Intern - Customer Experience Specialist - (12-month contract)- French/Spanish/German/ItalIan
Honeywell
Intern - Customer Experience Specialist - (12-month contract)- French/Spanish/German/ItalIan
Job Description
Intern - Customer Experience Specialist (12-month contract) - French/Spanish/German/Italian
Location: International (Hybrid Workplace)
Overview
Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world's toughest challenges in energy transition, sustainability, and security. We are seeking a motivated Intern - Customer Experience Specialist for a 12-month contract to join our global Customer Experience team. This hybrid role, based in an international location, offers the opportunity to support multilingual customer interactions across French, Spanish, German, and Italian markets. As an intern, you will contribute to enhancing customer satisfaction in Honeywell's aerospace, building technologies, and performance materials sectors, gaining hands-on experience in a dynamic, innovative environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in French, Spanish, German, and/or Italian, ensuring timely and accurate resolutions.
- Analyze customer feedback data to identify trends and recommend improvements to support and service processes.
- Collaborate with cross-functional teams to develop and localize customer-facing content, including guides, FAQs, and digital resources.
- Assist in monitoring customer experience metrics using tools like Salesforce and Tableau, generating reports for senior stakeholders.
- Support the implementation of customer experience initiatives, such as chatbot enhancements and self-service portals.
- Participate in voice-of-customer programs, conducting surveys and follow-ups to drive continuous improvement.
What Makes This Role Exciting
This internship provides unparalleled exposure to Honeywell's global operations, working with diverse teams across Europe and beyond. You'll develop fluency in customer-centric strategies, multilingual communication, and data-driven decision-making while contributing to real-world impact in cutting-edge industries. Enjoy hybrid flexibility, mentorship from industry experts, and networking opportunities in a collaborative culture that values innovation and growth. Join us to launch your career at a company shaping the future!
Locations
- 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, , Bucuresti, B, RO 020339
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Fluency in French, Spanish, German, and/or Italianintermediate
- Excellent customer service and empathy skillsintermediate
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce)intermediate
- Analytical skills for data interpretation and reportingintermediate
- Strong problem-solving and multitasking abilitiesintermediate
- Adaptability to hybrid work environments and international time zonesintermediate
- Attention to detail in documentation and communicationintermediate
- Interpersonal skills for team collaborationintermediate
- Basic knowledge of customer experience metrics (CSAT, NPS)intermediate
Required Qualifications
- Current enrollment in a Bachelor's degree program in Business Administration, Communications, Marketing, or a related field (experience)
- Proficiency in at least two of French, Spanish, German, or Italian (native or C1/C2 level) (experience)
- Strong written and verbal communication skills in English and the relevant language(s) (experience)
- Basic experience with customer service tools (e.g., CRM systems like Salesforce) (experience)
- Availability for a full-time 12-month contract in a hybrid international setting (experience)
Preferred Qualifications
- Prior internship or part-time experience in customer support or experience roles (experience)
- Familiarity with customer analytics tools (e.g., Tableau, Google Analytics) (experience)
- Additional language proficiency beyond the required two (experience)
Responsibilities
- Handle inbound customer queries in multiple languages, achieving 95% first-contact resolution rate
- Document and escalate complex issues to specialized teams while maintaining customer satisfaction
- Gather and analyze customer feedback using surveys and interaction logs to inform process enhancements
- Create and update multilingual knowledge base articles and troubleshooting guides
- Collaborate with product and engineering teams to relay customer insights for product improvements
- Track and report on key performance indicators (KPIs) such as CSAT, NPS, and response times
- Support training sessions for new team members on language-specific customer protocols
Benefits
- general: Competitive hourly stipend for interns
- general: Comprehensive health and wellness benefits
- general: 401(k) matching and employee stock purchase plan
- general: Professional development opportunities and mentorship
- general: Hybrid work flexibility with modern office facilities
- general: Paid time off and holiday allowances
Tags & Categories
Intern - Customer Experience Specialist - (12-month contract)- French/Spanish/German/ItalIan
Honeywell
Intern - Customer Experience Specialist - (12-month contract)- French/Spanish/German/ItalIan
Job Description
Intern - Customer Experience Specialist (12-month contract) - French/Spanish/German/Italian
Location: International (Hybrid Workplace)
Overview
Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world's toughest challenges in energy transition, sustainability, and security. We are seeking a motivated Intern - Customer Experience Specialist for a 12-month contract to join our global Customer Experience team. This hybrid role, based in an international location, offers the opportunity to support multilingual customer interactions across French, Spanish, German, and Italian markets. As an intern, you will contribute to enhancing customer satisfaction in Honeywell's aerospace, building technologies, and performance materials sectors, gaining hands-on experience in a dynamic, innovative environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in French, Spanish, German, and/or Italian, ensuring timely and accurate resolutions.
- Analyze customer feedback data to identify trends and recommend improvements to support and service processes.
- Collaborate with cross-functional teams to develop and localize customer-facing content, including guides, FAQs, and digital resources.
- Assist in monitoring customer experience metrics using tools like Salesforce and Tableau, generating reports for senior stakeholders.
- Support the implementation of customer experience initiatives, such as chatbot enhancements and self-service portals.
- Participate in voice-of-customer programs, conducting surveys and follow-ups to drive continuous improvement.
What Makes This Role Exciting
This internship provides unparalleled exposure to Honeywell's global operations, working with diverse teams across Europe and beyond. You'll develop fluency in customer-centric strategies, multilingual communication, and data-driven decision-making while contributing to real-world impact in cutting-edge industries. Enjoy hybrid flexibility, mentorship from industry experts, and networking opportunities in a collaborative culture that values innovation and growth. Join us to launch your career at a company shaping the future!
Locations
- 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, , Bucuresti, B, RO 020339
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Fluency in French, Spanish, German, and/or Italianintermediate
- Excellent customer service and empathy skillsintermediate
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce)intermediate
- Analytical skills for data interpretation and reportingintermediate
- Strong problem-solving and multitasking abilitiesintermediate
- Adaptability to hybrid work environments and international time zonesintermediate
- Attention to detail in documentation and communicationintermediate
- Interpersonal skills for team collaborationintermediate
- Basic knowledge of customer experience metrics (CSAT, NPS)intermediate
Required Qualifications
- Current enrollment in a Bachelor's degree program in Business Administration, Communications, Marketing, or a related field (experience)
- Proficiency in at least two of French, Spanish, German, or Italian (native or C1/C2 level) (experience)
- Strong written and verbal communication skills in English and the relevant language(s) (experience)
- Basic experience with customer service tools (e.g., CRM systems like Salesforce) (experience)
- Availability for a full-time 12-month contract in a hybrid international setting (experience)
Preferred Qualifications
- Prior internship or part-time experience in customer support or experience roles (experience)
- Familiarity with customer analytics tools (e.g., Tableau, Google Analytics) (experience)
- Additional language proficiency beyond the required two (experience)
Responsibilities
- Handle inbound customer queries in multiple languages, achieving 95% first-contact resolution rate
- Document and escalate complex issues to specialized teams while maintaining customer satisfaction
- Gather and analyze customer feedback using surveys and interaction logs to inform process enhancements
- Create and update multilingual knowledge base articles and troubleshooting guides
- Collaborate with product and engineering teams to relay customer insights for product improvements
- Track and report on key performance indicators (KPIs) such as CSAT, NPS, and response times
- Support training sessions for new team members on language-specific customer protocols
Benefits
- general: Competitive hourly stipend for interns
- general: Comprehensive health and wellness benefits
- general: 401(k) matching and employee stock purchase plan
- general: Professional development opportunities and mentorship
- general: Hybrid work flexibility with modern office facilities
- general: Paid time off and holiday allowances
Tags & Categories