Intern Customer Experience Training Specialist (12-month contract)
Honeywell
Intern Customer Experience Training Specialist (12-month contract)
Job Description
Intern Customer Experience Training Specialist (12-month Contract)
Location: International (Hybrid Workplace)
Overview
Honeywell is a Fortune 100 company that powers the future of safe and sustainable flight, clean air, and secure homes and buildings. As an Intern Customer Experience Training Specialist on a 12-month contract, you will play a pivotal role in enhancing customer interactions across our global operations. Reporting to the Customer Experience Training Manager, you will support the design, development, and delivery of innovative training programs that empower our teams to deliver exceptional service. This hybrid role offers flexibility to work from home and our international offices, providing exposure to Honeywell's cutting-edge technologies in aerospace, building technologies, and performance materials.
Key Responsibilities
- Collaborate with customer experience teams to identify training needs and gaps in current programs.
- Develop engaging e-learning modules, interactive simulations, and multimedia content using tools like Articulate Storyline and Adobe Captivate.
- Conduct needs assessments and pilot training sessions to ensure content relevance and effectiveness.
- Analyze training metrics using LMS platforms to measure impact on customer satisfaction scores (CSAT/NPS).
- Support localization of training materials for international audiences, ensuring cultural and linguistic accuracy.
- Partner with subject matter experts to update training content aligned with Honeywell's product innovations.
What Makes This Role Exciting
Join a dynamic team at the forefront of customer experience transformation in a global leader like Honeywell. Gain hands-on experience in instructional design within a high-tech environment, contribute to real-world impact on millions of customers, and build a network across international teams. This internship offers mentorship from industry experts, exposure to advanced CX technologies, and opportunities for professional growth through Honeywell's renowned development programs. Perfect for students or recent graduates passionate about blending education, technology, and customer-centric innovation in a hybrid, collaborative setting.
Locations
- 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, , Bucuresti, B, RO 020339
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Instructional design principles and adult learning theoriesintermediate
- Proficiency in e-learning tools (Articulate Storyline, Adobe Captivate, or similar)intermediate
- Experience with LMS platforms (e.g., Cornerstone, Moodle)intermediate
- Strong analytical skills for metrics and feedback analysisintermediate
- Excellent communication and presentation skillsintermediate
- Customer experience frameworks (e.g., journey mapping, NPS)intermediate
- Project management and time managementintermediate
- Adaptability to hybrid work and international collaborationintermediate
- Attention to detail and creative problem-solvingintermediate
- Basic graphic design skills (e.g., Canva, PowerPoint advanced)intermediate
Required Qualifications
- Current enrollment in or recent completion of a Bachelor's degree in Education, Instructional Design, Business Administration, Communications, or a related field (experience)
- Demonstrated interest or coursework in customer experience, training development, or e-learning (experience)
- Proficiency in Microsoft Office Suite and familiarity with learning management systems (LMS) (experience)
- Excellent written and verbal communication skills in English; additional languages a plus (experience)
- Ability to work independently in a hybrid environment with strong organizational skills (experience)
- Legal authorization to work in the assigned international location for the contract duration (experience)
Preferred Qualifications
- Experience with e-learning authoring tools (e.g., Articulate Rise, Captivate) (experience)
- Prior internship or volunteer experience in training, customer service, or education (experience)
- Certification in instructional design or customer experience (e.g., ATD, CXPA) (experience)
Responsibilities
- Design and develop customer experience training modules, including e-learning courses, videos, and interactive workshops tailored to Honeywell's global workforce
- Conduct training needs analysis through surveys, interviews, and data review to identify skill gaps
- Facilitate virtual and in-person training sessions for customer-facing teams, measuring engagement and knowledge retention
- Collaborate with cross-functional teams (e.g., product, sales, support) to align training with business objectives and product updates
- Track and report on training effectiveness using KPIs like completion rates, quiz scores, and post-training CSAT
- Maintain and update training content library in the LMS, ensuring compliance with Honeywell standards
- Support international rollout by adapting materials for diverse regions and cultures
Benefits
- general: Competitive hourly rate for internship with performance bonuses
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) with company match and employee stock purchase plan
- general: Professional development stipend and access to Honeywell University
- general: Hybrid work flexibility and wellness programs
- general: Paid time off, holiday pay, and employee assistance program
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Answer 10 quick questions to check your fit for Intern Customer Experience Training Specialist (12-month contract) @ Honeywell.
Related Books and Jobs
Intern Customer Experience Training Specialist (12-month contract)
Honeywell
Intern Customer Experience Training Specialist (12-month contract)
Job Description
Intern Customer Experience Training Specialist (12-month Contract)
Location: International (Hybrid Workplace)
Overview
Honeywell is a Fortune 100 company that powers the future of safe and sustainable flight, clean air, and secure homes and buildings. As an Intern Customer Experience Training Specialist on a 12-month contract, you will play a pivotal role in enhancing customer interactions across our global operations. Reporting to the Customer Experience Training Manager, you will support the design, development, and delivery of innovative training programs that empower our teams to deliver exceptional service. This hybrid role offers flexibility to work from home and our international offices, providing exposure to Honeywell's cutting-edge technologies in aerospace, building technologies, and performance materials.
Key Responsibilities
- Collaborate with customer experience teams to identify training needs and gaps in current programs.
- Develop engaging e-learning modules, interactive simulations, and multimedia content using tools like Articulate Storyline and Adobe Captivate.
- Conduct needs assessments and pilot training sessions to ensure content relevance and effectiveness.
- Analyze training metrics using LMS platforms to measure impact on customer satisfaction scores (CSAT/NPS).
- Support localization of training materials for international audiences, ensuring cultural and linguistic accuracy.
- Partner with subject matter experts to update training content aligned with Honeywell's product innovations.
What Makes This Role Exciting
Join a dynamic team at the forefront of customer experience transformation in a global leader like Honeywell. Gain hands-on experience in instructional design within a high-tech environment, contribute to real-world impact on millions of customers, and build a network across international teams. This internship offers mentorship from industry experts, exposure to advanced CX technologies, and opportunities for professional growth through Honeywell's renowned development programs. Perfect for students or recent graduates passionate about blending education, technology, and customer-centric innovation in a hybrid, collaborative setting.
Locations
- 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, , Bucuresti, B, RO 020339
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Instructional design principles and adult learning theoriesintermediate
- Proficiency in e-learning tools (Articulate Storyline, Adobe Captivate, or similar)intermediate
- Experience with LMS platforms (e.g., Cornerstone, Moodle)intermediate
- Strong analytical skills for metrics and feedback analysisintermediate
- Excellent communication and presentation skillsintermediate
- Customer experience frameworks (e.g., journey mapping, NPS)intermediate
- Project management and time managementintermediate
- Adaptability to hybrid work and international collaborationintermediate
- Attention to detail and creative problem-solvingintermediate
- Basic graphic design skills (e.g., Canva, PowerPoint advanced)intermediate
Required Qualifications
- Current enrollment in or recent completion of a Bachelor's degree in Education, Instructional Design, Business Administration, Communications, or a related field (experience)
- Demonstrated interest or coursework in customer experience, training development, or e-learning (experience)
- Proficiency in Microsoft Office Suite and familiarity with learning management systems (LMS) (experience)
- Excellent written and verbal communication skills in English; additional languages a plus (experience)
- Ability to work independently in a hybrid environment with strong organizational skills (experience)
- Legal authorization to work in the assigned international location for the contract duration (experience)
Preferred Qualifications
- Experience with e-learning authoring tools (e.g., Articulate Rise, Captivate) (experience)
- Prior internship or volunteer experience in training, customer service, or education (experience)
- Certification in instructional design or customer experience (e.g., ATD, CXPA) (experience)
Responsibilities
- Design and develop customer experience training modules, including e-learning courses, videos, and interactive workshops tailored to Honeywell's global workforce
- Conduct training needs analysis through surveys, interviews, and data review to identify skill gaps
- Facilitate virtual and in-person training sessions for customer-facing teams, measuring engagement and knowledge retention
- Collaborate with cross-functional teams (e.g., product, sales, support) to align training with business objectives and product updates
- Track and report on training effectiveness using KPIs like completion rates, quiz scores, and post-training CSAT
- Maintain and update training content library in the LMS, ensuring compliance with Honeywell standards
- Support international rollout by adapting materials for diverse regions and cultures
Benefits
- general: Competitive hourly rate for internship with performance bonuses
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) with company match and employee stock purchase plan
- general: Professional development stipend and access to Honeywell University
- general: Hybrid work flexibility and wellness programs
- general: Paid time off, holiday pay, and employee assistance program
Tags & Categories
Answer 10 quick questions to check your fit for Intern Customer Experience Training Specialist (12-month contract) @ Honeywell.
Related Books and Jobs