Customer Service Delivery Manager
Honeywell
Customer Service Delivery Manager
Job Description
Customer Service Delivery Manager
Location: United States (Hybrid)
Overview
Join Honeywell, a Fortune 100 leader in innovative technology solutions for aerospace, building technologies, performance materials, and safety solutions. We are seeking a dynamic Customer Service Delivery Manager to drive exceptional service delivery, enhance customer satisfaction, and optimize operational efficiency in our customer-centric ecosystem. In this hybrid role based in the United States, you will lead cross-functional teams to ensure seamless service execution, leveraging Honeywell's cutting-edge technologies to exceed customer expectations and contribute to our mission of advancing a safer, smarter, and more sustainable world.
Key Responsibilities
- Oversee the end-to-end delivery of customer service contracts, managing performance metrics, SLAs, and continuous improvement initiatives to achieve 95%+ customer satisfaction rates.
- Lead a team of service delivery professionals, providing coaching, performance management, and development to foster a high-performing culture.
- Collaborate with sales, engineering, and supply chain teams to design tailored service solutions that align with customer needs and business objectives.
- Implement data-driven strategies using analytics tools to monitor service performance, identify trends, and proactively resolve issues.
- Drive digital transformation in service delivery by integrating Honeywell Forge IoT platforms and AI-driven predictive maintenance capabilities.
- Manage P&L for service portfolios, optimizing costs while maximizing revenue growth through upselling and contract renewals.
- Ensure compliance with industry regulations, quality standards (ISO 9001), and Honeywell's safety protocols across all operations.
What Makes This Role Exciting
This position offers the chance to impact Honeywell's global customer base by pioneering next-generation service models in a hybrid work environment that balances collaboration and flexibility. You'll work with innovative technologies shaping industries, enjoy career growth in a supportive Fortune 100 company, and contribute to meaningful sustainability goals. With opportunities for international exposure and leadership in high-stakes projects, this role is perfect for a strategic thinker passionate about customer excellence and operational innovation.
Summary
Exciting opportunity to join Honeywell as a Customer Service Delivery Manager!
Locations
- 208 South Rogers Lane, , Raleigh, NC, US 27610
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Expertise in customer relationship management (CRM) tools like Salesforceintermediate
- Proficiency in data analytics and visualization (e.g., Tableau, Power BI)intermediate
- Strong leadership and team management skillsintermediate
- Excellent communication and stakeholder engagement abilitiesintermediate
- Knowledge of service management frameworks (e.g., ITIL)intermediate
- Financial acumen for P&L management and budgetingintermediate
- Project management skills (PMP certified preferred)intermediate
- Technical aptitude in IoT, automation, and industrial softwareintermediate
- Problem-solving and decision-making under pressureintermediate
- Adaptability in a fast-paced, hybrid work environmentintermediate
Required Qualifications
- Bachelor's degree in Business Administration, Engineering, Supply Chain Management, or a related field (experience)
- 7+ years of experience in customer service delivery, account management, or service operations within manufacturing, aerospace, or industrial sectors (experience)
- Proven track record of managing service contracts and SLAs with multimillion-dollar portfolios (experience)
- Experience leading cross-functional teams in a matrixed organization (experience)
- Strong understanding of CRM systems (e.g., Salesforce) and ERP platforms (e.g., SAP) (experience)
- Ability to travel up to 25% domestically and internationally (experience)
Preferred Qualifications
- Master's degree in Business Administration (MBA) or Operations Management (experience)
- Six Sigma Black Belt or Lean certification (experience)
- Experience in IoT, predictive analytics, or digital service platforms (experience)
Responsibilities
- Develop and execute service delivery strategies to optimize customer lifecycle value and retention
- Monitor and report on key performance indicators (KPIs) including response times, resolution rates, and Net Promoter Scores (NPS)
- Lead root cause analysis for service escalations and implement corrective actions to prevent recurrence
- Negotiate and manage vendor partnerships to enhance service capabilities and reduce costs
- Champion customer feedback loops to drive product and service improvements across Honeywell business units
- Build and maintain strong relationships with key customer stakeholders at executive levels
- Foster a culture of continuous improvement through training programs and process automation
Benefits
- general: Competitive base salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance with low premiums
- general: 401(k) retirement plan with generous company matching
- general: Professional development programs including tuition reimbursement
- general: Flexible hybrid work arrangements and generous PTO policy
- general: Employee stock purchase plan and wellness incentives
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Delivery Manager @ Honeywell.
Related Books and Jobs
Customer Service Delivery Manager
Honeywell
Customer Service Delivery Manager
Job Description
Customer Service Delivery Manager
Location: United States (Hybrid)
Overview
Join Honeywell, a Fortune 100 leader in innovative technology solutions for aerospace, building technologies, performance materials, and safety solutions. We are seeking a dynamic Customer Service Delivery Manager to drive exceptional service delivery, enhance customer satisfaction, and optimize operational efficiency in our customer-centric ecosystem. In this hybrid role based in the United States, you will lead cross-functional teams to ensure seamless service execution, leveraging Honeywell's cutting-edge technologies to exceed customer expectations and contribute to our mission of advancing a safer, smarter, and more sustainable world.
Key Responsibilities
- Oversee the end-to-end delivery of customer service contracts, managing performance metrics, SLAs, and continuous improvement initiatives to achieve 95%+ customer satisfaction rates.
- Lead a team of service delivery professionals, providing coaching, performance management, and development to foster a high-performing culture.
- Collaborate with sales, engineering, and supply chain teams to design tailored service solutions that align with customer needs and business objectives.
- Implement data-driven strategies using analytics tools to monitor service performance, identify trends, and proactively resolve issues.
- Drive digital transformation in service delivery by integrating Honeywell Forge IoT platforms and AI-driven predictive maintenance capabilities.
- Manage P&L for service portfolios, optimizing costs while maximizing revenue growth through upselling and contract renewals.
- Ensure compliance with industry regulations, quality standards (ISO 9001), and Honeywell's safety protocols across all operations.
What Makes This Role Exciting
This position offers the chance to impact Honeywell's global customer base by pioneering next-generation service models in a hybrid work environment that balances collaboration and flexibility. You'll work with innovative technologies shaping industries, enjoy career growth in a supportive Fortune 100 company, and contribute to meaningful sustainability goals. With opportunities for international exposure and leadership in high-stakes projects, this role is perfect for a strategic thinker passionate about customer excellence and operational innovation.
Summary
Exciting opportunity to join Honeywell as a Customer Service Delivery Manager!
Locations
- 208 South Rogers Lane, , Raleigh, NC, US 27610
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Expertise in customer relationship management (CRM) tools like Salesforceintermediate
- Proficiency in data analytics and visualization (e.g., Tableau, Power BI)intermediate
- Strong leadership and team management skillsintermediate
- Excellent communication and stakeholder engagement abilitiesintermediate
- Knowledge of service management frameworks (e.g., ITIL)intermediate
- Financial acumen for P&L management and budgetingintermediate
- Project management skills (PMP certified preferred)intermediate
- Technical aptitude in IoT, automation, and industrial softwareintermediate
- Problem-solving and decision-making under pressureintermediate
- Adaptability in a fast-paced, hybrid work environmentintermediate
Required Qualifications
- Bachelor's degree in Business Administration, Engineering, Supply Chain Management, or a related field (experience)
- 7+ years of experience in customer service delivery, account management, or service operations within manufacturing, aerospace, or industrial sectors (experience)
- Proven track record of managing service contracts and SLAs with multimillion-dollar portfolios (experience)
- Experience leading cross-functional teams in a matrixed organization (experience)
- Strong understanding of CRM systems (e.g., Salesforce) and ERP platforms (e.g., SAP) (experience)
- Ability to travel up to 25% domestically and internationally (experience)
Preferred Qualifications
- Master's degree in Business Administration (MBA) or Operations Management (experience)
- Six Sigma Black Belt or Lean certification (experience)
- Experience in IoT, predictive analytics, or digital service platforms (experience)
Responsibilities
- Develop and execute service delivery strategies to optimize customer lifecycle value and retention
- Monitor and report on key performance indicators (KPIs) including response times, resolution rates, and Net Promoter Scores (NPS)
- Lead root cause analysis for service escalations and implement corrective actions to prevent recurrence
- Negotiate and manage vendor partnerships to enhance service capabilities and reduce costs
- Champion customer feedback loops to drive product and service improvements across Honeywell business units
- Build and maintain strong relationships with key customer stakeholders at executive levels
- Foster a culture of continuous improvement through training programs and process automation
Benefits
- general: Competitive base salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance with low premiums
- general: 401(k) retirement plan with generous company matching
- general: Professional development programs including tuition reimbursement
- general: Flexible hybrid work arrangements and generous PTO policy
- general: Employee stock purchase plan and wellness incentives
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Delivery Manager @ Honeywell.
Related Books and Jobs