Intern - Customer Experience Specialist with German
Honeywell
Intern - Customer Experience Specialist with German
Job Description
Intern - Customer Experience Specialist with German
Honeywell, a Fortune 100 company and global leader in innovative solutions for aerospace, building technologies, performance materials, and safety & productivity, is seeking a motivated Intern - Customer Experience Specialist with German to join our dynamic team. This hybrid role, based in an international location, offers a unique opportunity to contribute to world-class customer experiences while gaining hands-on experience in a cutting-edge multinational environment.
Overview
As an Intern, you will support Honeywell's Customer Experience team in delivering exceptional service to German-speaking clients across Europe. You'll assist in enhancing customer interactions through data-driven insights, process optimization, and multilingual support. This 6-12 month internship provides exposure to Honeywell's innovative technologies and collaborative culture, ideal for students or recent graduates passionate about customer-centric innovation in a tech-driven industry.
Key Responsibilities
- Assist in managing customer inquiries and support tickets in German, ensuring timely resolutions and high satisfaction rates.
- Analyze customer feedback data using tools like Salesforce and Tableau to identify trends and improvement opportunities.
- Collaborate with cross-functional teams to develop and refine customer journey maps for German-speaking markets.
- Support the creation of multilingual content, including FAQs, guides, and email campaigns tailored to European customers.
- Participate in testing and optimizing digital self-service platforms to enhance user experience.
- Track key performance metrics (e.g., CSAT, NPS) and contribute to monthly reporting for stakeholders.
- Shadow senior specialists in handling escalations and implementing process improvements.
What Makes This Role Exciting
Join a team at the forefront of Honeywell's digital transformation, where your contributions directly impact global customers. Gain mentorship from industry experts, work on real projects with measurable outcomes, and build a network across Honeywell's international offices. Enjoy hybrid flexibility, professional development workshops, and the chance to experience Honeywell's culture of innovation and inclusion. Perfect for launching your career in customer experience within a prestigious Fortune 100 company!
Locations
- Zelazna 4, , Katowice, SLASKI, PL 40-085
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Fluent German and English communication (written and verbal)intermediate
- Proficiency in Microsoft Office Suite (Excel, PowerPoint)intermediate
- Basic knowledge of CRM platforms (e.g., Salesforce, ServiceNow)intermediate
- Analytical skills for data interpretation and reportingintermediate
- Excellent problem-solving and customer empathyintermediate
- Strong organizational and time-management abilitiesintermediate
- Adaptability in a fast-paced, hybrid work environmentintermediate
- Attention to detail and cultural sensitivity for international clientsintermediate
- Team collaboration and interpersonal skillsintermediate
Required Qualifications
- Current enrollment in a Bachelor's degree program in Business Administration, Communications, Marketing, or a related field (experience)
- Proficiency in German (C1 level or higher) and fluency in English (experience)
- Basic understanding of customer service principles and CRM systems (experience)
- Strong academic record (GPA 3.0 or equivalent) (experience)
- Availability for a 6-12 month full-time internship (experience)
- Legal eligibility to work in an international location (EU preferred) (experience)
Preferred Qualifications
- Prior internship or volunteer experience in customer support or sales (experience)
- Familiarity with customer experience tools like Salesforce or Zendesk (experience)
- Additional language skills (e.g., French or Spanish) (experience)
Responsibilities
- Respond to and resolve customer inquiries via email, chat, and phone in German, achieving 95% first-contact resolution
- Gather and analyze customer feedback using surveys and analytics tools to recommend actionable improvements
- Develop and update knowledge base articles and self-service resources in German
- Collaborate with product and marketing teams to ensure customer needs are integrated into service offerings
- Monitor and report on customer satisfaction metrics, identifying trends for process enhancements
- Assist in training new team members on German market-specific protocols
- Participate in customer experience projects, such as chatbot optimization and journey mapping
Benefits
- general: Competitive hourly stipend for interns
- general: Comprehensive health and wellness benefits
- general: 401(k) matching and employee stock purchase plan
- general: Professional development and mentorship programs
- general: Hybrid work flexibility with modern office facilities
- general: Paid time off, holiday pay, and wellness reimbursement
Tags & Categories
Answer 10 quick questions to check your fit for Intern - Customer Experience Specialist with German @ Honeywell.
Related Books and Jobs
Intern - Customer Experience Specialist with German
Honeywell
Intern - Customer Experience Specialist with German
Job Description
Intern - Customer Experience Specialist with German
Honeywell, a Fortune 100 company and global leader in innovative solutions for aerospace, building technologies, performance materials, and safety & productivity, is seeking a motivated Intern - Customer Experience Specialist with German to join our dynamic team. This hybrid role, based in an international location, offers a unique opportunity to contribute to world-class customer experiences while gaining hands-on experience in a cutting-edge multinational environment.
Overview
As an Intern, you will support Honeywell's Customer Experience team in delivering exceptional service to German-speaking clients across Europe. You'll assist in enhancing customer interactions through data-driven insights, process optimization, and multilingual support. This 6-12 month internship provides exposure to Honeywell's innovative technologies and collaborative culture, ideal for students or recent graduates passionate about customer-centric innovation in a tech-driven industry.
Key Responsibilities
- Assist in managing customer inquiries and support tickets in German, ensuring timely resolutions and high satisfaction rates.
- Analyze customer feedback data using tools like Salesforce and Tableau to identify trends and improvement opportunities.
- Collaborate with cross-functional teams to develop and refine customer journey maps for German-speaking markets.
- Support the creation of multilingual content, including FAQs, guides, and email campaigns tailored to European customers.
- Participate in testing and optimizing digital self-service platforms to enhance user experience.
- Track key performance metrics (e.g., CSAT, NPS) and contribute to monthly reporting for stakeholders.
- Shadow senior specialists in handling escalations and implementing process improvements.
What Makes This Role Exciting
Join a team at the forefront of Honeywell's digital transformation, where your contributions directly impact global customers. Gain mentorship from industry experts, work on real projects with measurable outcomes, and build a network across Honeywell's international offices. Enjoy hybrid flexibility, professional development workshops, and the chance to experience Honeywell's culture of innovation and inclusion. Perfect for launching your career in customer experience within a prestigious Fortune 100 company!
Locations
- Zelazna 4, , Katowice, SLASKI, PL 40-085
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Fluent German and English communication (written and verbal)intermediate
- Proficiency in Microsoft Office Suite (Excel, PowerPoint)intermediate
- Basic knowledge of CRM platforms (e.g., Salesforce, ServiceNow)intermediate
- Analytical skills for data interpretation and reportingintermediate
- Excellent problem-solving and customer empathyintermediate
- Strong organizational and time-management abilitiesintermediate
- Adaptability in a fast-paced, hybrid work environmentintermediate
- Attention to detail and cultural sensitivity for international clientsintermediate
- Team collaboration and interpersonal skillsintermediate
Required Qualifications
- Current enrollment in a Bachelor's degree program in Business Administration, Communications, Marketing, or a related field (experience)
- Proficiency in German (C1 level or higher) and fluency in English (experience)
- Basic understanding of customer service principles and CRM systems (experience)
- Strong academic record (GPA 3.0 or equivalent) (experience)
- Availability for a 6-12 month full-time internship (experience)
- Legal eligibility to work in an international location (EU preferred) (experience)
Preferred Qualifications
- Prior internship or volunteer experience in customer support or sales (experience)
- Familiarity with customer experience tools like Salesforce or Zendesk (experience)
- Additional language skills (e.g., French or Spanish) (experience)
Responsibilities
- Respond to and resolve customer inquiries via email, chat, and phone in German, achieving 95% first-contact resolution
- Gather and analyze customer feedback using surveys and analytics tools to recommend actionable improvements
- Develop and update knowledge base articles and self-service resources in German
- Collaborate with product and marketing teams to ensure customer needs are integrated into service offerings
- Monitor and report on customer satisfaction metrics, identifying trends for process enhancements
- Assist in training new team members on German market-specific protocols
- Participate in customer experience projects, such as chatbot optimization and journey mapping
Benefits
- general: Competitive hourly stipend for interns
- general: Comprehensive health and wellness benefits
- general: 401(k) matching and employee stock purchase plan
- general: Professional development and mentorship programs
- general: Hybrid work flexibility with modern office facilities
- general: Paid time off, holiday pay, and wellness reimbursement
Tags & Categories
Answer 10 quick questions to check your fit for Intern - Customer Experience Specialist with German @ Honeywell.
Related Books and Jobs