Intern - Customer Support Management
Honeywell
Intern - Customer Support Management
Job Description
Intern - Customer Support Management
Overview
Join Honeywell's University Relations Internship Program as an Intern - Customer Support Management and kickstart your career in a dynamic, global technology leader. This paid hybrid internship, based in an international location, offers hands-on experience in customer support operations within Honeywell's Aerospace, Building Technologies, Performance Materials, and Safety & Productivity Solutions segments. You'll work on real-world projects alongside seasoned professionals, gaining mentorship and contributing fresh ideas to enhance customer satisfaction and operational efficiency. Ideal for students and recent graduates passionate about customer-centric solutions in a Fortune 100 company.
Key Responsibilities
- Assist in monitoring and analyzing customer support tickets using CRM tools like Salesforce to identify trends and resolution bottlenecks.
- Collaborate with cross-functional teams to develop and implement process improvements for faster response times and higher first-contact resolution rates.
- Support the creation of customer-facing documentation, FAQs, and knowledge base articles to empower self-service support.
- Participate in customer feedback analysis through surveys and NPS metrics, recommending actionable insights for service enhancements.
- Shadow support engineers on Tier 2 escalations for Honeywell products, learning troubleshooting techniques for hardware, software, and IoT solutions.
- Contribute to reporting dashboards using tools like Tableau, tracking KPIs such as customer satisfaction scores and ticket volume.
- Engage in team meetings to propose innovative ideas for digital support channels, including chatbots and AI-driven assistance.
What Makes This Role Exciting
This internship isn't just a resume builder—it's a launchpad. Work on cutting-edge projects impacting millions of customers worldwide, receive personalized mentorship from industry experts, and network across Honeywell's global teams. Enjoy hybrid flexibility, professional development workshops, and potential pathways to full-time roles. Bring your innovative mindset to a company driving the future of aviation, smart buildings, and sustainable technologies. Gain practical skills in customer support management while contributing to Honeywell's commitment to operational excellence and customer loyalty.
Summary
As an Intern - Customer Support Management here at Honeywell, you will gain hands-on experience, work on real projects, and collaborate with experienced professionals. Your fresh perspectives and innovative ideas will support our ongoing projects and initiatives. This paid Internship is a part of our University Relations program, designed to help students and recent graduates launch their careers with hands-on experience, mentorship, and opportunities for growth within Honeywell.
Locations
- V Parku 2325/16, budova 8, 2.&3.p., , Praha, AA, CZ 14800
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) for reporting and analysisintermediate
- Basic knowledge of CRM systems (e.g., Salesforce, Zendesk)intermediate
- Strong problem-solving and analytical skillsintermediate
- Excellent customer service orientation and empathyintermediate
- Effective communication and active listening skillsintermediate
- Ability to multitask in a fast-paced environmentintermediate
- Familiarity with data visualization tools (e.g., Tableau, Google Analytics)intermediate
- Technical aptitude for troubleshooting software/hardware issuesintermediate
- Team collaboration and adaptabilityintermediate
- Time management and organizational skillsintermediate
Required Qualifications
- Current enrollment in or recent graduation from a Bachelor's degree program in Business Administration, Supply Chain Management, Information Technology, Engineering, or a related field (experience)
- Strong academic record (minimum GPA 3.0/4.0 or equivalent) (experience)
- Demonstrated interest in customer service, support operations, or CRM systems through coursework, projects, or extracurricular activities (experience)
- Excellent written and verbal communication skills in English; proficiency in additional languages is a plus for international roles (experience)
- Availability for full-time hybrid work during the 10-12 week internship period (experience)
- Legal authorization to work in the international location (visa sponsorship not available for internships) (experience)
Preferred Qualifications
- Prior internship or co-op experience in customer support, technical support, or call center operations (experience)
- Familiarity with CRM platforms such as Salesforce, Zendesk, or ServiceNow (experience)
- Basic knowledge of data analytics tools like Excel, Tableau, or Power BI (experience)
Responsibilities
- Monitor and triage incoming customer inquiries via email, phone, chat, and web portals to ensure timely responses within SLA guidelines
- Analyze support metrics and customer feedback to identify recurring issues and propose data-driven solutions
- Develop and update self-service resources, including troubleshooting guides and video tutorials for Honeywell products
- Collaborate with product, engineering, and sales teams to escalate and resolve complex customer issues
- Assist in training new support agents and creating standardized response templates
- Conduct root cause analysis on escalated tickets and contribute to continuous improvement initiatives
- Support global customer support campaigns, such as product launches or service outages
Benefits
- general: Competitive hourly pay for the duration of the internship
- general: Comprehensive health, dental, and vision insurance options
- general: 401(k) retirement savings plan with company matching
- general: Professional development through mentorship, workshops, and certifications
- general: Hybrid work model with flexible scheduling
- general: Employee assistance programs and wellness initiatives
Tags & Categories
Answer 10 quick questions to check your fit for Intern - Customer Support Management @ Honeywell.
Related Books and Jobs
Intern - Customer Support Management
Honeywell
Intern - Customer Support Management
Job Description
Intern - Customer Support Management
Overview
Join Honeywell's University Relations Internship Program as an Intern - Customer Support Management and kickstart your career in a dynamic, global technology leader. This paid hybrid internship, based in an international location, offers hands-on experience in customer support operations within Honeywell's Aerospace, Building Technologies, Performance Materials, and Safety & Productivity Solutions segments. You'll work on real-world projects alongside seasoned professionals, gaining mentorship and contributing fresh ideas to enhance customer satisfaction and operational efficiency. Ideal for students and recent graduates passionate about customer-centric solutions in a Fortune 100 company.
Key Responsibilities
- Assist in monitoring and analyzing customer support tickets using CRM tools like Salesforce to identify trends and resolution bottlenecks.
- Collaborate with cross-functional teams to develop and implement process improvements for faster response times and higher first-contact resolution rates.
- Support the creation of customer-facing documentation, FAQs, and knowledge base articles to empower self-service support.
- Participate in customer feedback analysis through surveys and NPS metrics, recommending actionable insights for service enhancements.
- Shadow support engineers on Tier 2 escalations for Honeywell products, learning troubleshooting techniques for hardware, software, and IoT solutions.
- Contribute to reporting dashboards using tools like Tableau, tracking KPIs such as customer satisfaction scores and ticket volume.
- Engage in team meetings to propose innovative ideas for digital support channels, including chatbots and AI-driven assistance.
What Makes This Role Exciting
This internship isn't just a resume builder—it's a launchpad. Work on cutting-edge projects impacting millions of customers worldwide, receive personalized mentorship from industry experts, and network across Honeywell's global teams. Enjoy hybrid flexibility, professional development workshops, and potential pathways to full-time roles. Bring your innovative mindset to a company driving the future of aviation, smart buildings, and sustainable technologies. Gain practical skills in customer support management while contributing to Honeywell's commitment to operational excellence and customer loyalty.
Summary
As an Intern - Customer Support Management here at Honeywell, you will gain hands-on experience, work on real projects, and collaborate with experienced professionals. Your fresh perspectives and innovative ideas will support our ongoing projects and initiatives. This paid Internship is a part of our University Relations program, designed to help students and recent graduates launch their careers with hands-on experience, mentorship, and opportunities for growth within Honeywell.
Locations
- V Parku 2325/16, budova 8, 2.&3.p., , Praha, AA, CZ 14800
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) for reporting and analysisintermediate
- Basic knowledge of CRM systems (e.g., Salesforce, Zendesk)intermediate
- Strong problem-solving and analytical skillsintermediate
- Excellent customer service orientation and empathyintermediate
- Effective communication and active listening skillsintermediate
- Ability to multitask in a fast-paced environmentintermediate
- Familiarity with data visualization tools (e.g., Tableau, Google Analytics)intermediate
- Technical aptitude for troubleshooting software/hardware issuesintermediate
- Team collaboration and adaptabilityintermediate
- Time management and organizational skillsintermediate
Required Qualifications
- Current enrollment in or recent graduation from a Bachelor's degree program in Business Administration, Supply Chain Management, Information Technology, Engineering, or a related field (experience)
- Strong academic record (minimum GPA 3.0/4.0 or equivalent) (experience)
- Demonstrated interest in customer service, support operations, or CRM systems through coursework, projects, or extracurricular activities (experience)
- Excellent written and verbal communication skills in English; proficiency in additional languages is a plus for international roles (experience)
- Availability for full-time hybrid work during the 10-12 week internship period (experience)
- Legal authorization to work in the international location (visa sponsorship not available for internships) (experience)
Preferred Qualifications
- Prior internship or co-op experience in customer support, technical support, or call center operations (experience)
- Familiarity with CRM platforms such as Salesforce, Zendesk, or ServiceNow (experience)
- Basic knowledge of data analytics tools like Excel, Tableau, or Power BI (experience)
Responsibilities
- Monitor and triage incoming customer inquiries via email, phone, chat, and web portals to ensure timely responses within SLA guidelines
- Analyze support metrics and customer feedback to identify recurring issues and propose data-driven solutions
- Develop and update self-service resources, including troubleshooting guides and video tutorials for Honeywell products
- Collaborate with product, engineering, and sales teams to escalate and resolve complex customer issues
- Assist in training new support agents and creating standardized response templates
- Conduct root cause analysis on escalated tickets and contribute to continuous improvement initiatives
- Support global customer support campaigns, such as product launches or service outages
Benefits
- general: Competitive hourly pay for the duration of the internship
- general: Comprehensive health, dental, and vision insurance options
- general: 401(k) retirement savings plan with company matching
- general: Professional development through mentorship, workshops, and certifications
- general: Hybrid work model with flexible scheduling
- general: Employee assistance programs and wellness initiatives
Tags & Categories
Answer 10 quick questions to check your fit for Intern - Customer Support Management @ Honeywell.
Related Books and Jobs