Intern - Customer Experience Specialist with English
Honeywell
Intern - Customer Experience Specialist with English
Job Description
Intern - Customer Experience Specialist with English
Location: International | Workplace: Hybrid
Overview
As an Intern Customer Experience Specialist at Honeywell, you will join our dynamic Customer Service team, playing a key role in upholding performance standards to drive business objectives and elevate customer satisfaction. This paid internship is part of Honeywell's esteemed University Relations program, tailored for students and recent graduates eager to kickstart their careers. Gain hands-on experience, receive personalized mentorship from industry leaders, and explore growth opportunities within a Fortune 100 company renowned for innovation in aerospace, building technologies, performance materials, and safety solutions. Work in a hybrid environment that balances collaboration with flexibility, contributing to real-world projects that impact global customers.
Key Responsibilities
- Assist in monitoring and analyzing customer interactions across digital channels to ensure adherence to service level agreements (SLAs).
- Support the resolution of customer inquiries via phone, email, and chat, utilizing Honeywell's CRM systems like Salesforce.
- Collaborate with cross-functional teams to identify trends and recommend process improvements for enhanced customer experience.
- Contribute to the creation of customer-facing content, such as FAQs and knowledge base articles, in fluent English.
- Participate in data reporting and dashboard maintenance using tools like Tableau to track KPIs and performance metrics.
- Shadow senior specialists on escalations and quality assurance reviews to build expertise in customer service best practices.
- Engage in team meetings to provide insights from customer feedback, helping shape strategic initiatives.
What Makes This Role Exciting
Be part of a global leader where your contributions directly influence customer loyalty and business success. Enjoy mentorship from seasoned professionals, exposure to cutting-edge technologies, and networking opportunities across Honeywell's international operations. This internship offers a pathway to full-time roles, professional development workshops, and the chance to work on innovative projects in a supportive, inclusive culture. Develop essential skills in customer-centric service while experiencing Honeywell's commitment to sustainability and technological advancement. Join us to launch your career with purpose and impact!
Summary
As an Intern Customer Experience Specialist here at Honeywell, you will be a vital member of the Customer Service team, where you will assist in ensuring performance standards are met and maintained to achieve business objectives and enhance customer satisfaction. This paid Internship is a part of our University Relations program, designed to help students and recent graduates launch their careers with hands-on experience, mentorship, and opportunities for growth within Honeywell.
Locations
- Zelazna 4, , Katowice, SLASKI, PL 40-085
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent English communication skills (verbal and written)intermediate
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)intermediate
- Familiarity with CRM systems (e.g., Salesforce, Zendesk)intermediate
- Analytical mindset with attention to detailintermediate
- Strong problem-solving and empathy-driven customer focusintermediate
- Ability to multitask in a fast-paced environmentintermediate
- Team collaboration and adaptabilityintermediate
- Basic data visualization skills (e.g., Tableau or Power BI)intermediate
- Time management and organizational abilitiesintermediate
Required Qualifications
- Current enrollment in or recent graduation from a Bachelor's degree program in Business Administration, Communications, Marketing, or a related field (experience)
- Proficiency in English (written and spoken) at a professional level (experience)
- Basic understanding of customer service principles and CRM software (experience)
- Strong academic record (GPA 3.0 or equivalent) (experience)
- Availability for a 6-12 month full-time internship commitment (experience)
- Legal authorization to work in the assigned international location (experience)
Preferred Qualifications
- Prior internship or part-time experience in customer service or support (experience)
- Familiarity with additional languages beyond English (experience)
- Coursework or certification in data analytics or customer experience management (e.g., CCXP foundation) (experience)
Responsibilities
- Monitor customer service queues and respond to inquiries within defined SLAs to maintain high satisfaction levels
- Analyze customer feedback data using Excel and visualization tools to identify pain points and opportunities
- Assist in developing and updating self-service resources, including chatbots and web content, for multilingual support
- Collaborate with product and sales teams to relay customer insights and support issue resolution
- Conduct quality audits on team interactions and contribute to continuous improvement initiatives
- Support training sessions for new hires by documenting best practices and processes
- Track and report on key metrics such as CSAT, NPS, and resolution times during weekly reviews
Benefits
- general: Competitive paid internship stipend
- general: Comprehensive health and wellness benefits
- general: 401(k) matching and employee stock purchase plan
- general: Professional development and mentorship programs
- general: Flexible hybrid work arrangements
- general: Access to Honeywell University learning platform
Tags & Categories
Answer 10 quick questions to check your fit for Intern - Customer Experience Specialist with English @ Honeywell.
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Intern - Customer Experience Specialist with English
Honeywell
Intern - Customer Experience Specialist with English
Job Description
Intern - Customer Experience Specialist with English
Location: International | Workplace: Hybrid
Overview
As an Intern Customer Experience Specialist at Honeywell, you will join our dynamic Customer Service team, playing a key role in upholding performance standards to drive business objectives and elevate customer satisfaction. This paid internship is part of Honeywell's esteemed University Relations program, tailored for students and recent graduates eager to kickstart their careers. Gain hands-on experience, receive personalized mentorship from industry leaders, and explore growth opportunities within a Fortune 100 company renowned for innovation in aerospace, building technologies, performance materials, and safety solutions. Work in a hybrid environment that balances collaboration with flexibility, contributing to real-world projects that impact global customers.
Key Responsibilities
- Assist in monitoring and analyzing customer interactions across digital channels to ensure adherence to service level agreements (SLAs).
- Support the resolution of customer inquiries via phone, email, and chat, utilizing Honeywell's CRM systems like Salesforce.
- Collaborate with cross-functional teams to identify trends and recommend process improvements for enhanced customer experience.
- Contribute to the creation of customer-facing content, such as FAQs and knowledge base articles, in fluent English.
- Participate in data reporting and dashboard maintenance using tools like Tableau to track KPIs and performance metrics.
- Shadow senior specialists on escalations and quality assurance reviews to build expertise in customer service best practices.
- Engage in team meetings to provide insights from customer feedback, helping shape strategic initiatives.
What Makes This Role Exciting
Be part of a global leader where your contributions directly influence customer loyalty and business success. Enjoy mentorship from seasoned professionals, exposure to cutting-edge technologies, and networking opportunities across Honeywell's international operations. This internship offers a pathway to full-time roles, professional development workshops, and the chance to work on innovative projects in a supportive, inclusive culture. Develop essential skills in customer-centric service while experiencing Honeywell's commitment to sustainability and technological advancement. Join us to launch your career with purpose and impact!
Summary
As an Intern Customer Experience Specialist here at Honeywell, you will be a vital member of the Customer Service team, where you will assist in ensuring performance standards are met and maintained to achieve business objectives and enhance customer satisfaction. This paid Internship is a part of our University Relations program, designed to help students and recent graduates launch their careers with hands-on experience, mentorship, and opportunities for growth within Honeywell.
Locations
- Zelazna 4, , Katowice, SLASKI, PL 40-085
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent English communication skills (verbal and written)intermediate
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)intermediate
- Familiarity with CRM systems (e.g., Salesforce, Zendesk)intermediate
- Analytical mindset with attention to detailintermediate
- Strong problem-solving and empathy-driven customer focusintermediate
- Ability to multitask in a fast-paced environmentintermediate
- Team collaboration and adaptabilityintermediate
- Basic data visualization skills (e.g., Tableau or Power BI)intermediate
- Time management and organizational abilitiesintermediate
Required Qualifications
- Current enrollment in or recent graduation from a Bachelor's degree program in Business Administration, Communications, Marketing, or a related field (experience)
- Proficiency in English (written and spoken) at a professional level (experience)
- Basic understanding of customer service principles and CRM software (experience)
- Strong academic record (GPA 3.0 or equivalent) (experience)
- Availability for a 6-12 month full-time internship commitment (experience)
- Legal authorization to work in the assigned international location (experience)
Preferred Qualifications
- Prior internship or part-time experience in customer service or support (experience)
- Familiarity with additional languages beyond English (experience)
- Coursework or certification in data analytics or customer experience management (e.g., CCXP foundation) (experience)
Responsibilities
- Monitor customer service queues and respond to inquiries within defined SLAs to maintain high satisfaction levels
- Analyze customer feedback data using Excel and visualization tools to identify pain points and opportunities
- Assist in developing and updating self-service resources, including chatbots and web content, for multilingual support
- Collaborate with product and sales teams to relay customer insights and support issue resolution
- Conduct quality audits on team interactions and contribute to continuous improvement initiatives
- Support training sessions for new hires by documenting best practices and processes
- Track and report on key metrics such as CSAT, NPS, and resolution times during weekly reviews
Benefits
- general: Competitive paid internship stipend
- general: Comprehensive health and wellness benefits
- general: 401(k) matching and employee stock purchase plan
- general: Professional development and mentorship programs
- general: Flexible hybrid work arrangements
- general: Access to Honeywell University learning platform
Tags & Categories
Answer 10 quick questions to check your fit for Intern - Customer Experience Specialist with English @ Honeywell.
Related Books and Jobs