Intern - Customer Experience Specialist with English
Honeywell
Intern - Customer Experience Specialist with English
Job Description
Intern - Customer Experience Specialist with English
Location: Katowice, Poland | Workplace: Hybrid (3 days in office + 2 days remote)
Overview
Join Honeywell's dynamic Customer Service team as an Intern - Customer Experience Specialist with English. In this vital role, you will support the achievement of performance standards and business objectives while enhancing customer satisfaction. Reporting directly to the Customer Experience Supervisor, you will work from our state-of-the-art office in Katowice on a hybrid schedule (3 days in-office, 2 days from home). Your contributions will directly impact the overall customer experience by assisting in fulfilling requests, resolving issues, and driving a high customer satisfaction index. As part of Honeywell, a Fortune 100 global leader in innovative solutions, you'll gain hands-on experience in a collaborative environment focused on excellence and customer-centricity.
Key Responsibilities
- Assist in processing and fulfilling customer requests via email, phone, and digital channels to ensure timely resolutions.
- Support the team in monitoring and maintaining key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues efficiently.
- Contribute to data entry, reporting, and analysis using CRM tools to track customer interactions and identify improvement opportunities.
- Participate in quality assurance reviews of customer communications to uphold Honeywell's service standards.
- Help develop and update customer-facing resources, such as FAQs and knowledge base articles, to enhance self-service options.
What Makes This Role Exciting
This internship offers unparalleled exposure to Honeywell's world-class customer service operations in a hybrid model that balances collaboration and flexibility. You'll work with cutting-edge tools, gain mentorship from experienced supervisors, and contribute to real business impact by elevating customer experiences for Honeywell's global clientele. Ideal for students or recent graduates passionate about customer service, this role provides professional growth, networking opportunities, and a pathway to future career advancement within a leading innovator shaping industries worldwide. Join us to build skills, make a difference, and launch your career with Honeywell!
Summary
As an Intern -Customer Experience Specialist here at Honeywell, you will be a vital member of the Customer Service team, where you will assist in ensuring performance standards are met and maintained to achieve business objectives and enhance customer satisfaction. You will report directly to our Customer Experience Supervisor, and you’ll work out of our Katowice location on a Hybrid work schedule. In this role, you will impact on the overall customer experience by supporting the team in fulfilling customer requests and resolving issues, contributing to a high customer satisfaction index. This is hybrid work 3+2! (3 days from office & 2 days from home).
Locations
- Zelazna 4, , Katowice, SLASKI, PL 40-085
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent English communication skills (verbal and written)intermediate
- Customer service orientation with empathy and problem-solving mindsetintermediate
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)intermediate
- Basic knowledge of CRM software (e.g., Salesforce, ServiceNow)intermediate
- Strong attention to detail and organizational skillsintermediate
- Ability to multitask in a fast-paced environmentintermediate
- Analytical thinking for data entry and basic reportingintermediate
- Team collaboration and adaptabilityintermediate
- Time management to meet deadlines and SLAsintermediate
- Digital literacy for handling online customer portalsintermediate
Required Qualifications
- Current enrollment in or recent completion of a Bachelor's degree in Business Administration, Communications, Marketing, or a related field (experience)
- Proficiency in English (written and spoken) at B2/C1 level or higher (experience)
- Basic understanding of customer service principles and CRM systems (experience)
- Availability for hybrid work schedule (3 days in office in Katowice + 2 days remote) (experience)
- Strong academic record with GPA equivalent of 3.0/4.0 or higher (experience)
- Legal right to work in Poland (experience)
Preferred Qualifications
- Prior internship or part-time experience in customer service or call center environments (experience)
- Additional language skills (e.g., Polish, German, or French) (experience)
- Familiarity with customer experience metrics and tools like Salesforce or Zendesk (experience)
Responsibilities
- Respond to customer inquiries via multiple channels, ensuring accurate and empathetic communication to resolve issues promptly
- Log and track customer interactions in CRM systems to maintain accurate records and support reporting
- Analyze customer feedback and trends to assist in identifying areas for process improvement
- Support the team in achieving SLAs for response times and first-contact resolution rates
- Collaborate with product and technical teams to escalate and follow up on complex customer issues
- Participate in team meetings and training sessions to stay updated on Honeywell products and services
- Contribute to ad-hoc projects aimed at enhancing the overall customer satisfaction index
Benefits
- general: Competitive hourly stipend for interns
- general: Comprehensive professional development and mentorship programs
- general: Hybrid work model promoting work-life balance
- general: Access to Honeywell's global employee assistance program
- general: Networking opportunities within a Fortune 100 company
- general: Potential for full-time conversion based on performance
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Answer 10 quick questions to check your fit for Intern - Customer Experience Specialist with English @ Honeywell.
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Intern - Customer Experience Specialist with English
Honeywell
Intern - Customer Experience Specialist with English
Job Description
Intern - Customer Experience Specialist with English
Location: Katowice, Poland | Workplace: Hybrid (3 days in office + 2 days remote)
Overview
Join Honeywell's dynamic Customer Service team as an Intern - Customer Experience Specialist with English. In this vital role, you will support the achievement of performance standards and business objectives while enhancing customer satisfaction. Reporting directly to the Customer Experience Supervisor, you will work from our state-of-the-art office in Katowice on a hybrid schedule (3 days in-office, 2 days from home). Your contributions will directly impact the overall customer experience by assisting in fulfilling requests, resolving issues, and driving a high customer satisfaction index. As part of Honeywell, a Fortune 100 global leader in innovative solutions, you'll gain hands-on experience in a collaborative environment focused on excellence and customer-centricity.
Key Responsibilities
- Assist in processing and fulfilling customer requests via email, phone, and digital channels to ensure timely resolutions.
- Support the team in monitoring and maintaining key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues efficiently.
- Contribute to data entry, reporting, and analysis using CRM tools to track customer interactions and identify improvement opportunities.
- Participate in quality assurance reviews of customer communications to uphold Honeywell's service standards.
- Help develop and update customer-facing resources, such as FAQs and knowledge base articles, to enhance self-service options.
What Makes This Role Exciting
This internship offers unparalleled exposure to Honeywell's world-class customer service operations in a hybrid model that balances collaboration and flexibility. You'll work with cutting-edge tools, gain mentorship from experienced supervisors, and contribute to real business impact by elevating customer experiences for Honeywell's global clientele. Ideal for students or recent graduates passionate about customer service, this role provides professional growth, networking opportunities, and a pathway to future career advancement within a leading innovator shaping industries worldwide. Join us to build skills, make a difference, and launch your career with Honeywell!
Summary
As an Intern -Customer Experience Specialist here at Honeywell, you will be a vital member of the Customer Service team, where you will assist in ensuring performance standards are met and maintained to achieve business objectives and enhance customer satisfaction. You will report directly to our Customer Experience Supervisor, and you’ll work out of our Katowice location on a Hybrid work schedule. In this role, you will impact on the overall customer experience by supporting the team in fulfilling customer requests and resolving issues, contributing to a high customer satisfaction index. This is hybrid work 3+2! (3 days from office & 2 days from home).
Locations
- Zelazna 4, , Katowice, SLASKI, PL 40-085
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent English communication skills (verbal and written)intermediate
- Customer service orientation with empathy and problem-solving mindsetintermediate
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)intermediate
- Basic knowledge of CRM software (e.g., Salesforce, ServiceNow)intermediate
- Strong attention to detail and organizational skillsintermediate
- Ability to multitask in a fast-paced environmentintermediate
- Analytical thinking for data entry and basic reportingintermediate
- Team collaboration and adaptabilityintermediate
- Time management to meet deadlines and SLAsintermediate
- Digital literacy for handling online customer portalsintermediate
Required Qualifications
- Current enrollment in or recent completion of a Bachelor's degree in Business Administration, Communications, Marketing, or a related field (experience)
- Proficiency in English (written and spoken) at B2/C1 level or higher (experience)
- Basic understanding of customer service principles and CRM systems (experience)
- Availability for hybrid work schedule (3 days in office in Katowice + 2 days remote) (experience)
- Strong academic record with GPA equivalent of 3.0/4.0 or higher (experience)
- Legal right to work in Poland (experience)
Preferred Qualifications
- Prior internship or part-time experience in customer service or call center environments (experience)
- Additional language skills (e.g., Polish, German, or French) (experience)
- Familiarity with customer experience metrics and tools like Salesforce or Zendesk (experience)
Responsibilities
- Respond to customer inquiries via multiple channels, ensuring accurate and empathetic communication to resolve issues promptly
- Log and track customer interactions in CRM systems to maintain accurate records and support reporting
- Analyze customer feedback and trends to assist in identifying areas for process improvement
- Support the team in achieving SLAs for response times and first-contact resolution rates
- Collaborate with product and technical teams to escalate and follow up on complex customer issues
- Participate in team meetings and training sessions to stay updated on Honeywell products and services
- Contribute to ad-hoc projects aimed at enhancing the overall customer satisfaction index
Benefits
- general: Competitive hourly stipend for interns
- general: Comprehensive professional development and mentorship programs
- general: Hybrid work model promoting work-life balance
- general: Access to Honeywell's global employee assistance program
- general: Networking opportunities within a Fortune 100 company
- general: Potential for full-time conversion based on performance
Tags & Categories
Answer 10 quick questions to check your fit for Intern - Customer Experience Specialist with English @ Honeywell.
Related Books and Jobs