Intern - Tech Support Specialist - (12-month contract) with German (FIRE)
Honeywell
Intern - Tech Support Specialist - (12-month contract) with German (FIRE)
Job Description
Intern - Tech Support Specialist - (12-month contract) with German (FIRE)
Location: International (Hybrid Workplace)
Overview
Honeywell is a Fortune 100 company that delivers industry-changing technology solutions to our world’s toughest challenges. Join our innovative team as an Intern - Tech Support Specialist on a 12-month contract within the FIRE (Field Instruments, Remote Engineering) division. This hybrid role offers the perfect opportunity for a motivated student or recent graduate to gain hands-on experience in technical support, leveraging your German language skills to support our European operations. You'll work with cutting-edge technologies in aerospace, building technologies, and performance materials, contributing to mission-critical systems while collaborating with global teams.
Key Responsibilities
- Provide first-line technical support for Honeywell's FIRE products, troubleshooting hardware and software issues via phone, email, and remote tools.
- Document support cases in our CRM system, escalating complex issues to senior engineers while ensuring timely resolution.
- Assist German-speaking customers with product installation, configuration, and maintenance of field instruments and remote engineering solutions.
- Perform root cause analysis on recurring technical problems and collaborate on knowledge base updates.
- Test software updates and firmware patches in simulated environments to validate functionality before deployment.
- Monitor system performance metrics and generate reports for continuous improvement initiatives.
- Support multilingual training sessions and create user guides tailored for international clients.
What Makes This Role Exciting
This internship immerses you in Honeywell's dynamic tech ecosystem, where you'll work on real-world projects impacting global industries. Gain exposure to advanced IoT, automation, and remote diagnostics technologies while honing your bilingual skills. Enjoy hybrid flexibility, mentorship from industry experts, and networking opportunities across Honeywell's international network. Perfect for building a career in tech support, engineering, or customer success—many interns transition to full-time roles. Join us to innovate, learn, and grow in a collaborative, inclusive environment that values diverse perspectives.
Locations
- 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, , Bucuresti, B, RO 020339
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Fluent German language skills (spoken and written)intermediate
- Proficiency in Windows/Linux operating systemsintermediate
- Knowledge of networking protocols (TCP/IP, VPN)intermediate
- Experience with remote desktop tools (e.g., TeamViewer, RDP)intermediate
- Strong problem-solving and analytical abilitiesintermediate
- Excellent customer service and interpersonal skillsintermediate
- Familiarity with ticketing systems (e.g., ServiceNow, Zendesk)intermediate
- Basic scripting knowledge (Python or PowerShell)intermediate
- Attention to detail and time managementintermediate
- Adaptability in a fast-paced, hybrid environmentintermediate
Required Qualifications
- Current enrollment in or recent completion of a Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (experience)
- Proficiency in German (B2/C1 level or equivalent) with excellent verbal and written communication skills (experience)
- Basic understanding of IT support principles, networking, and troubleshooting methodologies (experience)
- Availability for a full-time 12-month contract in a hybrid work model (experience)
- Legal eligibility to work internationally (visa sponsorship not available for interns) (experience)
- Strong academic record (GPA 3.0+ preferred) (experience)
Preferred Qualifications
- Prior internship or coursework in technical support or helpdesk operations (experience)
- Familiarity with Honeywell products or industrial IoT systems (experience)
- ITIL Foundation or CompTIA A+ certification (experience)
Responsibilities
- Deliver technical assistance to end-users via multiple channels, resolving 80% of issues on first contact
- Diagnose and resolve hardware/software faults in FIRE instrumentation using diagnostic tools and remote access
- Maintain accurate records of support interactions in Salesforce or equivalent ticketing systems
- Collaborate with engineering teams to replicate and resolve product defects
- Conduct user training sessions in German for optimal product utilization
- Analyze support trends to recommend process improvements and reduce ticket volume
- Ensure compliance with Honeywell's data security and privacy standards in all interactions
Benefits
- general: Competitive hourly stipend for interns
- general: Comprehensive health and wellness benefits
- general: 401(k) with company match (eligible interns)
- general: Professional development and mentorship programs
- general: Hybrid work flexibility and modern office facilities
- general: Employee assistance programs and tuition reimbursement
Tags & Categories
Answer 10 quick questions to check your fit for Intern - Tech Support Specialist - (12-month contract) with German (FIRE) @ Honeywell.
Related Books and Jobs
Intern - Tech Support Specialist - (12-month contract) with German (FIRE)
Honeywell
Intern - Tech Support Specialist - (12-month contract) with German (FIRE)
Job Description
Intern - Tech Support Specialist - (12-month contract) with German (FIRE)
Location: International (Hybrid Workplace)
Overview
Honeywell is a Fortune 100 company that delivers industry-changing technology solutions to our world’s toughest challenges. Join our innovative team as an Intern - Tech Support Specialist on a 12-month contract within the FIRE (Field Instruments, Remote Engineering) division. This hybrid role offers the perfect opportunity for a motivated student or recent graduate to gain hands-on experience in technical support, leveraging your German language skills to support our European operations. You'll work with cutting-edge technologies in aerospace, building technologies, and performance materials, contributing to mission-critical systems while collaborating with global teams.
Key Responsibilities
- Provide first-line technical support for Honeywell's FIRE products, troubleshooting hardware and software issues via phone, email, and remote tools.
- Document support cases in our CRM system, escalating complex issues to senior engineers while ensuring timely resolution.
- Assist German-speaking customers with product installation, configuration, and maintenance of field instruments and remote engineering solutions.
- Perform root cause analysis on recurring technical problems and collaborate on knowledge base updates.
- Test software updates and firmware patches in simulated environments to validate functionality before deployment.
- Monitor system performance metrics and generate reports for continuous improvement initiatives.
- Support multilingual training sessions and create user guides tailored for international clients.
What Makes This Role Exciting
This internship immerses you in Honeywell's dynamic tech ecosystem, where you'll work on real-world projects impacting global industries. Gain exposure to advanced IoT, automation, and remote diagnostics technologies while honing your bilingual skills. Enjoy hybrid flexibility, mentorship from industry experts, and networking opportunities across Honeywell's international network. Perfect for building a career in tech support, engineering, or customer success—many interns transition to full-time roles. Join us to innovate, learn, and grow in a collaborative, inclusive environment that values diverse perspectives.
Locations
- 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, , Bucuresti, B, RO 020339
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Fluent German language skills (spoken and written)intermediate
- Proficiency in Windows/Linux operating systemsintermediate
- Knowledge of networking protocols (TCP/IP, VPN)intermediate
- Experience with remote desktop tools (e.g., TeamViewer, RDP)intermediate
- Strong problem-solving and analytical abilitiesintermediate
- Excellent customer service and interpersonal skillsintermediate
- Familiarity with ticketing systems (e.g., ServiceNow, Zendesk)intermediate
- Basic scripting knowledge (Python or PowerShell)intermediate
- Attention to detail and time managementintermediate
- Adaptability in a fast-paced, hybrid environmentintermediate
Required Qualifications
- Current enrollment in or recent completion of a Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (experience)
- Proficiency in German (B2/C1 level or equivalent) with excellent verbal and written communication skills (experience)
- Basic understanding of IT support principles, networking, and troubleshooting methodologies (experience)
- Availability for a full-time 12-month contract in a hybrid work model (experience)
- Legal eligibility to work internationally (visa sponsorship not available for interns) (experience)
- Strong academic record (GPA 3.0+ preferred) (experience)
Preferred Qualifications
- Prior internship or coursework in technical support or helpdesk operations (experience)
- Familiarity with Honeywell products or industrial IoT systems (experience)
- ITIL Foundation or CompTIA A+ certification (experience)
Responsibilities
- Deliver technical assistance to end-users via multiple channels, resolving 80% of issues on first contact
- Diagnose and resolve hardware/software faults in FIRE instrumentation using diagnostic tools and remote access
- Maintain accurate records of support interactions in Salesforce or equivalent ticketing systems
- Collaborate with engineering teams to replicate and resolve product defects
- Conduct user training sessions in German for optimal product utilization
- Analyze support trends to recommend process improvements and reduce ticket volume
- Ensure compliance with Honeywell's data security and privacy standards in all interactions
Benefits
- general: Competitive hourly stipend for interns
- general: Comprehensive health and wellness benefits
- general: 401(k) with company match (eligible interns)
- general: Professional development and mentorship programs
- general: Hybrid work flexibility and modern office facilities
- general: Employee assistance programs and tuition reimbursement
Tags & Categories
Answer 10 quick questions to check your fit for Intern - Tech Support Specialist - (12-month contract) with German (FIRE) @ Honeywell.
Related Books and Jobs