Intern - Technical Support
Honeywell
Intern - Technical Support
Job Description
Intern - Technical Support
Location: Charlotte, NC (Hybrid)
About Honeywell:
Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world’s toughest challenges in energy, safety, security, air and space travel. We are committed to fostering innovation and excellence in everything we do.
Overview
As a Technical Support Intern at Honeywell, you will gain hands-on experience in IT support while contributing to the maintenance and optimization of our cutting-edge IT infrastructure. Reporting directly to our IT Manager, you will assist in overseeing support activities, providing technical expertise, and resolving complex issues. This hybrid role based in our Charlotte, NC location offers a unique opportunity to work alongside seasoned professionals, develop your technical skills, and drive excellence in IT support. Ideal for students pursuing degrees in IT, Computer Science, or related fields, this internship will provide real-world exposure to enterprise-level technology operations.
Key Responsibilities
- Assist in monitoring and troubleshooting IT systems to ensure optimal performance and minimal downtime.
- Provide first-line technical support to end-users, diagnosing hardware, software, and network issues via phone, email, or in-person.
- Document support tickets, resolutions, and knowledge base articles to enhance team efficiency.
- Collaborate with IT teams to support deployment of software updates, patches, and system configurations.
- Participate in root cause analysis for recurring issues and recommend preventive measures.
- Support inventory management of IT assets, including hardware tracking and software licensing.
- Contribute to special projects, such as user training sessions or system audits, under supervision.
What Makes This Role Exciting
Joining Honeywell as a Technical Support Intern means immersing yourself in a dynamic environment where your contributions directly impact global operations. You'll work with state-of-the-art technologies, gain mentorship from industry experts, and build a foundation for a thriving career in IT. Enjoy hybrid flexibility, networking opportunities across a Fortune 100 company, and the chance to innovate in aerospace, building technologies, and performance materials. This role offers professional growth, skill-building workshops, and potential pathways to full-time positions post-graduation. Be part of a team that's shaping the future—apply today!
Summary
As a Tech Supp Specialist here at Honeywell, you will oversee support activities, provide technical expertise, and resolve complex issues. Your skills will maintain our IT infrastructure and drive excellence in IT support.You will report directly to our IT Manager and you’ll work out of our Charlotte, NC location on a Hybrid work schedule.
Locations
- Domaniewska 39, , Warszawa, MAZOWI, PL 02-672
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in Windows and macOS operating systemsintermediate
- Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)intermediate
- Experience with troubleshooting tools like remote desktop, command-line interfaces, and diagnostic softwareintermediate
- Familiarity with Active Directory, Microsoft Office 365, or similar enterprise toolsintermediate
- Strong problem-solving and critical thinking abilitiesintermediate
- Effective customer service and interpersonal skillsintermediate
- Attention to detail and organizational skillsintermediate
- Basic scripting knowledge (e.g., PowerShell or Python) a plusintermediate
Required Qualifications
- Current enrollment in a Bachelor's degree program in Computer Science, Information Technology, or a related field (experience)
- Basic understanding of IT support principles and troubleshooting methodologies (experience)
- Availability for hybrid work schedule in Charlotte, NC (20-40 hours/week during internship period) (experience)
- Strong analytical mindset with ability to learn quickly (experience)
- Excellent communication skills, both written and verbal (experience)
Preferred Qualifications
- Prior IT support experience through coursework, personal projects, or part-time roles (experience)
- Relevant certifications such as CompTIA A+, IT Fundamentals (ITF+), or Google IT Support Professional Certificate (experience)
- Familiarity with Honeywell or enterprise IT environments (experience)
Responsibilities
- Monitor IT systems and networks using tools like ServiceNow or SolarWinds to identify and resolve issues proactively
- Provide tier-1 technical support to users, resolving hardware/software problems and escalating complex cases as needed
- Maintain accurate records of support interactions, resolutions, and system configurations in the IT ticketing system
- Assist in the deployment and testing of software updates, patches, and new IT tools across the organization
- Conduct basic root cause analysis on recurring technical issues and propose data-driven improvements
- Support IT asset management, including inventory audits and user device provisioning
- Collaborate with cross-functional teams on projects like endpoint security enhancements or user onboarding
Benefits
- general: Competitive hourly pay for interns
- general: Comprehensive health, dental, and vision insurance options
- general: 401(k) with company matching
- general: Professional development opportunities and mentorship
- general: Hybrid work flexibility and paid time off
- general: Access to Honeywell's employee assistance programs and wellness resources
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Answer 10 quick questions to check your fit for Intern - Technical Support @ Honeywell.
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Intern - Technical Support
Honeywell
Intern - Technical Support
Job Description
Intern - Technical Support
Location: Charlotte, NC (Hybrid)
About Honeywell:
Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world’s toughest challenges in energy, safety, security, air and space travel. We are committed to fostering innovation and excellence in everything we do.
Overview
As a Technical Support Intern at Honeywell, you will gain hands-on experience in IT support while contributing to the maintenance and optimization of our cutting-edge IT infrastructure. Reporting directly to our IT Manager, you will assist in overseeing support activities, providing technical expertise, and resolving complex issues. This hybrid role based in our Charlotte, NC location offers a unique opportunity to work alongside seasoned professionals, develop your technical skills, and drive excellence in IT support. Ideal for students pursuing degrees in IT, Computer Science, or related fields, this internship will provide real-world exposure to enterprise-level technology operations.
Key Responsibilities
- Assist in monitoring and troubleshooting IT systems to ensure optimal performance and minimal downtime.
- Provide first-line technical support to end-users, diagnosing hardware, software, and network issues via phone, email, or in-person.
- Document support tickets, resolutions, and knowledge base articles to enhance team efficiency.
- Collaborate with IT teams to support deployment of software updates, patches, and system configurations.
- Participate in root cause analysis for recurring issues and recommend preventive measures.
- Support inventory management of IT assets, including hardware tracking and software licensing.
- Contribute to special projects, such as user training sessions or system audits, under supervision.
What Makes This Role Exciting
Joining Honeywell as a Technical Support Intern means immersing yourself in a dynamic environment where your contributions directly impact global operations. You'll work with state-of-the-art technologies, gain mentorship from industry experts, and build a foundation for a thriving career in IT. Enjoy hybrid flexibility, networking opportunities across a Fortune 100 company, and the chance to innovate in aerospace, building technologies, and performance materials. This role offers professional growth, skill-building workshops, and potential pathways to full-time positions post-graduation. Be part of a team that's shaping the future—apply today!
Summary
As a Tech Supp Specialist here at Honeywell, you will oversee support activities, provide technical expertise, and resolve complex issues. Your skills will maintain our IT infrastructure and drive excellence in IT support.You will report directly to our IT Manager and you’ll work out of our Charlotte, NC location on a Hybrid work schedule.
Locations
- Domaniewska 39, , Warszawa, MAZOWI, PL 02-672
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in Windows and macOS operating systemsintermediate
- Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)intermediate
- Experience with troubleshooting tools like remote desktop, command-line interfaces, and diagnostic softwareintermediate
- Familiarity with Active Directory, Microsoft Office 365, or similar enterprise toolsintermediate
- Strong problem-solving and critical thinking abilitiesintermediate
- Effective customer service and interpersonal skillsintermediate
- Attention to detail and organizational skillsintermediate
- Basic scripting knowledge (e.g., PowerShell or Python) a plusintermediate
Required Qualifications
- Current enrollment in a Bachelor's degree program in Computer Science, Information Technology, or a related field (experience)
- Basic understanding of IT support principles and troubleshooting methodologies (experience)
- Availability for hybrid work schedule in Charlotte, NC (20-40 hours/week during internship period) (experience)
- Strong analytical mindset with ability to learn quickly (experience)
- Excellent communication skills, both written and verbal (experience)
Preferred Qualifications
- Prior IT support experience through coursework, personal projects, or part-time roles (experience)
- Relevant certifications such as CompTIA A+, IT Fundamentals (ITF+), or Google IT Support Professional Certificate (experience)
- Familiarity with Honeywell or enterprise IT environments (experience)
Responsibilities
- Monitor IT systems and networks using tools like ServiceNow or SolarWinds to identify and resolve issues proactively
- Provide tier-1 technical support to users, resolving hardware/software problems and escalating complex cases as needed
- Maintain accurate records of support interactions, resolutions, and system configurations in the IT ticketing system
- Assist in the deployment and testing of software updates, patches, and new IT tools across the organization
- Conduct basic root cause analysis on recurring technical issues and propose data-driven improvements
- Support IT asset management, including inventory audits and user device provisioning
- Collaborate with cross-functional teams on projects like endpoint security enhancements or user onboarding
Benefits
- general: Competitive hourly pay for interns
- general: Comprehensive health, dental, and vision insurance options
- general: 401(k) with company matching
- general: Professional development opportunities and mentorship
- general: Hybrid work flexibility and paid time off
- general: Access to Honeywell's employee assistance programs and wellness resources
Tags & Categories
Answer 10 quick questions to check your fit for Intern - Technical Support @ Honeywell.
Related Books and Jobs