Field Service Manager
Honeywell
Field Service Manager
Job Description
Field Service Manager
Overview
As a Field Service Manager at Honeywell, you will lead and oversee our global Field Service team, ensuring efficient and effective service delivery to customers across international markets. Based in a hybrid workplace, you will combine strategic oversight with hands-on operational leadership to drive field service excellence. Your expertise in managing complex service operations in industries like aerospace, building technologies, and performance materials will directly impact customer satisfaction, loyalty, and Honeywell's reputation as a leader in innovative solutions. This role offers the chance to shape service strategies that support Honeywell's commitment to sustainability and technological advancement.
Key Responsibilities
- Develop and implement field service strategies to optimize resource allocation, response times, and service quality across international regions.
- Lead a team of field service technicians and engineers, providing coaching, performance management, and professional development to achieve operational targets.
- Collaborate with sales, engineering, and customer success teams to align service delivery with contractual obligations and customer expectations.
- Monitor key performance indicators (KPIs) such as first-time fix rates, customer satisfaction scores (CSAT), and service level agreements (SLAs), driving continuous improvement initiatives.
- Manage budgets, vendor relationships, and logistics for field operations, ensuring cost-effective service while maintaining high standards.
- Ensure compliance with international safety regulations, quality standards (e.g., ISO 9001), and Honeywell's environmental, health, and safety (EHS) policies.
- Leverage data analytics and digital tools to forecast service needs and enhance predictive maintenance capabilities.
What Makes This Role Exciting
Join Honeywell, a Fortune 100 company, and play a pivotal role in delivering mission-critical services that power global industries. You'll thrive in a dynamic, hybrid environment with opportunities for international travel, exposure to cutting-edge technologies like IoT-enabled predictive maintenance, and direct influence on customer relationships. With strong career growth paths, collaborative culture, and the backing of a world-class organization, this position offers professional fulfillment and the chance to make a tangible impact on sustainable innovation.
Summary
As a Field Service Manager here at Honeywell, you will have the opportunity to lead and oversee our Field Service team, ensuring efficient and effective service delivery to our customers. Your strategic mindset and operational expertise will drive the success of our field service operations, directly impacting customer satisfaction and loyalty.
Locations
- Unit 501, The Bay Hub, 17 Kai Cheung Rd, Kln Bay, Kln Bay, , Hong Kong, K, HK 999077
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Expertise in field service management methodologies and toolsintermediate
- Proficiency in CRM and service management software (e.g., Salesforce, ServiceMax)intermediate
- Strong leadership and team-building skillsintermediate
- Excellent problem-solving and analytical abilitiesintermediate
- Superior communication and stakeholder management skillsintermediate
- Knowledge of international regulations and standards (e.g., ISO, OSHA equivalents)intermediate
- Data-driven decision-making with experience in KPIs and analyticsintermediate
- Project management skills (e.g., PMP principles)intermediate
- Technical aptitude in industrial systems, IoT, or predictive maintenanceintermediate
- Multilingual capabilities preferred for international coordinationintermediate
Required Qualifications
- Bachelor's degree in Engineering, Business Administration, or a related technical field (experience)
- 7+ years of experience in field service management or operations within industrial, aerospace, or manufacturing sectors (experience)
- Proven track record of leading international field service teams in a hybrid or remote environment (experience)
- Strong understanding of service level agreements (SLAs), KPIs, and customer satisfaction metrics (experience)
- Experience with service management software (e.g., Salesforce Service Cloud, SAP Field Service) (experience)
- Ability to travel internationally up to 30% of the time (experience)
Preferred Qualifications
- Master's degree in Business Administration (MBA) or Engineering Management (experience)
- Professional certifications such as Certified Service Manager (CSM) or Six Sigma Black Belt (experience)
- Experience in Honeywell products or similar industrial automation and control systems (experience)
Responsibilities
- Oversee daily operations of field service teams, ensuring timely and high-quality resolution of customer issues worldwide
- Develop and execute strategic plans to improve service efficiency, reduce downtime, and enhance customer loyalty
- Recruit, train, and mentor field technicians, fostering a high-performance culture aligned with Honeywell values
- Analyze service data to identify trends, implement root cause analysis, and drive process optimizations
- Negotiate and manage contracts with third-party service providers and vendors
- Champion safety and compliance initiatives, conducting audits and training across global operations
- Collaborate cross-functionally to integrate field service insights into product development and sales strategies
Benefits
- general: Competitive base salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement plan with generous company matching
- general: Professional development programs and tuition reimbursement
- general: Flexible hybrid work arrangements and work-life balance initiatives
- general: Paid time off, parental leave, and employee assistance programs
Tags & Categories
Answer 10 quick questions to check your fit for Field Service Manager @ Honeywell.
Related Books and Jobs
Field Service Manager
Honeywell
Field Service Manager
Job Description
Field Service Manager
Overview
As a Field Service Manager at Honeywell, you will lead and oversee our global Field Service team, ensuring efficient and effective service delivery to customers across international markets. Based in a hybrid workplace, you will combine strategic oversight with hands-on operational leadership to drive field service excellence. Your expertise in managing complex service operations in industries like aerospace, building technologies, and performance materials will directly impact customer satisfaction, loyalty, and Honeywell's reputation as a leader in innovative solutions. This role offers the chance to shape service strategies that support Honeywell's commitment to sustainability and technological advancement.
Key Responsibilities
- Develop and implement field service strategies to optimize resource allocation, response times, and service quality across international regions.
- Lead a team of field service technicians and engineers, providing coaching, performance management, and professional development to achieve operational targets.
- Collaborate with sales, engineering, and customer success teams to align service delivery with contractual obligations and customer expectations.
- Monitor key performance indicators (KPIs) such as first-time fix rates, customer satisfaction scores (CSAT), and service level agreements (SLAs), driving continuous improvement initiatives.
- Manage budgets, vendor relationships, and logistics for field operations, ensuring cost-effective service while maintaining high standards.
- Ensure compliance with international safety regulations, quality standards (e.g., ISO 9001), and Honeywell's environmental, health, and safety (EHS) policies.
- Leverage data analytics and digital tools to forecast service needs and enhance predictive maintenance capabilities.
What Makes This Role Exciting
Join Honeywell, a Fortune 100 company, and play a pivotal role in delivering mission-critical services that power global industries. You'll thrive in a dynamic, hybrid environment with opportunities for international travel, exposure to cutting-edge technologies like IoT-enabled predictive maintenance, and direct influence on customer relationships. With strong career growth paths, collaborative culture, and the backing of a world-class organization, this position offers professional fulfillment and the chance to make a tangible impact on sustainable innovation.
Summary
As a Field Service Manager here at Honeywell, you will have the opportunity to lead and oversee our Field Service team, ensuring efficient and effective service delivery to our customers. Your strategic mindset and operational expertise will drive the success of our field service operations, directly impacting customer satisfaction and loyalty.
Locations
- Unit 501, The Bay Hub, 17 Kai Cheung Rd, Kln Bay, Kln Bay, , Hong Kong, K, HK 999077
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Expertise in field service management methodologies and toolsintermediate
- Proficiency in CRM and service management software (e.g., Salesforce, ServiceMax)intermediate
- Strong leadership and team-building skillsintermediate
- Excellent problem-solving and analytical abilitiesintermediate
- Superior communication and stakeholder management skillsintermediate
- Knowledge of international regulations and standards (e.g., ISO, OSHA equivalents)intermediate
- Data-driven decision-making with experience in KPIs and analyticsintermediate
- Project management skills (e.g., PMP principles)intermediate
- Technical aptitude in industrial systems, IoT, or predictive maintenanceintermediate
- Multilingual capabilities preferred for international coordinationintermediate
Required Qualifications
- Bachelor's degree in Engineering, Business Administration, or a related technical field (experience)
- 7+ years of experience in field service management or operations within industrial, aerospace, or manufacturing sectors (experience)
- Proven track record of leading international field service teams in a hybrid or remote environment (experience)
- Strong understanding of service level agreements (SLAs), KPIs, and customer satisfaction metrics (experience)
- Experience with service management software (e.g., Salesforce Service Cloud, SAP Field Service) (experience)
- Ability to travel internationally up to 30% of the time (experience)
Preferred Qualifications
- Master's degree in Business Administration (MBA) or Engineering Management (experience)
- Professional certifications such as Certified Service Manager (CSM) or Six Sigma Black Belt (experience)
- Experience in Honeywell products or similar industrial automation and control systems (experience)
Responsibilities
- Oversee daily operations of field service teams, ensuring timely and high-quality resolution of customer issues worldwide
- Develop and execute strategic plans to improve service efficiency, reduce downtime, and enhance customer loyalty
- Recruit, train, and mentor field technicians, fostering a high-performance culture aligned with Honeywell values
- Analyze service data to identify trends, implement root cause analysis, and drive process optimizations
- Negotiate and manage contracts with third-party service providers and vendors
- Champion safety and compliance initiatives, conducting audits and training across global operations
- Collaborate cross-functionally to integrate field service insights into product development and sales strategies
Benefits
- general: Competitive base salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement plan with generous company matching
- general: Professional development programs and tuition reimbursement
- general: Flexible hybrid work arrangements and work-life balance initiatives
- general: Paid time off, parental leave, and employee assistance programs
Tags & Categories
Answer 10 quick questions to check your fit for Field Service Manager @ Honeywell.
Related Books and Jobs