Intern - Customer Experience Specialist - German is a plus (12-month contract)
Honeywell
Intern - Customer Experience Specialist - German is a plus (12-month contract)
Job Description
Intern - Customer Experience Specialist - German is a plus (12-month contract)
Overview
Honeywell is a Fortune 100 company that delivers industry-changing technology solutions to our customers around the globe. We are seeking a motivated Intern - Customer Experience Specialist for a 12-month contract position. This hybrid role, based in our international locations (primarily Europe with flexibility), offers a unique opportunity to contribute to Honeywell's customer-centric initiatives in aerospace, building technologies, performance materials, and safety solutions. As an intern, you will work closely with cross-functional teams to enhance customer satisfaction, streamline digital experiences, and drive loyalty in a dynamic, global environment. German language skills are a plus, given our strong presence in German-speaking markets.
Key Responsibilities
- Assist in analyzing customer feedback data from surveys, support tickets, and digital interactions to identify pain points and improvement opportunities.
- Support the design and testing of user journeys for Honeywell's customer portals and mobile apps, ensuring intuitive and seamless experiences.
- Collaborate with product managers and engineering teams to prioritize customer-driven feature enhancements.
- Conduct user research sessions, including interviews and usability testing, to gather insights on customer needs across industries.
- Monitor key customer experience metrics (e.g., NPS, CSAT, resolution time) and prepare reports for leadership review.
- Contribute to multilingual content updates for customer-facing materials, leveraging German skills where applicable.
- Participate in agile ceremonies to support the rollout of customer experience improvements.
What Makes This Role Exciting
Join a high-impact internship where you'll gain hands-on experience in customer experience strategy at a world-leading innovator. Work on real projects that influence global customers, collaborate with diverse teams in a hybrid setup, and develop skills in data analytics, UX design, and stakeholder management. Benefit from mentorship by Honeywell experts, exposure to cutting-edge technologies like AI-driven personalization, and networking opportunities across our international offices. This role is perfect for students or recent graduates passionate about turning customer insights into business growth, with potential for future full-time opportunities at Honeywell.
Locations
- 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, , Bucuresti, B, RO 020339
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer experience (CX) principles and methodologiesintermediate
- User Experience (UX) design basics (e.g., wireframing with Figma or Adobe XD)intermediate
- Data analysis and visualization (Excel, Google Analytics)intermediate
- Strong analytical and problem-solving skillsintermediate
- Excellent interpersonal and communication skillsintermediate
- Proficiency in English; German highly desirableintermediate
- Familiarity with CRM systems (e.g., Salesforce)intermediate
- Adaptability in a fast-paced, hybrid work environmentintermediate
- Attention to detail and customer empathyintermediate
Required Qualifications
- Current enrollment in or recent completion of a Bachelor's degree in Business Administration, Marketing, Communications, Human-Computer Interaction, or a related field (experience)
- Demonstrated interest in customer experience, UX/UI, or digital services through coursework, projects, or extracurricular activities (experience)
- Proficiency in Microsoft Office Suite (Excel, PowerPoint) and basic data analysis tools (experience)
- Excellent written and verbal communication skills in English (experience)
- Ability to work in a hybrid environment with occasional travel to international sites (experience)
- Legal authorization to work in the relevant country for the 12-month contract (experience)
Preferred Qualifications
- Fluency in German (spoken and written) (experience)
- Experience with customer experience platforms like Salesforce, Qualtrics, or Medallia (experience)
- Prior internship or volunteer work in customer support or market research (experience)
Responsibilities
- Analyze customer feedback from multiple channels to identify trends and recommend actionable improvements
- Design and prototype user interface enhancements for Honeywell's customer self-service portals
- Conduct A/B testing on digital touchpoints to optimize user engagement and satisfaction
- Collaborate with global teams to localize customer experience content for key markets
- Track and report on customer experience KPIs using tools like Tableau or Google Analytics
- Support the implementation of voice-of-customer programs to drive product roadmap decisions
- Assist in training customer support teams on new experience protocols and tools
Benefits
- general: Competitive hourly stipend for interns
- general: Comprehensive health and wellness benefits
- general: 401(k) or equivalent retirement plan matching
- general: Professional development and mentorship programs
- general: Hybrid work flexibility with modern office facilities
- general: Paid time off and holiday allowances
Tags & Categories
Intern - Customer Experience Specialist - German is a plus (12-month contract)
Honeywell
Intern - Customer Experience Specialist - German is a plus (12-month contract)
Job Description
Intern - Customer Experience Specialist - German is a plus (12-month contract)
Overview
Honeywell is a Fortune 100 company that delivers industry-changing technology solutions to our customers around the globe. We are seeking a motivated Intern - Customer Experience Specialist for a 12-month contract position. This hybrid role, based in our international locations (primarily Europe with flexibility), offers a unique opportunity to contribute to Honeywell's customer-centric initiatives in aerospace, building technologies, performance materials, and safety solutions. As an intern, you will work closely with cross-functional teams to enhance customer satisfaction, streamline digital experiences, and drive loyalty in a dynamic, global environment. German language skills are a plus, given our strong presence in German-speaking markets.
Key Responsibilities
- Assist in analyzing customer feedback data from surveys, support tickets, and digital interactions to identify pain points and improvement opportunities.
- Support the design and testing of user journeys for Honeywell's customer portals and mobile apps, ensuring intuitive and seamless experiences.
- Collaborate with product managers and engineering teams to prioritize customer-driven feature enhancements.
- Conduct user research sessions, including interviews and usability testing, to gather insights on customer needs across industries.
- Monitor key customer experience metrics (e.g., NPS, CSAT, resolution time) and prepare reports for leadership review.
- Contribute to multilingual content updates for customer-facing materials, leveraging German skills where applicable.
- Participate in agile ceremonies to support the rollout of customer experience improvements.
What Makes This Role Exciting
Join a high-impact internship where you'll gain hands-on experience in customer experience strategy at a world-leading innovator. Work on real projects that influence global customers, collaborate with diverse teams in a hybrid setup, and develop skills in data analytics, UX design, and stakeholder management. Benefit from mentorship by Honeywell experts, exposure to cutting-edge technologies like AI-driven personalization, and networking opportunities across our international offices. This role is perfect for students or recent graduates passionate about turning customer insights into business growth, with potential for future full-time opportunities at Honeywell.
Locations
- 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, , Bucuresti, B, RO 020339
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer experience (CX) principles and methodologiesintermediate
- User Experience (UX) design basics (e.g., wireframing with Figma or Adobe XD)intermediate
- Data analysis and visualization (Excel, Google Analytics)intermediate
- Strong analytical and problem-solving skillsintermediate
- Excellent interpersonal and communication skillsintermediate
- Proficiency in English; German highly desirableintermediate
- Familiarity with CRM systems (e.g., Salesforce)intermediate
- Adaptability in a fast-paced, hybrid work environmentintermediate
- Attention to detail and customer empathyintermediate
Required Qualifications
- Current enrollment in or recent completion of a Bachelor's degree in Business Administration, Marketing, Communications, Human-Computer Interaction, or a related field (experience)
- Demonstrated interest in customer experience, UX/UI, or digital services through coursework, projects, or extracurricular activities (experience)
- Proficiency in Microsoft Office Suite (Excel, PowerPoint) and basic data analysis tools (experience)
- Excellent written and verbal communication skills in English (experience)
- Ability to work in a hybrid environment with occasional travel to international sites (experience)
- Legal authorization to work in the relevant country for the 12-month contract (experience)
Preferred Qualifications
- Fluency in German (spoken and written) (experience)
- Experience with customer experience platforms like Salesforce, Qualtrics, or Medallia (experience)
- Prior internship or volunteer work in customer support or market research (experience)
Responsibilities
- Analyze customer feedback from multiple channels to identify trends and recommend actionable improvements
- Design and prototype user interface enhancements for Honeywell's customer self-service portals
- Conduct A/B testing on digital touchpoints to optimize user engagement and satisfaction
- Collaborate with global teams to localize customer experience content for key markets
- Track and report on customer experience KPIs using tools like Tableau or Google Analytics
- Support the implementation of voice-of-customer programs to drive product roadmap decisions
- Assist in training customer support teams on new experience protocols and tools
Benefits
- general: Competitive hourly stipend for interns
- general: Comprehensive health and wellness benefits
- general: 401(k) or equivalent retirement plan matching
- general: Professional development and mentorship programs
- general: Hybrid work flexibility with modern office facilities
- general: Paid time off and holiday allowances
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