Intern - Customer Experience Specialist - (12-month contract)- French/Spanish/German/Italian/Dutch is a plus
Honeywell
Intern - Customer Experience Specialist - (12-month contract)- French/Spanish/German/Italian/Dutch is a plus
Job Description
Intern - Customer Experience Specialist (12-month contract)
Location: International (Hybrid Workplace)
Overview
Honeywell is a Fortune 100 company that delivers industry-changing technology solutions to our world’s most critical challenges in aerospace, buildings, performance materials, safety, and productivity. We are seeking a motivated Intern - Customer Experience Specialist for a 12-month contract to join our dynamic Customer Experience team. In this hybrid role based internationally, you will contribute to enhancing customer satisfaction across Honeywell's global portfolio by analyzing feedback, optimizing digital interactions, and supporting multilingual customer engagements. French, Spanish, German, Italian, or Dutch proficiency is a plus, enabling you to serve diverse European markets. As an intern, you will gain hands-on experience in a collaborative environment, working alongside experienced professionals to drive innovation in customer-centric solutions.
Key Responsibilities
- Analyze customer feedback from multiple channels (email, chat, surveys) to identify trends and pain points, delivering actionable insights to improve service delivery.
- Assist in designing and testing user journeys for Honeywell's customer portals and mobile apps, ensuring seamless digital experiences.
- Support multilingual customer interactions by drafting responses and troubleshooting issues in English and preferred languages (French/Spanish/German/Italian/Dutch).
- Collaborate with cross-functional teams, including product managers and IT, to implement customer experience enhancements and track their impact via KPIs.
- Conduct voice-of-customer sessions and competitive benchmarking to recommend process improvements.
- Maintain and update customer experience dashboards using tools like Tableau or Power BI for real-time reporting.
What Makes This Role Exciting
This internship offers unparalleled exposure to Honeywell's global operations, where you'll work on cutting-edge projects impacting millions of customers. Gain practical skills in customer analytics, UX design, and CRM systems while contributing to sustainable innovations in aerospace and building technologies. Enjoy hybrid flexibility, mentorship from industry leaders, and networking opportunities in a diverse, inclusive culture. Join us to launch your career in customer experience at a company shaping the future!
Locations
- 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, , Bucuresti, B, RO 020339
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer service and experience principlesintermediate
- Data analysis and visualization (Excel, Google Analytics)intermediate
- CRM software familiarity (Salesforce, HubSpot)intermediate
- UX/UI design basics (Figma, Adobe XD)intermediate
- Multilingual communication (English required; others a plus)intermediate
- Problem-solving and critical thinkingintermediate
- Time management in hybrid/remote environmentsintermediate
- Strong attention to detailintermediate
- Team collaboration across culturesintermediate
- Basic project managementintermediate
Required Qualifications
- Current enrollment in a Bachelor's or Master's degree program in Business Administration, Marketing, Communications, Information Technology, or a related field (experience)
- Demonstrated interest in customer service or experience management through coursework, projects, or prior internships (experience)
- Proficiency in Microsoft Office Suite (Excel, PowerPoint) and basic data analysis tools (experience)
- Excellent written and verbal communication skills in English (experience)
- Ability to work independently and in hybrid team settings across international time zones (experience)
- Legal authorization to work in the assigned international location for the 12-month contract (experience)
Preferred Qualifications
- Fluency in French, Spanish, German, Italian, or Dutch (experience)
- Experience with CRM platforms like Salesforce or Zendesk (experience)
- Completion of customer experience or UX design coursework/certifications (e.g., Google UX Design Certificate) (experience)
Responsibilities
- Collect and analyze customer feedback data from digital channels to generate monthly insight reports
- Develop and refine customer journey maps to optimize touchpoints in Honeywell's support ecosystem
- Provide first-level support for customer inquiries via chat and email, escalating complex issues as needed
- Partner with UX designers to test and iterate on website and app interfaces for improved usability
- Track customer satisfaction metrics (NPS, CSAT) and propose targeted improvement initiatives
- Assist in training customer service teams on new tools and best practices
- Contribute to global customer experience projects, including multilingual content localization
Benefits
- general: Competitive hourly stipend for interns
- general: Comprehensive health and wellness benefits package
- general: 401(k) with company matching (eligible interns)
- general: Professional development opportunities and mentorship
- general: Hybrid work flexibility with modern office facilities
- general: Employee assistance programs and tuition reimbursement
Tags & Categories
Intern - Customer Experience Specialist - (12-month contract)- French/Spanish/German/Italian/Dutch is a plus
Honeywell
Intern - Customer Experience Specialist - (12-month contract)- French/Spanish/German/Italian/Dutch is a plus
Job Description
Intern - Customer Experience Specialist (12-month contract)
Location: International (Hybrid Workplace)
Overview
Honeywell is a Fortune 100 company that delivers industry-changing technology solutions to our world’s most critical challenges in aerospace, buildings, performance materials, safety, and productivity. We are seeking a motivated Intern - Customer Experience Specialist for a 12-month contract to join our dynamic Customer Experience team. In this hybrid role based internationally, you will contribute to enhancing customer satisfaction across Honeywell's global portfolio by analyzing feedback, optimizing digital interactions, and supporting multilingual customer engagements. French, Spanish, German, Italian, or Dutch proficiency is a plus, enabling you to serve diverse European markets. As an intern, you will gain hands-on experience in a collaborative environment, working alongside experienced professionals to drive innovation in customer-centric solutions.
Key Responsibilities
- Analyze customer feedback from multiple channels (email, chat, surveys) to identify trends and pain points, delivering actionable insights to improve service delivery.
- Assist in designing and testing user journeys for Honeywell's customer portals and mobile apps, ensuring seamless digital experiences.
- Support multilingual customer interactions by drafting responses and troubleshooting issues in English and preferred languages (French/Spanish/German/Italian/Dutch).
- Collaborate with cross-functional teams, including product managers and IT, to implement customer experience enhancements and track their impact via KPIs.
- Conduct voice-of-customer sessions and competitive benchmarking to recommend process improvements.
- Maintain and update customer experience dashboards using tools like Tableau or Power BI for real-time reporting.
What Makes This Role Exciting
This internship offers unparalleled exposure to Honeywell's global operations, where you'll work on cutting-edge projects impacting millions of customers. Gain practical skills in customer analytics, UX design, and CRM systems while contributing to sustainable innovations in aerospace and building technologies. Enjoy hybrid flexibility, mentorship from industry leaders, and networking opportunities in a diverse, inclusive culture. Join us to launch your career in customer experience at a company shaping the future!
Locations
- 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, , Bucuresti, B, RO 020339
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer service and experience principlesintermediate
- Data analysis and visualization (Excel, Google Analytics)intermediate
- CRM software familiarity (Salesforce, HubSpot)intermediate
- UX/UI design basics (Figma, Adobe XD)intermediate
- Multilingual communication (English required; others a plus)intermediate
- Problem-solving and critical thinkingintermediate
- Time management in hybrid/remote environmentsintermediate
- Strong attention to detailintermediate
- Team collaboration across culturesintermediate
- Basic project managementintermediate
Required Qualifications
- Current enrollment in a Bachelor's or Master's degree program in Business Administration, Marketing, Communications, Information Technology, or a related field (experience)
- Demonstrated interest in customer service or experience management through coursework, projects, or prior internships (experience)
- Proficiency in Microsoft Office Suite (Excel, PowerPoint) and basic data analysis tools (experience)
- Excellent written and verbal communication skills in English (experience)
- Ability to work independently and in hybrid team settings across international time zones (experience)
- Legal authorization to work in the assigned international location for the 12-month contract (experience)
Preferred Qualifications
- Fluency in French, Spanish, German, Italian, or Dutch (experience)
- Experience with CRM platforms like Salesforce or Zendesk (experience)
- Completion of customer experience or UX design coursework/certifications (e.g., Google UX Design Certificate) (experience)
Responsibilities
- Collect and analyze customer feedback data from digital channels to generate monthly insight reports
- Develop and refine customer journey maps to optimize touchpoints in Honeywell's support ecosystem
- Provide first-level support for customer inquiries via chat and email, escalating complex issues as needed
- Partner with UX designers to test and iterate on website and app interfaces for improved usability
- Track customer satisfaction metrics (NPS, CSAT) and propose targeted improvement initiatives
- Assist in training customer service teams on new tools and best practices
- Contribute to global customer experience projects, including multilingual content localization
Benefits
- general: Competitive hourly stipend for interns
- general: Comprehensive health and wellness benefits package
- general: 401(k) with company matching (eligible interns)
- general: Professional development opportunities and mentorship
- general: Hybrid work flexibility with modern office facilities
- general: Employee assistance programs and tuition reimbursement
Tags & Categories