Intern - Customer Experience Specialist with Dutch
Honeywell
Intern - Customer Experience Specialist with Dutch
Job Description
Intern - Customer Experience Specialist with Dutch
Overview
Honeywell is a Fortune 100 company that delivers industry-changing technologies to solve the world's toughest challenges. We are seeking a motivated Intern - Customer Experience Specialist with Dutch to join our dynamic Customer Experience team. This hybrid role, based in an international location, offers a unique opportunity for students or recent graduates to gain hands-on experience in enhancing customer satisfaction within a global technology leader. As an intern, you will support multilingual customer interactions, focusing on Dutch-speaking markets, while contributing to innovative solutions that drive loyalty and operational excellence. Work alongside industry experts in a collaborative environment that blends remote flexibility with in-office collaboration.
Key Responsibilities
- Assist in managing customer inquiries and support tickets in Dutch, ensuring timely and accurate resolutions to maintain high satisfaction levels.
- Analyze customer feedback data from Dutch-speaking regions to identify trends and recommend process improvements.
- Collaborate with cross-functional teams to develop and localize customer experience content, including FAQs, guides, and digital resources in Dutch.
- Support the execution of customer engagement campaigns, tracking metrics such as Net Promoter Score (NPS) and response times.
- Participate in testing and optimizing digital self-service tools, like chatbots and portals, for seamless Dutch-language interactions.
- Document best practices and contribute to knowledge base updates to enhance team efficiency.
- Shadow senior specialists on advanced customer journey mapping and personalization strategies.
What Makes This Role Exciting
This internship provides exposure to Honeywell's cutting-edge technologies in aerospace, building technologies, and performance materials, while honing your customer-centric skills in a multilingual context. You'll gain real-world experience in a hybrid model that supports work-life balance, network with global professionals, and contribute to meaningful projects that impact millions of customers. With mentorship from experienced leaders, this role is a launchpad for a career in customer experience at a world-class organization. Join us to innovate, learn, and grow!
Locations
- Zelazna 4, , Katowice, SLASKI, PL 40-085
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Native or advanced Dutch language proficiency (speaking, writing, reading)intermediate
- Fluent English communication skillsintermediate
- Familiarity with CRM platforms (e.g., Salesforce, ServiceNow)intermediate
- Analytical skills for data interpretation and reportingintermediate
- Customer empathy and problem-solving mindsetintermediate
- Proficiency in Microsoft Office Suite (Excel, PowerPoint)intermediate
- Adaptability in a fast-paced, hybrid work environmentintermediate
- Basic knowledge of digital tools like Google Workspace or Slackintermediate
- Attention to detail and time managementintermediate
Required Qualifications
- Current enrollment in a Bachelor's degree program in Business Administration, Communications, Marketing, or a related field (experience)
- Proficiency in Dutch (native or C1 level) and fluent English communication skills (experience)
- Basic understanding of customer service principles and CRM systems (experience)
- Strong academic record with a minimum GPA of 3.0 (or equivalent) (experience)
- Availability for a 6-12 month internship commitment (experience)
- Legal eligibility to work in an international location (EU preferred) (experience)
Preferred Qualifications
- Prior internship or volunteer experience in customer support or hospitality (experience)
- Familiarity with customer experience tools like Salesforce or Zendesk (experience)
- Additional language skills (e.g., French, German) (experience)
Responsibilities
- Handle inbound customer queries via phone, email, and chat in Dutch, achieving 95% first-contact resolution rate
- Gather and analyze customer feedback using tools like SurveyMonkey to inform service enhancements
- Develop and translate customer-facing materials into Dutch, ensuring cultural relevance and accuracy
- Monitor and report on key performance indicators (KPIs) such as CSAT and ticket volume for Dutch markets
- Collaborate with product teams to relay customer insights for feature improvements
- Assist in training junior team members on Dutch-specific protocols and best practices
- Participate in agile sprints to iterate on customer experience workflows
Benefits
- general: Competitive hourly stipend for interns
- general: Comprehensive health and wellness benefits
- general: 401(k) matching and employee stock purchase plan
- general: Professional development through Honeywell University training
- general: Flexible hybrid work arrangement with work-life balance support
- general: Mentorship program and networking opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Intern - Customer Experience Specialist with Dutch @ Honeywell.
Related Books and Jobs
Intern - Customer Experience Specialist with Dutch
Honeywell
Intern - Customer Experience Specialist with Dutch
Job Description
Intern - Customer Experience Specialist with Dutch
Overview
Honeywell is a Fortune 100 company that delivers industry-changing technologies to solve the world's toughest challenges. We are seeking a motivated Intern - Customer Experience Specialist with Dutch to join our dynamic Customer Experience team. This hybrid role, based in an international location, offers a unique opportunity for students or recent graduates to gain hands-on experience in enhancing customer satisfaction within a global technology leader. As an intern, you will support multilingual customer interactions, focusing on Dutch-speaking markets, while contributing to innovative solutions that drive loyalty and operational excellence. Work alongside industry experts in a collaborative environment that blends remote flexibility with in-office collaboration.
Key Responsibilities
- Assist in managing customer inquiries and support tickets in Dutch, ensuring timely and accurate resolutions to maintain high satisfaction levels.
- Analyze customer feedback data from Dutch-speaking regions to identify trends and recommend process improvements.
- Collaborate with cross-functional teams to develop and localize customer experience content, including FAQs, guides, and digital resources in Dutch.
- Support the execution of customer engagement campaigns, tracking metrics such as Net Promoter Score (NPS) and response times.
- Participate in testing and optimizing digital self-service tools, like chatbots and portals, for seamless Dutch-language interactions.
- Document best practices and contribute to knowledge base updates to enhance team efficiency.
- Shadow senior specialists on advanced customer journey mapping and personalization strategies.
What Makes This Role Exciting
This internship provides exposure to Honeywell's cutting-edge technologies in aerospace, building technologies, and performance materials, while honing your customer-centric skills in a multilingual context. You'll gain real-world experience in a hybrid model that supports work-life balance, network with global professionals, and contribute to meaningful projects that impact millions of customers. With mentorship from experienced leaders, this role is a launchpad for a career in customer experience at a world-class organization. Join us to innovate, learn, and grow!
Locations
- Zelazna 4, , Katowice, SLASKI, PL 40-085
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Native or advanced Dutch language proficiency (speaking, writing, reading)intermediate
- Fluent English communication skillsintermediate
- Familiarity with CRM platforms (e.g., Salesforce, ServiceNow)intermediate
- Analytical skills for data interpretation and reportingintermediate
- Customer empathy and problem-solving mindsetintermediate
- Proficiency in Microsoft Office Suite (Excel, PowerPoint)intermediate
- Adaptability in a fast-paced, hybrid work environmentintermediate
- Basic knowledge of digital tools like Google Workspace or Slackintermediate
- Attention to detail and time managementintermediate
Required Qualifications
- Current enrollment in a Bachelor's degree program in Business Administration, Communications, Marketing, or a related field (experience)
- Proficiency in Dutch (native or C1 level) and fluent English communication skills (experience)
- Basic understanding of customer service principles and CRM systems (experience)
- Strong academic record with a minimum GPA of 3.0 (or equivalent) (experience)
- Availability for a 6-12 month internship commitment (experience)
- Legal eligibility to work in an international location (EU preferred) (experience)
Preferred Qualifications
- Prior internship or volunteer experience in customer support or hospitality (experience)
- Familiarity with customer experience tools like Salesforce or Zendesk (experience)
- Additional language skills (e.g., French, German) (experience)
Responsibilities
- Handle inbound customer queries via phone, email, and chat in Dutch, achieving 95% first-contact resolution rate
- Gather and analyze customer feedback using tools like SurveyMonkey to inform service enhancements
- Develop and translate customer-facing materials into Dutch, ensuring cultural relevance and accuracy
- Monitor and report on key performance indicators (KPIs) such as CSAT and ticket volume for Dutch markets
- Collaborate with product teams to relay customer insights for feature improvements
- Assist in training junior team members on Dutch-specific protocols and best practices
- Participate in agile sprints to iterate on customer experience workflows
Benefits
- general: Competitive hourly stipend for interns
- general: Comprehensive health and wellness benefits
- general: 401(k) matching and employee stock purchase plan
- general: Professional development through Honeywell University training
- general: Flexible hybrid work arrangement with work-life balance support
- general: Mentorship program and networking opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Intern - Customer Experience Specialist with Dutch @ Honeywell.
Related Books and Jobs