Intern - Customer Experience Specialist - (12-month contract)- French/Spanish/German/Italian/Dutch is a plus
Honeywell
Intern - Customer Experience Specialist - (12-month contract)- French/Spanish/German/Italian/Dutch is a plus
Job Description
Intern - Customer Experience Specialist (12-Month Contract)
Location: International (Hybrid Workplace)
Overview
Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world’s toughest challenges in energy transition, sustainability, and safety. As an Intern - Customer Experience Specialist on a 12-month contract, you will join our dynamic Customer Experience team to support the delivery of exceptional service to our global clientele. This hybrid role offers the flexibility to work from home and our international offices, providing hands-on experience in a fast-paced, innovative environment. Fluency in French, Spanish, German, Italian, or Dutch is a plus, enabling you to engage with diverse customer segments across Europe and beyond.
Key Responsibilities
- Assist in analyzing customer feedback data from multiple channels to identify trends and improvement opportunities in Honeywell's service delivery.
- Support the creation and execution of customer journey mapping initiatives to enhance satisfaction and loyalty.
- Collaborate with cross-functional teams, including sales, product, and support, to resolve escalated customer issues efficiently.
- Contribute to the development of multilingual customer communication materials and training resources.
- Monitor key performance indicators (KPIs) such as Net Promoter Score (NPS) and customer satisfaction metrics, generating reports for leadership review.
- Participate in customer outreach programs, including surveys and follow-up calls, to gather insights and drive continuous improvement.
- Shadow senior specialists on CRM system optimizations and process automation projects.
What Makes This Role Exciting
This internship offers unparalleled exposure to Honeywell's global operations, where you'll work on real-world projects impacting millions of customers. Gain mentorship from industry leaders, build a professional network across continents, and develop skills in customer-centric innovation. With hybrid flexibility and international scope, you'll experience cutting-edge tools like AI-driven analytics and CRM platforms while contributing to sustainable solutions. Perfect for students or recent graduates eager to launch a career in customer experience within a tech-forward Fortune 100 company.
Locations
- 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, , Bucuresti, B, RO 020339
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong analytical skills for interpreting customer dataintermediate
- Excellent interpersonal and communication skillsintermediate
- Proficiency in CRM software (Salesforce, Zendesk)intermediate
- Data visualization tools (Excel, Tableau)intermediate
- Multilingual capabilities (English required; additional languages a plus)intermediate
- Problem-solving and critical thinkingintermediate
- Adaptability in a fast-paced, hybrid work settingintermediate
- Attention to detail and customer empathyintermediate
- Time management and organizational skillsintermediate
Required Qualifications
- Current enrollment in or recent completion of a Bachelor's degree in Business Administration, Marketing, Communications, or a related field (experience)
- Demonstrated interest in customer service or experience management through coursework, projects, or part-time roles (experience)
- Proficiency in Microsoft Office Suite (Excel, PowerPoint) for data analysis and reporting (experience)
- Excellent written and verbal communication skills in English (experience)
- Ability to work independently in a hybrid environment with strong time management (experience)
- Basic understanding of CRM systems (e.g., Salesforce, Zendesk) (experience)
Preferred Qualifications
- Fluency in French, Spanish, German, Italian, or Dutch (experience)
- Prior internship or volunteer experience in customer support or hospitality (experience)
- Completion of relevant certifications such as Google Analytics or HubSpot Customer Service (experience)
Responsibilities
- Analyze customer interaction data from emails, calls, and digital platforms to identify pain points and recommend actionable solutions
- Develop and maintain customer profiles in CRM systems to personalize engagement strategies
- Facilitate multilingual customer communications and support ticket resolutions for international markets
- Conduct customer satisfaction surveys and compile insights into executive summaries
- Collaborate with product teams to relay customer feedback for service enhancements
- Assist in training new team members on customer experience best practices
- Track and report on KPIs using tools like Tableau or Power BI to measure program effectiveness
Benefits
- general: Competitive hourly stipend for interns
- general: Comprehensive health and wellness benefits
- general: 401(k) matching and financial wellness programs
- general: Professional development opportunities and mentorship
- general: Hybrid work flexibility with modern office facilities
- general: Paid time off and holiday allowances
Tags & Categories
Intern - Customer Experience Specialist - (12-month contract)- French/Spanish/German/Italian/Dutch is a plus
Honeywell
Intern - Customer Experience Specialist - (12-month contract)- French/Spanish/German/Italian/Dutch is a plus
Job Description
Intern - Customer Experience Specialist (12-Month Contract)
Location: International (Hybrid Workplace)
Overview
Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world’s toughest challenges in energy transition, sustainability, and safety. As an Intern - Customer Experience Specialist on a 12-month contract, you will join our dynamic Customer Experience team to support the delivery of exceptional service to our global clientele. This hybrid role offers the flexibility to work from home and our international offices, providing hands-on experience in a fast-paced, innovative environment. Fluency in French, Spanish, German, Italian, or Dutch is a plus, enabling you to engage with diverse customer segments across Europe and beyond.
Key Responsibilities
- Assist in analyzing customer feedback data from multiple channels to identify trends and improvement opportunities in Honeywell's service delivery.
- Support the creation and execution of customer journey mapping initiatives to enhance satisfaction and loyalty.
- Collaborate with cross-functional teams, including sales, product, and support, to resolve escalated customer issues efficiently.
- Contribute to the development of multilingual customer communication materials and training resources.
- Monitor key performance indicators (KPIs) such as Net Promoter Score (NPS) and customer satisfaction metrics, generating reports for leadership review.
- Participate in customer outreach programs, including surveys and follow-up calls, to gather insights and drive continuous improvement.
- Shadow senior specialists on CRM system optimizations and process automation projects.
What Makes This Role Exciting
This internship offers unparalleled exposure to Honeywell's global operations, where you'll work on real-world projects impacting millions of customers. Gain mentorship from industry leaders, build a professional network across continents, and develop skills in customer-centric innovation. With hybrid flexibility and international scope, you'll experience cutting-edge tools like AI-driven analytics and CRM platforms while contributing to sustainable solutions. Perfect for students or recent graduates eager to launch a career in customer experience within a tech-forward Fortune 100 company.
Locations
- 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, , Bucuresti, B, RO 020339
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong analytical skills for interpreting customer dataintermediate
- Excellent interpersonal and communication skillsintermediate
- Proficiency in CRM software (Salesforce, Zendesk)intermediate
- Data visualization tools (Excel, Tableau)intermediate
- Multilingual capabilities (English required; additional languages a plus)intermediate
- Problem-solving and critical thinkingintermediate
- Adaptability in a fast-paced, hybrid work settingintermediate
- Attention to detail and customer empathyintermediate
- Time management and organizational skillsintermediate
Required Qualifications
- Current enrollment in or recent completion of a Bachelor's degree in Business Administration, Marketing, Communications, or a related field (experience)
- Demonstrated interest in customer service or experience management through coursework, projects, or part-time roles (experience)
- Proficiency in Microsoft Office Suite (Excel, PowerPoint) for data analysis and reporting (experience)
- Excellent written and verbal communication skills in English (experience)
- Ability to work independently in a hybrid environment with strong time management (experience)
- Basic understanding of CRM systems (e.g., Salesforce, Zendesk) (experience)
Preferred Qualifications
- Fluency in French, Spanish, German, Italian, or Dutch (experience)
- Prior internship or volunteer experience in customer support or hospitality (experience)
- Completion of relevant certifications such as Google Analytics or HubSpot Customer Service (experience)
Responsibilities
- Analyze customer interaction data from emails, calls, and digital platforms to identify pain points and recommend actionable solutions
- Develop and maintain customer profiles in CRM systems to personalize engagement strategies
- Facilitate multilingual customer communications and support ticket resolutions for international markets
- Conduct customer satisfaction surveys and compile insights into executive summaries
- Collaborate with product teams to relay customer feedback for service enhancements
- Assist in training new team members on customer experience best practices
- Track and report on KPIs using tools like Tableau or Power BI to measure program effectiveness
Benefits
- general: Competitive hourly stipend for interns
- general: Comprehensive health and wellness benefits
- general: 401(k) matching and financial wellness programs
- general: Professional development opportunities and mentorship
- general: Hybrid work flexibility with modern office facilities
- general: Paid time off and holiday allowances
Tags & Categories