Intern - Tech Support Specialist - (12-month contract) with French (BMS)
Honeywell
Intern - Tech Support Specialist - (12-month contract) with French (BMS)
Job Description
Intern - Tech Support Specialist - (12-month contract) with French (BMS)
Overview
Honeywell is a Fortune 100 company that delivers industry-leading solutions in building technologies, aerospace, and performance materials. We are seeking a motivated Intern - Tech Support Specialist for a 12-month contract role within our Building Management Systems (BMS) team. This hybrid position, based in an international location, offers the perfect opportunity for a tech-savvy student or recent graduate to gain hands-on experience supporting advanced BMS solutions. Fluency in French is essential to serve our global francophone customers. Join us to contribute to sustainable, efficient building environments while developing your career in a world-class organization.
Key Responsibilities
- Provide technical support for Honeywell's Niagara-based BMS platforms, troubleshooting issues related to HVAC, lighting, and energy management systems.
- Respond to customer inquiries via phone, email, and chat in English and French, ensuring 95%+ first-contact resolution rates.
- Assist in diagnosing and resolving software/hardware faults using remote diagnostic tools and Honeywell's proprietary support platforms.
- Document support cases in the CRM system, escalating complex issues to senior engineers while tracking resolutions.
- Collaborate with cross-functional teams to update knowledge bases, FAQs, and training materials for BMS products.
- Participate in beta testing of new BMS features, providing feedback to enhance product reliability and user experience.
- Monitor system performance metrics and generate reports on support trends to drive continuous improvement.
What Makes This Role Exciting
This internship immerses you in cutting-edge Building Management Systems technology, where you'll support real-world applications in smart buildings worldwide. Gain exposure to Honeywell's global support operations, work hybrid from state-of-the-art facilities, and network with industry experts. With French language skills, you'll engage directly with diverse international clients, building a strong foundation for a career in tech support or building automation. Enjoy mentorship, professional development, and the chance to impact energy-efficient solutions that shape sustainable futures—all while earning competitive compensation in a collaborative, innovative environment.
Locations
- 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, , Bucuresti, B, RO 020339
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in French and English communicationintermediate
- Knowledge of BMS protocols (BACnet, Modbus, LONWorks)intermediate
- Experience with remote desktop tools (e.g., TeamViewer, Bomgar)intermediate
- Familiarity with Windows OS, networking basics, and SQL databasesintermediate
- Customer service and active listening skillsintermediate
- Analytical thinking and technical troubleshootingintermediate
- Proficiency in Microsoft Office Suite and CRM tools (e.g., Salesforce)intermediate
- Adaptability to hybrid work environment and shifting prioritiesintermediate
- Attention to detail in documentation and reportingintermediate
Required Qualifications
- Current enrollment in or recent completion of a Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related technical field (experience)
- Fluency in French (B2 level or higher) and proficiency in English, both written and spoken (experience)
- Basic understanding of building management systems (BMS), IoT, or SCADA systems (experience)
- Availability for a full-time 12-month contract in a hybrid work model (experience)
- Strong problem-solving skills with a customer-centric mindset (experience)
- Eligibility to work internationally (visa sponsorship not available) (experience)
Preferred Qualifications
- Familiarity with Niagara Framework or Tridium platforms (experience)
- Prior internship or coursework in technical support or helpdesk operations (experience)
- Basic certifications such as CompTIA A+, ITIL Foundation, or Niagara 4 Technical Certification (experience)
Responsibilities
- Deliver first-line technical support for BMS products, resolving 80% of issues independently through remote access and diagnostics
- Handle inbound support tickets from francophone customers, prioritizing based on severity and SLA requirements
- Perform root cause analysis on recurring BMS issues and recommend preventive measures to engineering teams
- Update and maintain support documentation, including troubleshooting guides in English and French
- Assist in training new support interns and contribute to team knowledge-sharing sessions
- Monitor and report on key performance indicators (KPIs) such as MTTR (Mean Time to Resolution) and customer satisfaction scores
- Collaborate with field service teams to support on-site BMS installations and upgrades remotely
Benefits
- general: Competitive hourly salary for internship duration
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) with company matching
- general: Professional development stipend and mentorship program
- general: Hybrid work flexibility with modern facilities
- general: Paid time off, wellness programs, and employee discounts
Tags & Categories
Intern - Tech Support Specialist - (12-month contract) with French (BMS)
Honeywell
Intern - Tech Support Specialist - (12-month contract) with French (BMS)
Job Description
Intern - Tech Support Specialist - (12-month contract) with French (BMS)
Overview
Honeywell is a Fortune 100 company that delivers industry-leading solutions in building technologies, aerospace, and performance materials. We are seeking a motivated Intern - Tech Support Specialist for a 12-month contract role within our Building Management Systems (BMS) team. This hybrid position, based in an international location, offers the perfect opportunity for a tech-savvy student or recent graduate to gain hands-on experience supporting advanced BMS solutions. Fluency in French is essential to serve our global francophone customers. Join us to contribute to sustainable, efficient building environments while developing your career in a world-class organization.
Key Responsibilities
- Provide technical support for Honeywell's Niagara-based BMS platforms, troubleshooting issues related to HVAC, lighting, and energy management systems.
- Respond to customer inquiries via phone, email, and chat in English and French, ensuring 95%+ first-contact resolution rates.
- Assist in diagnosing and resolving software/hardware faults using remote diagnostic tools and Honeywell's proprietary support platforms.
- Document support cases in the CRM system, escalating complex issues to senior engineers while tracking resolutions.
- Collaborate with cross-functional teams to update knowledge bases, FAQs, and training materials for BMS products.
- Participate in beta testing of new BMS features, providing feedback to enhance product reliability and user experience.
- Monitor system performance metrics and generate reports on support trends to drive continuous improvement.
What Makes This Role Exciting
This internship immerses you in cutting-edge Building Management Systems technology, where you'll support real-world applications in smart buildings worldwide. Gain exposure to Honeywell's global support operations, work hybrid from state-of-the-art facilities, and network with industry experts. With French language skills, you'll engage directly with diverse international clients, building a strong foundation for a career in tech support or building automation. Enjoy mentorship, professional development, and the chance to impact energy-efficient solutions that shape sustainable futures—all while earning competitive compensation in a collaborative, innovative environment.
Locations
- 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, , Bucuresti, B, RO 020339
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in French and English communicationintermediate
- Knowledge of BMS protocols (BACnet, Modbus, LONWorks)intermediate
- Experience with remote desktop tools (e.g., TeamViewer, Bomgar)intermediate
- Familiarity with Windows OS, networking basics, and SQL databasesintermediate
- Customer service and active listening skillsintermediate
- Analytical thinking and technical troubleshootingintermediate
- Proficiency in Microsoft Office Suite and CRM tools (e.g., Salesforce)intermediate
- Adaptability to hybrid work environment and shifting prioritiesintermediate
- Attention to detail in documentation and reportingintermediate
Required Qualifications
- Current enrollment in or recent completion of a Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related technical field (experience)
- Fluency in French (B2 level or higher) and proficiency in English, both written and spoken (experience)
- Basic understanding of building management systems (BMS), IoT, or SCADA systems (experience)
- Availability for a full-time 12-month contract in a hybrid work model (experience)
- Strong problem-solving skills with a customer-centric mindset (experience)
- Eligibility to work internationally (visa sponsorship not available) (experience)
Preferred Qualifications
- Familiarity with Niagara Framework or Tridium platforms (experience)
- Prior internship or coursework in technical support or helpdesk operations (experience)
- Basic certifications such as CompTIA A+, ITIL Foundation, or Niagara 4 Technical Certification (experience)
Responsibilities
- Deliver first-line technical support for BMS products, resolving 80% of issues independently through remote access and diagnostics
- Handle inbound support tickets from francophone customers, prioritizing based on severity and SLA requirements
- Perform root cause analysis on recurring BMS issues and recommend preventive measures to engineering teams
- Update and maintain support documentation, including troubleshooting guides in English and French
- Assist in training new support interns and contribute to team knowledge-sharing sessions
- Monitor and report on key performance indicators (KPIs) such as MTTR (Mean Time to Resolution) and customer satisfaction scores
- Collaborate with field service teams to support on-site BMS installations and upgrades remotely
Benefits
- general: Competitive hourly salary for internship duration
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) with company matching
- general: Professional development stipend and mentorship program
- general: Hybrid work flexibility with modern facilities
- general: Paid time off, wellness programs, and employee discounts
Tags & Categories