Field Service Manager
Honeywell
Field Service Manager
Job Description
Field Service Manager
Overview
Honeywell is a Fortune 100 company that delivers industry-changing technology solutions to our world’s toughest challenges. As a Field Service Manager, you will lead a team of field service technicians and engineers, ensuring the delivery of exceptional service for Honeywell's advanced industrial automation, aerospace, and building technologies across the United States. This remote position offers the flexibility to work from anywhere while driving operational excellence, customer satisfaction, and business growth in a dynamic, technology-driven environment.
Key Responsibilities
- Oversee the planning, execution, and optimization of field service operations, including preventive maintenance, repairs, and installations for Honeywell products.
- Manage a distributed team of 10-20 field technicians, providing coaching, performance evaluations, and development to achieve service level agreements (SLAs).
- Collaborate with sales, engineering, and customer success teams to identify service needs, resolve escalations, and drive upsell opportunities.
- Implement safety protocols, quality standards, and compliance with industry regulations such as OSHA and ISO certifications.
- Utilize data analytics and CRM tools to monitor KPIs, forecast service demands, and improve operational efficiency.
- Travel occasionally (up to 25%) to customer sites or team locations for training, audits, or critical issue resolution.
- Develop and manage budgets for service operations, optimizing costs while maintaining high customer satisfaction scores (NPS > 90).
What Makes This Role Exciting
Join Honeywell and be at the forefront of innovation in smart buildings, sustainable energy, and aerospace technologies. You'll have the autonomy to shape service strategies in a remote-first culture, with access to cutting-edge tools like IoT platforms and AI-driven diagnostics. Impact global customers, advance your career through leadership development programs, and contribute to a company committed to sustainability and diversity. Enjoy competitive compensation, comprehensive benefits, and the chance to grow with a leader in industrial innovation.
Locations
- 9440 Phillips Hwy Ste 4, , Jacksonville, FL, US 32256 (Remote)
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong leadership and team management skillsintermediate
- Expertise in field service operations and technical troubleshootingintermediate
- Proficiency in CRM and service management tools (e.g., Salesforce, ServiceNow)intermediate
- Data analysis and KPI reporting using tools like Tableau or Excelintermediate
- Excellent communication and customer relationship managementintermediate
- Project management methodologies (e.g., Agile, PMP principles)intermediate
- Knowledge of industrial safety standards and regulationsintermediate
- Problem-solving and decision-making in high-pressure environmentsintermediate
- Remote team coordination and virtual collaboration tools (e.g., Microsoft Teams)intermediate
Required Qualifications
- Bachelor's degree in Engineering, Business Administration, or a related technical field (experience)
- 7+ years of experience in field service operations, technical support, or service management within industrial, manufacturing, or aerospace industries (experience)
- 3+ years of direct people management experience leading remote or field-based teams (experience)
- Proven track record of achieving service KPIs and customer satisfaction metrics (experience)
- Experience with service management software (e.g., Salesforce, ServiceMax) and ERP systems (experience)
- Ability to travel up to 25% domestically (experience)
Preferred Qualifications
- Master's degree in Engineering Management or MBA (experience)
- Professional certifications such as Certified Service Manager (CSM) or Six Sigma Green Belt (experience)
- Experience in Honeywell products or similar industrial automation technologies (experience)
Responsibilities
- Lead and mentor a team of field service professionals to deliver timely, high-quality installations, maintenance, and repairs
- Develop and execute service strategies that align with business objectives and customer requirements
- Monitor and analyze service performance metrics to identify trends, resolve issues, and drive continuous improvement
- Foster strong customer relationships through proactive communication and issue resolution
- Ensure compliance with safety, quality, and regulatory standards across all field operations
- Manage service contracts, budgets, and resources to optimize profitability and efficiency
- Collaborate cross-functionally to integrate new technologies and support product launches
Benefits
- general: Competitive base salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) with generous company matching
- general: Professional development programs and tuition reimbursement
- general: Flexible remote work with home office stipend
- general: Paid time off, parental leave, and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Field Service Manager @ Honeywell.
Related Books and Jobs
Field Service Manager
Honeywell
Field Service Manager
Job Description
Field Service Manager
Overview
Honeywell is a Fortune 100 company that delivers industry-changing technology solutions to our world’s toughest challenges. As a Field Service Manager, you will lead a team of field service technicians and engineers, ensuring the delivery of exceptional service for Honeywell's advanced industrial automation, aerospace, and building technologies across the United States. This remote position offers the flexibility to work from anywhere while driving operational excellence, customer satisfaction, and business growth in a dynamic, technology-driven environment.
Key Responsibilities
- Oversee the planning, execution, and optimization of field service operations, including preventive maintenance, repairs, and installations for Honeywell products.
- Manage a distributed team of 10-20 field technicians, providing coaching, performance evaluations, and development to achieve service level agreements (SLAs).
- Collaborate with sales, engineering, and customer success teams to identify service needs, resolve escalations, and drive upsell opportunities.
- Implement safety protocols, quality standards, and compliance with industry regulations such as OSHA and ISO certifications.
- Utilize data analytics and CRM tools to monitor KPIs, forecast service demands, and improve operational efficiency.
- Travel occasionally (up to 25%) to customer sites or team locations for training, audits, or critical issue resolution.
- Develop and manage budgets for service operations, optimizing costs while maintaining high customer satisfaction scores (NPS > 90).
What Makes This Role Exciting
Join Honeywell and be at the forefront of innovation in smart buildings, sustainable energy, and aerospace technologies. You'll have the autonomy to shape service strategies in a remote-first culture, with access to cutting-edge tools like IoT platforms and AI-driven diagnostics. Impact global customers, advance your career through leadership development programs, and contribute to a company committed to sustainability and diversity. Enjoy competitive compensation, comprehensive benefits, and the chance to grow with a leader in industrial innovation.
Locations
- 9440 Phillips Hwy Ste 4, , Jacksonville, FL, US 32256 (Remote)
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong leadership and team management skillsintermediate
- Expertise in field service operations and technical troubleshootingintermediate
- Proficiency in CRM and service management tools (e.g., Salesforce, ServiceNow)intermediate
- Data analysis and KPI reporting using tools like Tableau or Excelintermediate
- Excellent communication and customer relationship managementintermediate
- Project management methodologies (e.g., Agile, PMP principles)intermediate
- Knowledge of industrial safety standards and regulationsintermediate
- Problem-solving and decision-making in high-pressure environmentsintermediate
- Remote team coordination and virtual collaboration tools (e.g., Microsoft Teams)intermediate
Required Qualifications
- Bachelor's degree in Engineering, Business Administration, or a related technical field (experience)
- 7+ years of experience in field service operations, technical support, or service management within industrial, manufacturing, or aerospace industries (experience)
- 3+ years of direct people management experience leading remote or field-based teams (experience)
- Proven track record of achieving service KPIs and customer satisfaction metrics (experience)
- Experience with service management software (e.g., Salesforce, ServiceMax) and ERP systems (experience)
- Ability to travel up to 25% domestically (experience)
Preferred Qualifications
- Master's degree in Engineering Management or MBA (experience)
- Professional certifications such as Certified Service Manager (CSM) or Six Sigma Green Belt (experience)
- Experience in Honeywell products or similar industrial automation technologies (experience)
Responsibilities
- Lead and mentor a team of field service professionals to deliver timely, high-quality installations, maintenance, and repairs
- Develop and execute service strategies that align with business objectives and customer requirements
- Monitor and analyze service performance metrics to identify trends, resolve issues, and drive continuous improvement
- Foster strong customer relationships through proactive communication and issue resolution
- Ensure compliance with safety, quality, and regulatory standards across all field operations
- Manage service contracts, budgets, and resources to optimize profitability and efficiency
- Collaborate cross-functionally to integrate new technologies and support product launches
Benefits
- general: Competitive base salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) with generous company matching
- general: Professional development programs and tuition reimbursement
- general: Flexible remote work with home office stipend
- general: Paid time off, parental leave, and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Field Service Manager @ Honeywell.
Related Books and Jobs