Engineering Support Specialist II
Honeywell
Engineering Support Specialist II
Job Description
Engineering Support Specialist II
Location: International (Hybrid Workplace)
Overview
Join Honeywell, a global leader in aerospace, building technologies, performance materials, and safety solutions, as an Engineering Support Specialist II. In this pivotal role, you will deliver advanced technical support, lead a dedicated team of specialists, collaborate across multifunctional teams, and drive process improvements to boost operational efficiency and effectiveness. Reporting to the Engineering Manager, you will play a key role in supporting Honeywell's innovative engineering projects worldwide, ensuring seamless technical operations in a hybrid work environment that balances collaboration and flexibility.
Key Responsibilities
- Provide expert technical support for engineering systems, troubleshooting complex issues in hardware, software, and integrated solutions.
- Lead and mentor a team of 4-6 engineering support specialists, fostering skill development and performance excellence.
- Collaborate with cross-functional teams including R&D, manufacturing, and quality assurance to resolve technical challenges and implement solutions.
- Analyze support processes and metrics to identify inefficiencies, then design and deploy improvements that enhance response times and customer satisfaction.
- Develop and maintain technical documentation, knowledge bases, and training materials to standardize support practices.
- Coordinate with global stakeholders to ensure compliance with industry standards such as ISO 9001 and AS9100.
- Participate in root cause analysis for recurring issues, recommending preventive measures and process optimizations.
What Makes This Role Exciting
This position offers the chance to impact Honeywell's cutting-edge technologies that shape the future of aviation, smart buildings, and sustainable energy. You'll lead transformative initiatives, work with diverse international teams, and grow professionally in a hybrid model that supports work-life balance. With access to Honeywell's world-class resources, ongoing training, and a culture of innovation, you'll contribute to meaningful projects while advancing your career in a Fortune 100 company committed to employee success.
Summary
As an Engineering Support Specialist II here at Honeywell, you will provide technical support, lead a team, collaborate with cross-functional teams, and improve support processes to enhance efficiency and effectiveness.
Locations
- Main Building 1, 1 Queen Anne Drive, Lochend Industrial, Estate, Newbridge, , Edinburgh, CEB, GB EH28 8LP
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in diagnostic tools and engineering software (e.g., MATLAB, AutoCAD, PLC programming)intermediate
- Strong knowledge of engineering principles in mechanical, electrical, or systems engineeringintermediate
- Leadership and team management skillsintermediate
- Excellent problem-solving and analytical abilitiesintermediate
- Effective communication and stakeholder collaboration skillsintermediate
- Process improvement methodologies (e.g., Lean, Six Sigma)intermediate
- Familiarity with ticketing systems (e.g., ServiceNow, Jira)intermediate
- Project management experienceintermediate
- Technical writing and documentation skillsintermediate
- Adaptability to hybrid and international work settingsintermediate
Required Qualifications
- Bachelor's degree in Engineering, Computer Science, or a related technical field (experience)
- 5+ years of experience in engineering technical support or systems engineering (experience)
- Proven experience leading technical teams or projects in a support capacity (experience)
- Strong understanding of engineering processes in aerospace, manufacturing, or industrial sectors (experience)
- Experience with hybrid or international work environments (experience)
Preferred Qualifications
- Master's degree in Engineering or related discipline (experience)
- Certifications such as Six Sigma Green Belt, ITIL, or CompTIA (experience)
- Experience with Honeywell products or similar industrial automation systems (experience)
Responsibilities
- Deliver advanced technical support for engineering hardware, software, and integrated systems, resolving complex issues within SLA timelines
- Lead, mentor, and performance-manage a team of engineering support specialists to achieve departmental goals
- Collaborate with cross-functional teams to diagnose, troubleshoot, and implement solutions for technical escalations
- Conduct process audits and data analysis to identify bottlenecks, then develop and deploy efficiency-enhancing improvements
- Create and update comprehensive technical documentation, SOPs, and training resources for global teams
- Perform root cause analysis on support incidents and recommend proactive measures to prevent recurrence
- Ensure all support activities comply with regulatory standards and Honeywell quality management systems
Benefits
- general: Competitive base salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement plan with generous company matching
- general: Professional development programs and tuition reimbursement
- general: Flexible hybrid work arrangements and generous PTO
- general: Employee stock purchase plan and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Engineering Support Specialist II @ Honeywell.
Related Books and Jobs
Engineering Support Specialist II
Honeywell
Engineering Support Specialist II
Job Description
Engineering Support Specialist II
Location: International (Hybrid Workplace)
Overview
Join Honeywell, a global leader in aerospace, building technologies, performance materials, and safety solutions, as an Engineering Support Specialist II. In this pivotal role, you will deliver advanced technical support, lead a dedicated team of specialists, collaborate across multifunctional teams, and drive process improvements to boost operational efficiency and effectiveness. Reporting to the Engineering Manager, you will play a key role in supporting Honeywell's innovative engineering projects worldwide, ensuring seamless technical operations in a hybrid work environment that balances collaboration and flexibility.
Key Responsibilities
- Provide expert technical support for engineering systems, troubleshooting complex issues in hardware, software, and integrated solutions.
- Lead and mentor a team of 4-6 engineering support specialists, fostering skill development and performance excellence.
- Collaborate with cross-functional teams including R&D, manufacturing, and quality assurance to resolve technical challenges and implement solutions.
- Analyze support processes and metrics to identify inefficiencies, then design and deploy improvements that enhance response times and customer satisfaction.
- Develop and maintain technical documentation, knowledge bases, and training materials to standardize support practices.
- Coordinate with global stakeholders to ensure compliance with industry standards such as ISO 9001 and AS9100.
- Participate in root cause analysis for recurring issues, recommending preventive measures and process optimizations.
What Makes This Role Exciting
This position offers the chance to impact Honeywell's cutting-edge technologies that shape the future of aviation, smart buildings, and sustainable energy. You'll lead transformative initiatives, work with diverse international teams, and grow professionally in a hybrid model that supports work-life balance. With access to Honeywell's world-class resources, ongoing training, and a culture of innovation, you'll contribute to meaningful projects while advancing your career in a Fortune 100 company committed to employee success.
Summary
As an Engineering Support Specialist II here at Honeywell, you will provide technical support, lead a team, collaborate with cross-functional teams, and improve support processes to enhance efficiency and effectiveness.
Locations
- Main Building 1, 1 Queen Anne Drive, Lochend Industrial, Estate, Newbridge, , Edinburgh, CEB, GB EH28 8LP
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in diagnostic tools and engineering software (e.g., MATLAB, AutoCAD, PLC programming)intermediate
- Strong knowledge of engineering principles in mechanical, electrical, or systems engineeringintermediate
- Leadership and team management skillsintermediate
- Excellent problem-solving and analytical abilitiesintermediate
- Effective communication and stakeholder collaboration skillsintermediate
- Process improvement methodologies (e.g., Lean, Six Sigma)intermediate
- Familiarity with ticketing systems (e.g., ServiceNow, Jira)intermediate
- Project management experienceintermediate
- Technical writing and documentation skillsintermediate
- Adaptability to hybrid and international work settingsintermediate
Required Qualifications
- Bachelor's degree in Engineering, Computer Science, or a related technical field (experience)
- 5+ years of experience in engineering technical support or systems engineering (experience)
- Proven experience leading technical teams or projects in a support capacity (experience)
- Strong understanding of engineering processes in aerospace, manufacturing, or industrial sectors (experience)
- Experience with hybrid or international work environments (experience)
Preferred Qualifications
- Master's degree in Engineering or related discipline (experience)
- Certifications such as Six Sigma Green Belt, ITIL, or CompTIA (experience)
- Experience with Honeywell products or similar industrial automation systems (experience)
Responsibilities
- Deliver advanced technical support for engineering hardware, software, and integrated systems, resolving complex issues within SLA timelines
- Lead, mentor, and performance-manage a team of engineering support specialists to achieve departmental goals
- Collaborate with cross-functional teams to diagnose, troubleshoot, and implement solutions for technical escalations
- Conduct process audits and data analysis to identify bottlenecks, then develop and deploy efficiency-enhancing improvements
- Create and update comprehensive technical documentation, SOPs, and training resources for global teams
- Perform root cause analysis on support incidents and recommend proactive measures to prevent recurrence
- Ensure all support activities comply with regulatory standards and Honeywell quality management systems
Benefits
- general: Competitive base salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement plan with generous company matching
- general: Professional development programs and tuition reimbursement
- general: Flexible hybrid work arrangements and generous PTO
- general: Employee stock purchase plan and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Engineering Support Specialist II @ Honeywell.
Related Books and Jobs