IT Customer Support Specialist
Honeywell
IT Customer Support Specialist
Job Description
IT Customer Support Specialist
Location: Santiago de Chile, Chile | Workplace: On-site | Honeywell
Overview
Join Honeywell, a Fortune 100 global leader in innovative technology solutions, as an IT Customer Support Specialist in our Santiago de Chile office. Reporting directly to the IT Manager, you will play a pivotal role in delivering exceptional IT support services to our internal and external customers. Your work will directly impact the efficiency and effectiveness of our IT operations, ensuring seamless technology experiences that drive customer satisfaction and operational excellence. In this on-site role, you'll collaborate with cross-functional teams in a dynamic environment, leveraging Honeywell's cutting-edge tools to resolve complex issues and enhance service delivery.
Key Responsibilities
- Provide tier-2 technical support for hardware, software, and network issues, diagnosing and resolving problems via phone, email, chat, and remote desktop tools to minimize downtime.
- Manage customer tickets through Honeywell's IT service management system (e.g., ServiceNow), prioritizing based on urgency and impact while maintaining detailed documentation and SLAs.
- Perform root cause analysis on recurring issues, develop preventive solutions, and escalate complex problems to senior engineers when necessary.
- Assist in user onboarding and offboarding, including account setup, software installations, and access provisioning in compliance with Honeywell's security policies.
- Conduct training sessions and create knowledge base articles to empower end-users and reduce ticket volume.
- Monitor system performance, generate reports on support metrics, and contribute to continuous improvement initiatives for IT support processes.
- Collaborate with global IT teams to support Honeywell's enterprise applications, ensuring alignment with company-wide standards.
What Makes This Role Exciting
This position offers the chance to work with Honeywell's world-class technologies in aerospace, building technologies, and performance materials, impacting real-world outcomes. Enjoy professional growth through mentorship from IT leaders, exposure to international projects, and contributions to a company committed to innovation and sustainability. With a collaborative culture, on-site perks, and opportunities for advancement in a Fortune 100 organization, you'll thrive in a role that combines technical expertise with customer-centric impact. Be part of a team that's shaping the future of IT support at Honeywell.
Summary
As an IT Customer Support Specialist, you will impact the efficiency and effectiveness of our IT support services, ensuring that our customers' needs are met promptly and professionally. Your expertise will be vital in maintaining high standards of customer satisfaction and operational excellence. You will report directly to our IT Manager and you’ll work in our Santiago de Chile location, with an on-site work modality.
Locations
- Avenida el Bosque Norte 500 Piso 8, , Santiago, RM, CL 750-0007
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in Windows, macOS, and Linux operating systemsintermediate
- Strong knowledge of Microsoft 365, Active Directory, and Office Suite troubleshootingintermediate
- Experience with networking fundamentals (TCP/IP, DNS, DHCP)intermediate
- Familiarity with remote support tools (e.g., TeamViewer, Bomgar)intermediate
- Excellent problem-solving and analytical skillsintermediate
- Outstanding customer service and communication abilitiesintermediate
- Ability to document issues clearly in ticketing systemsintermediate
- Basic scripting knowledge (PowerShell or Python)intermediate
- Attention to detail and time management in high-volume environmentsintermediate
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field (experience)
- 3+ years of experience in IT customer support or helpdesk roles within a corporate environment (experience)
- Proven track record of handling tier-1 and tier-2 support in a fast-paced setting (experience)
- Experience with IT service management tools like ServiceNow or similar (experience)
- Fluency in English and Spanish (written and spoken) (experience)
- Availability to work on-site in Santiago de Chile (experience)
Preferred Qualifications
- ITIL Foundation certification or equivalent (experience)
- Experience supporting enterprise applications (e.g., Microsoft 365, SAP) (experience)
- Bachelor's degree in a technical field with additional customer service training (experience)
Responsibilities
- Respond to and resolve IT support tickets within defined SLAs, achieving high first-contact resolution rates
- Troubleshoot hardware/software issues including desktops, laptops, printers, and mobile devices across Windows, macOS, and Linux environments
- Configure and maintain network connectivity, VPNs, and remote access for remote and on-site users
- Ensure data security and compliance by enforcing Honeywell's cybersecurity protocols during support interactions
- Update and maintain the IT knowledge base with accurate, user-friendly documentation
- Analyze support trends and recommend process improvements to enhance service efficiency
- Liaise with vendors for hardware repairs and software licensing renewals
Benefits
- general: Competitive salary and performance-based bonuses
- general: Comprehensive health, dental, and vision insurance
- general: Retirement savings plan with company matching
- general: Professional development programs and tuition reimbursement
- general: Paid time off, including vacation, sick leave, and parental leave
- general: On-site fitness facilities, wellness programs, and employee assistance
Tags & Categories
Answer 10 quick questions to check your fit for IT Customer Support Specialist @ Honeywell.
Related Books and Jobs
IT Customer Support Specialist
Honeywell
IT Customer Support Specialist
Job Description
IT Customer Support Specialist
Location: Santiago de Chile, Chile | Workplace: On-site | Honeywell
Overview
Join Honeywell, a Fortune 100 global leader in innovative technology solutions, as an IT Customer Support Specialist in our Santiago de Chile office. Reporting directly to the IT Manager, you will play a pivotal role in delivering exceptional IT support services to our internal and external customers. Your work will directly impact the efficiency and effectiveness of our IT operations, ensuring seamless technology experiences that drive customer satisfaction and operational excellence. In this on-site role, you'll collaborate with cross-functional teams in a dynamic environment, leveraging Honeywell's cutting-edge tools to resolve complex issues and enhance service delivery.
Key Responsibilities
- Provide tier-2 technical support for hardware, software, and network issues, diagnosing and resolving problems via phone, email, chat, and remote desktop tools to minimize downtime.
- Manage customer tickets through Honeywell's IT service management system (e.g., ServiceNow), prioritizing based on urgency and impact while maintaining detailed documentation and SLAs.
- Perform root cause analysis on recurring issues, develop preventive solutions, and escalate complex problems to senior engineers when necessary.
- Assist in user onboarding and offboarding, including account setup, software installations, and access provisioning in compliance with Honeywell's security policies.
- Conduct training sessions and create knowledge base articles to empower end-users and reduce ticket volume.
- Monitor system performance, generate reports on support metrics, and contribute to continuous improvement initiatives for IT support processes.
- Collaborate with global IT teams to support Honeywell's enterprise applications, ensuring alignment with company-wide standards.
What Makes This Role Exciting
This position offers the chance to work with Honeywell's world-class technologies in aerospace, building technologies, and performance materials, impacting real-world outcomes. Enjoy professional growth through mentorship from IT leaders, exposure to international projects, and contributions to a company committed to innovation and sustainability. With a collaborative culture, on-site perks, and opportunities for advancement in a Fortune 100 organization, you'll thrive in a role that combines technical expertise with customer-centric impact. Be part of a team that's shaping the future of IT support at Honeywell.
Summary
As an IT Customer Support Specialist, you will impact the efficiency and effectiveness of our IT support services, ensuring that our customers' needs are met promptly and professionally. Your expertise will be vital in maintaining high standards of customer satisfaction and operational excellence. You will report directly to our IT Manager and you’ll work in our Santiago de Chile location, with an on-site work modality.
Locations
- Avenida el Bosque Norte 500 Piso 8, , Santiago, RM, CL 750-0007
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in Windows, macOS, and Linux operating systemsintermediate
- Strong knowledge of Microsoft 365, Active Directory, and Office Suite troubleshootingintermediate
- Experience with networking fundamentals (TCP/IP, DNS, DHCP)intermediate
- Familiarity with remote support tools (e.g., TeamViewer, Bomgar)intermediate
- Excellent problem-solving and analytical skillsintermediate
- Outstanding customer service and communication abilitiesintermediate
- Ability to document issues clearly in ticketing systemsintermediate
- Basic scripting knowledge (PowerShell or Python)intermediate
- Attention to detail and time management in high-volume environmentsintermediate
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field (experience)
- 3+ years of experience in IT customer support or helpdesk roles within a corporate environment (experience)
- Proven track record of handling tier-1 and tier-2 support in a fast-paced setting (experience)
- Experience with IT service management tools like ServiceNow or similar (experience)
- Fluency in English and Spanish (written and spoken) (experience)
- Availability to work on-site in Santiago de Chile (experience)
Preferred Qualifications
- ITIL Foundation certification or equivalent (experience)
- Experience supporting enterprise applications (e.g., Microsoft 365, SAP) (experience)
- Bachelor's degree in a technical field with additional customer service training (experience)
Responsibilities
- Respond to and resolve IT support tickets within defined SLAs, achieving high first-contact resolution rates
- Troubleshoot hardware/software issues including desktops, laptops, printers, and mobile devices across Windows, macOS, and Linux environments
- Configure and maintain network connectivity, VPNs, and remote access for remote and on-site users
- Ensure data security and compliance by enforcing Honeywell's cybersecurity protocols during support interactions
- Update and maintain the IT knowledge base with accurate, user-friendly documentation
- Analyze support trends and recommend process improvements to enhance service efficiency
- Liaise with vendors for hardware repairs and software licensing renewals
Benefits
- general: Competitive salary and performance-based bonuses
- general: Comprehensive health, dental, and vision insurance
- general: Retirement savings plan with company matching
- general: Professional development programs and tuition reimbursement
- general: Paid time off, including vacation, sick leave, and parental leave
- general: On-site fitness facilities, wellness programs, and employee assistance
Tags & Categories
Answer 10 quick questions to check your fit for IT Customer Support Specialist @ Honeywell.
Related Books and Jobs