutch @ Honeywell.
Related Books and Jobs
Customer Experience Specialist with Dutch
Honeywell
Customer Experience Specialist with Dutch
Job Description
Customer Experience Specialist with Dutch
Location: International (Hybrid Workplace)
Overview
Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world's toughest challenges in energy, safety, security, air and space travel. We are seeking a talented Customer Experience Specialist with Dutch to join our dynamic team. In this hybrid role, you will play a pivotal role in enhancing customer satisfaction and driving loyalty across our European markets, with a focus on Dutch-speaking customers. Reporting to the Customer Experience Manager, you will leverage your language expertise and customer-centric mindset to deliver exceptional support, analyze feedback, and contribute to innovative CX strategies that align with Honeywell's commitment to operational excellence and innovation.
Key Responsibilities
- Act as the primary point of contact for Dutch-speaking customers, resolving inquiries via phone, email, chat, and digital platforms with empathy and efficiency.
- Analyze customer feedback and interaction data to identify trends, pain points, and opportunities for service improvement, using tools like Salesforce and Tableau.
- Develop and implement personalized customer engagement strategies, including proactive outreach and tailored communication in Dutch.
- Collaborate with cross-functional teams (sales, product, and engineering) to ensure seamless customer journeys and escalate complex issues for resolution.
- Monitor key performance metrics such as CSAT, NPS, and resolution times, generating reports and recommendations to optimize processes.
- Contribute to the creation of multilingual self-service resources, including FAQs, knowledge base articles, and chatbot scripts in Dutch.
- Participate in continuous improvement initiatives, training programs, and customer experience workshops to elevate service standards.
What Makes This Role Exciting
Join Honeywell and be part of a global leader shaping the future of customer experience in a high-tech environment. You'll work with cutting-edge tools, collaborate with diverse international teams, and directly impact customer loyalty in a hybrid setup offering flexibility. Enjoy career growth opportunities, exposure to innovative aerospace and building technologies, and the chance to make a real difference for customers across Europe. If you're passionate about delivering outstanding service in Dutch and thrive in a fast-paced, collaborative culture, this is your opportunity to excel at Honeywell.
Locations
- 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, , Bucuresti, B, RO 020339
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Native/Fluent Dutch language skills (C1/C2 level)intermediate
- Advanced English communication skillsintermediate
- Proficiency in CRM tools (Salesforce, Zendesk)intermediate
- Data analysis and reporting (Excel, Tableau, Power BI)intermediate
- Strong problem-solving and empathy-driven customer handlingintermediate
- Knowledge of customer journey mapping and UX principlesintermediate
- Multitasking in fast-paced hybrid environmentsintermediate
- Familiarity with omnichannel support (phone, email, chat, social)intermediate
- Analytical mindset for metrics like CSAT and NPSintermediate
Required Qualifications
- Bachelor's degree in Business Administration, Communications, Marketing, or a related field (experience)
- 3+ years of experience in customer service, support, or experience roles within a multinational corporate environment (experience)
- Native or near-native proficiency in Dutch (written and spoken) with excellent command of English (experience)
- Proven track record of handling customer inquiries in a B2B or high-volume contact center setting (experience)
- Experience with CRM systems such as Salesforce or Zendesk (experience)
- Familiarity with customer experience metrics (CSAT, NPS) and data analysis tools (experience)
Preferred Qualifications
- Master's degree in Customer Experience Management or Marketing (experience)
- Certification in Customer Service (e.g., CCXP) or Six Sigma Green Belt (experience)
- Experience in the aerospace, manufacturing, or technology industry (experience)
Responsibilities
- Serve as the first-line support for Dutch-speaking customers, resolving complex technical and service-related inquiries within SLA timelines
- Conduct root cause analysis on customer issues and collaborate with product teams to implement preventive solutions
- Design and execute customer satisfaction surveys and feedback loops to drive continuous improvement
- Develop multilingual content for digital self-service portals, ensuring cultural relevance for Dutch markets
- Track and report on CX KPIs using analytics platforms, providing actionable insights to leadership
- Train and mentor junior team members on best practices for Dutch customer interactions
- Participate in voice-of-customer programs to influence product roadmap and service enhancements
Benefits
- general: Competitive salary and performance-based bonuses
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) with generous company matching
- general: Professional development programs and tuition reimbursement
- general: Flexible hybrid work model with work-life balance initiatives
- general: Employee stock purchase plan and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Customer Experience Specialist with Dutch @ Honeywell.
Related Books and Jobs