Enterprise Content Management Intern
Honeywell
Enterprise Content Management Intern
Job Description
Enterprise Content Management Intern
Location: Markham, ON, Canada (International opportunities available)
Workplace Type: Hybrid
Overview
Join Honeywell, a Fortune 100 leader in innovative technology solutions, as an Enterprise Content Management (ECM) Intern. In this dynamic role, you will play a key part in managing and enhancing customer experience by efficiently handling inquiries, complaints, and feedback. Reporting directly to the Field Service Manager, you will coordinate across departments to resolve issues swiftly and drive continuous improvements in service processes. Based out of our state-of-the-art facility in Markham, ON, this hybrid position offers the flexibility to blend office collaboration with remote work, providing hands-on experience in a global enterprise environment. As an intern, you'll gain invaluable exposure to Honeywell's cutting-edge ECM systems, contributing to real-world projects that impact customer satisfaction and operational efficiency.
Key Responsibilities
- Efficiently manage incoming customer inquiries, complaints, and feedback through Honeywell's ECM platforms, ensuring timely and accurate resolutions.
- Coordinate with cross-functional teams, including field service, IT, and customer support, to investigate and resolve complex issues.
- Analyze customer interaction data to identify trends and recommend process enhancements for improved service delivery.
- Assist in maintaining and updating ECM repositories, ensuring content accuracy, accessibility, and compliance with data governance standards.
- Support the development of customer-facing documentation and knowledge base articles to streamline future inquiries.
- Participate in feedback loops with stakeholders to refine service processes and elevate overall customer experience metrics.
- Track key performance indicators (KPIs) such as resolution time and satisfaction scores, generating reports for management review.
What Makes This Role Exciting
This internship offers a unique opportunity to work on impactful projects at the intersection of customer service and technology within a world-class organization. You'll collaborate with industry experts, leverage Honeywell's advanced tools like digital content management systems and AI-driven analytics, and contribute to initiatives that directly enhance global customer experiences. Gain mentorship from seasoned professionals, build a professional network, and develop skills in high-demand areas like ECM and customer relationship management. At Honeywell, we invest in your growth with hands-on experience, potential for full-time opportunities, and exposure to innovative technologies shaping the future of aerospace, building technologies, and performance materials. Join us to kickstart your career in a supportive, innovative environment where your contributions matter.
Summary
As an Enterprise Content Management Intern here at Honeywell, you will manage and enhance customer experience by handling inquiries, complaints, and feedback efficiently. Coordinate with departments to resolve issues and improve service processes. You will report directly to our Field Service Manager and you’ll work out of our Markham, ON location on a Hybrid work schedule.
Locations
- 85 Enterprise Blvd., Suite 100, , Markham, ON, CA L6G 0B5
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Enterprise Content Management (ECM) systems (e.g., SharePoint, OpenText)intermediate
- Customer service and inquiry managementintermediate
- Data analysis and reporting (Excel, Power BI basics)intermediate
- Cross-functional collaboration and coordinationintermediate
- Strong problem-solving and issue resolutionintermediate
- Attention to detail and organizational skillsintermediate
- Effective written and verbal communicationintermediate
- Time management in a fast-paced hybrid environmentintermediate
- Basic understanding of data privacy regulations (GDPR, PIPEDA)intermediate
Required Qualifications
- Current enrollment in a Bachelor's degree program in Information Management, Business Administration, Computer Science, or a related field (experience)
- Strong academic record with a minimum GPA of 3.0 (experience)
- Previous internship or coursework experience in content management, customer service, or enterprise systems (experience)
- Proficiency in Microsoft Office Suite and basic knowledge of content management systems (e.g., SharePoint, Documentum) (experience)
- Excellent written and verbal communication skills (experience)
- Ability to work in a hybrid environment with reliable access to technology (experience)
Preferred Qualifications
- Pursuing a Master's degree in Information Systems or related field (experience)
- Certifications such as Microsoft Certified: SharePoint or AIIM ECM Foundation (experience)
- Experience with CRM tools like Salesforce or ServiceNow (experience)
Responsibilities
- Handle and triage customer inquiries, complaints, and feedback via ECM platforms to ensure rapid response times
- Collaborate with Field Service, IT, and support teams to diagnose and resolve customer issues effectively
- Analyze feedback data using ECM analytics tools to identify recurring themes and process bottlenecks
- Update and organize digital content repositories to maintain high standards of accuracy and compliance
- Develop and maintain knowledge base articles and FAQs to empower self-service customer resolutions
- Monitor and report on KPIs such as first-contact resolution rate and customer satisfaction scores
- Contribute to process improvement initiatives by proposing data-driven enhancements to service workflows
Benefits
- general: Competitive hourly pay for interns with performance bonuses
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) or RRSP matching contributions
- general: Professional development programs and mentorship
- general: Flexible hybrid work schedule promoting work-life balance
- general: Access to Honeywell University for training and certifications
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Answer 10 quick questions to check your fit for Enterprise Content Management Intern @ Honeywell.
Related Books and Jobs
Enterprise Content Management Intern
Honeywell
Enterprise Content Management Intern
Job Description
Enterprise Content Management Intern
Location: Markham, ON, Canada (International opportunities available)
Workplace Type: Hybrid
Overview
Join Honeywell, a Fortune 100 leader in innovative technology solutions, as an Enterprise Content Management (ECM) Intern. In this dynamic role, you will play a key part in managing and enhancing customer experience by efficiently handling inquiries, complaints, and feedback. Reporting directly to the Field Service Manager, you will coordinate across departments to resolve issues swiftly and drive continuous improvements in service processes. Based out of our state-of-the-art facility in Markham, ON, this hybrid position offers the flexibility to blend office collaboration with remote work, providing hands-on experience in a global enterprise environment. As an intern, you'll gain invaluable exposure to Honeywell's cutting-edge ECM systems, contributing to real-world projects that impact customer satisfaction and operational efficiency.
Key Responsibilities
- Efficiently manage incoming customer inquiries, complaints, and feedback through Honeywell's ECM platforms, ensuring timely and accurate resolutions.
- Coordinate with cross-functional teams, including field service, IT, and customer support, to investigate and resolve complex issues.
- Analyze customer interaction data to identify trends and recommend process enhancements for improved service delivery.
- Assist in maintaining and updating ECM repositories, ensuring content accuracy, accessibility, and compliance with data governance standards.
- Support the development of customer-facing documentation and knowledge base articles to streamline future inquiries.
- Participate in feedback loops with stakeholders to refine service processes and elevate overall customer experience metrics.
- Track key performance indicators (KPIs) such as resolution time and satisfaction scores, generating reports for management review.
What Makes This Role Exciting
This internship offers a unique opportunity to work on impactful projects at the intersection of customer service and technology within a world-class organization. You'll collaborate with industry experts, leverage Honeywell's advanced tools like digital content management systems and AI-driven analytics, and contribute to initiatives that directly enhance global customer experiences. Gain mentorship from seasoned professionals, build a professional network, and develop skills in high-demand areas like ECM and customer relationship management. At Honeywell, we invest in your growth with hands-on experience, potential for full-time opportunities, and exposure to innovative technologies shaping the future of aerospace, building technologies, and performance materials. Join us to kickstart your career in a supportive, innovative environment where your contributions matter.
Summary
As an Enterprise Content Management Intern here at Honeywell, you will manage and enhance customer experience by handling inquiries, complaints, and feedback efficiently. Coordinate with departments to resolve issues and improve service processes. You will report directly to our Field Service Manager and you’ll work out of our Markham, ON location on a Hybrid work schedule.
Locations
- 85 Enterprise Blvd., Suite 100, , Markham, ON, CA L6G 0B5
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Enterprise Content Management (ECM) systems (e.g., SharePoint, OpenText)intermediate
- Customer service and inquiry managementintermediate
- Data analysis and reporting (Excel, Power BI basics)intermediate
- Cross-functional collaboration and coordinationintermediate
- Strong problem-solving and issue resolutionintermediate
- Attention to detail and organizational skillsintermediate
- Effective written and verbal communicationintermediate
- Time management in a fast-paced hybrid environmentintermediate
- Basic understanding of data privacy regulations (GDPR, PIPEDA)intermediate
Required Qualifications
- Current enrollment in a Bachelor's degree program in Information Management, Business Administration, Computer Science, or a related field (experience)
- Strong academic record with a minimum GPA of 3.0 (experience)
- Previous internship or coursework experience in content management, customer service, or enterprise systems (experience)
- Proficiency in Microsoft Office Suite and basic knowledge of content management systems (e.g., SharePoint, Documentum) (experience)
- Excellent written and verbal communication skills (experience)
- Ability to work in a hybrid environment with reliable access to technology (experience)
Preferred Qualifications
- Pursuing a Master's degree in Information Systems or related field (experience)
- Certifications such as Microsoft Certified: SharePoint or AIIM ECM Foundation (experience)
- Experience with CRM tools like Salesforce or ServiceNow (experience)
Responsibilities
- Handle and triage customer inquiries, complaints, and feedback via ECM platforms to ensure rapid response times
- Collaborate with Field Service, IT, and support teams to diagnose and resolve customer issues effectively
- Analyze feedback data using ECM analytics tools to identify recurring themes and process bottlenecks
- Update and organize digital content repositories to maintain high standards of accuracy and compliance
- Develop and maintain knowledge base articles and FAQs to empower self-service customer resolutions
- Monitor and report on KPIs such as first-contact resolution rate and customer satisfaction scores
- Contribute to process improvement initiatives by proposing data-driven enhancements to service workflows
Benefits
- general: Competitive hourly pay for interns with performance bonuses
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) or RRSP matching contributions
- general: Professional development programs and mentorship
- general: Flexible hybrid work schedule promoting work-life balance
- general: Access to Honeywell University for training and certifications
Tags & Categories
Answer 10 quick questions to check your fit for Enterprise Content Management Intern @ Honeywell.
Related Books and Jobs