Exp CX Training Professional
Honeywell
Exp CX Training Professional
Job Description
Exp CX Training Professional
Location: India | Workplace Type: Hybrid
Job Overview
Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world's toughest challenges in energy, safety, security, air and space travel. We are seeking an experienced Customer Experience (CX) Training Professional to join our dynamic team in India. In this role, you will design, develop, and deliver world-class training programs to enhance customer experience across our aerospace, building technologies, performance materials, and safety solutions portfolios. Reporting to the CX Training Manager, you will play a pivotal role in upskilling our global customer-facing teams and partners, driving customer satisfaction, loyalty, and advocacy.
Key Responsibilities
- Design and develop comprehensive CX training curricula, including e-learning modules, instructor-led workshops, and interactive simulations tailored to Honeywell's product ecosystems.
- Lead the delivery of training sessions for internal teams, channel partners, and end-customers, utilizing adult learning principles and multimedia tools to maximize engagement and retention.
- Collaborate with CX strategy, product, and sales teams to identify training gaps and align programs with business objectives, such as Net Promoter Score (NPS) improvement and customer retention targets.
- Evaluate training effectiveness through pre/post assessments, Kirkpatrick metrics, and feedback loops, iterating content to ensure measurable ROI.
- Manage training platforms like Learning Management Systems (LMS), virtual reality tools, and analytics dashboards to track learner progress and compliance.
- Stay abreast of CX industry trends, Honeywell product innovations, and regulatory changes to continuously refresh training materials.
- Mentor junior trainers and contribute to the development of scalable, multilingual training solutions for our diverse global customer base.
What Makes This Role Exciting
Join a high-impact role at the intersection of customer experience and learning innovation. You'll have the opportunity to influence Honeywell's customer-centric transformation, work with cutting-edge technologies like AI-driven CX tools and AR/VR training, and collaborate with cross-functional leaders across geographies. Enjoy hybrid flexibility, professional growth through Honeywell's leadership development programs, and the satisfaction of directly contributing to customer success stories that shape industries worldwide. If you're passionate about creating exceptional experiences and empowering others, this is your chance to thrive at a global leader.
Locations
- 56 & 57 Hadapsar Industrial Estate, , Pune City, MH, IN 411013
Salary
1,500,000 - 3,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Expertise in instructional design methodologies (ADDIE, SAM)intermediate
- Proficiency in LMS platforms (e.g., Cornerstone, Moodle, SuccessFactors)intermediate
- Advanced skills in e-learning tools (Articulate 360, Vyond, Camtasia)intermediate
- Strong knowledge of CX frameworks (e.g., Forrester, Gartner) and tools (Qualtrics, Medallia)intermediate
- Excellent presentation and facilitation skills for diverse audiencesintermediate
- Analytical mindset with experience in data visualization (Tableau, Power BI)intermediate
- Project management skills (Agile, PMP basics)intermediate
- Fluency in English; Hindi or other regional languages a plusintermediate
- Adaptability to hybrid work and fast-paced tech environmentintermediate
Required Qualifications
- Bachelor's degree in Business Administration, Education, Communications, or a related field (experience)
- 5+ years of experience in customer experience training, instructional design, or L&D within a technology or manufacturing industry (experience)
- Proven track record of developing and delivering CX training programs that drive measurable business outcomes (experience)
- Experience with Learning Management Systems (LMS) and e-learning authoring tools (experience)
- Strong understanding of customer journey mapping and CX metrics (e.g., NPS, CSAT) (experience)
- Ability to work in a hybrid environment with occasional travel within India (experience)
Preferred Qualifications
- Master's degree in Instructional Design, Organizational Development, or related field (experience)
- Certifications such as Certified Professional in Learning and Performance (CPLP), ATD Master Trainer, or CX-specific credentials (e.g., CCXP) (experience)
- Experience in aerospace, industrial automation, or B2B tech sectors (experience)
Responsibilities
- Design and develop engaging CX training content including digital modules, videos, and gamified experiences using tools like Articulate Storyline and Adobe Captivate
- Facilitate live and virtual training sessions for 50+ participants, incorporating role-playing, case studies, and Honeywell product demos
- Analyze customer feedback and performance data to refine training programs and recommend process improvements
- Partner with global CX teams to localize training materials for multilingual audiences across APAC and beyond
- Implement training analytics and reporting to demonstrate impact on key metrics like reduced support tickets and increased adoption rates
- Lead train-the-trainer initiatives to build internal CX champions and scale program delivery
- Contribute to CX innovation projects, such as integrating AI chatbots and predictive analytics into training simulations
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance for employee and family, including mental health support
- general: Provident Fund (PF) matching and gratuity
- general: Professional development with access to Honeywell University and global training opportunities
- general: Hybrid work model promoting work-life balance with flexible hours
- general: Employee stock purchase plan and referral bonuses
Tags & Categories
Exp CX Training Professional
Honeywell
Exp CX Training Professional
Job Description
Exp CX Training Professional
Location: India | Workplace Type: Hybrid
Job Overview
Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world's toughest challenges in energy, safety, security, air and space travel. We are seeking an experienced Customer Experience (CX) Training Professional to join our dynamic team in India. In this role, you will design, develop, and deliver world-class training programs to enhance customer experience across our aerospace, building technologies, performance materials, and safety solutions portfolios. Reporting to the CX Training Manager, you will play a pivotal role in upskilling our global customer-facing teams and partners, driving customer satisfaction, loyalty, and advocacy.
Key Responsibilities
- Design and develop comprehensive CX training curricula, including e-learning modules, instructor-led workshops, and interactive simulations tailored to Honeywell's product ecosystems.
- Lead the delivery of training sessions for internal teams, channel partners, and end-customers, utilizing adult learning principles and multimedia tools to maximize engagement and retention.
- Collaborate with CX strategy, product, and sales teams to identify training gaps and align programs with business objectives, such as Net Promoter Score (NPS) improvement and customer retention targets.
- Evaluate training effectiveness through pre/post assessments, Kirkpatrick metrics, and feedback loops, iterating content to ensure measurable ROI.
- Manage training platforms like Learning Management Systems (LMS), virtual reality tools, and analytics dashboards to track learner progress and compliance.
- Stay abreast of CX industry trends, Honeywell product innovations, and regulatory changes to continuously refresh training materials.
- Mentor junior trainers and contribute to the development of scalable, multilingual training solutions for our diverse global customer base.
What Makes This Role Exciting
Join a high-impact role at the intersection of customer experience and learning innovation. You'll have the opportunity to influence Honeywell's customer-centric transformation, work with cutting-edge technologies like AI-driven CX tools and AR/VR training, and collaborate with cross-functional leaders across geographies. Enjoy hybrid flexibility, professional growth through Honeywell's leadership development programs, and the satisfaction of directly contributing to customer success stories that shape industries worldwide. If you're passionate about creating exceptional experiences and empowering others, this is your chance to thrive at a global leader.
Locations
- 56 & 57 Hadapsar Industrial Estate, , Pune City, MH, IN 411013
Salary
1,500,000 - 3,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Expertise in instructional design methodologies (ADDIE, SAM)intermediate
- Proficiency in LMS platforms (e.g., Cornerstone, Moodle, SuccessFactors)intermediate
- Advanced skills in e-learning tools (Articulate 360, Vyond, Camtasia)intermediate
- Strong knowledge of CX frameworks (e.g., Forrester, Gartner) and tools (Qualtrics, Medallia)intermediate
- Excellent presentation and facilitation skills for diverse audiencesintermediate
- Analytical mindset with experience in data visualization (Tableau, Power BI)intermediate
- Project management skills (Agile, PMP basics)intermediate
- Fluency in English; Hindi or other regional languages a plusintermediate
- Adaptability to hybrid work and fast-paced tech environmentintermediate
Required Qualifications
- Bachelor's degree in Business Administration, Education, Communications, or a related field (experience)
- 5+ years of experience in customer experience training, instructional design, or L&D within a technology or manufacturing industry (experience)
- Proven track record of developing and delivering CX training programs that drive measurable business outcomes (experience)
- Experience with Learning Management Systems (LMS) and e-learning authoring tools (experience)
- Strong understanding of customer journey mapping and CX metrics (e.g., NPS, CSAT) (experience)
- Ability to work in a hybrid environment with occasional travel within India (experience)
Preferred Qualifications
- Master's degree in Instructional Design, Organizational Development, or related field (experience)
- Certifications such as Certified Professional in Learning and Performance (CPLP), ATD Master Trainer, or CX-specific credentials (e.g., CCXP) (experience)
- Experience in aerospace, industrial automation, or B2B tech sectors (experience)
Responsibilities
- Design and develop engaging CX training content including digital modules, videos, and gamified experiences using tools like Articulate Storyline and Adobe Captivate
- Facilitate live and virtual training sessions for 50+ participants, incorporating role-playing, case studies, and Honeywell product demos
- Analyze customer feedback and performance data to refine training programs and recommend process improvements
- Partner with global CX teams to localize training materials for multilingual audiences across APAC and beyond
- Implement training analytics and reporting to demonstrate impact on key metrics like reduced support tickets and increased adoption rates
- Lead train-the-trainer initiatives to build internal CX champions and scale program delivery
- Contribute to CX innovation projects, such as integrating AI chatbots and predictive analytics into training simulations
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance for employee and family, including mental health support
- general: Provident Fund (PF) matching and gratuity
- general: Professional development with access to Honeywell University and global training opportunities
- general: Hybrid work model promoting work-life balance with flexible hours
- general: Employee stock purchase plan and referral bonuses
Tags & Categories