Lead Customer Experience Specialist with French - hybrid
Honeywell
Lead Customer Experience Specialist with French - hybrid
Job Description
Lead Customer Experience Specialist with French - Hybrid
Location: International (Hybrid Workplace)
Overview
Honeywell is a Fortune 100 company and a global leader in innovative solutions across aerospace, building technologies, performance materials, and safety & productivity. We are seeking a dynamic Lead Customer Experience Specialist with French to join our Customer Excellence team. In this hybrid role, you will drive exceptional customer experiences for our French-speaking markets, leveraging your expertise to enhance satisfaction, loyalty, and advocacy. Reporting to the Customer Experience Manager, you will lead initiatives that align with Honeywell's commitment to customer-centric innovation, working across EMEA regions to deliver seamless support and strategic insights.
Key Responsibilities
- Lead the design and execution of customer experience strategies for French-speaking clients, including journey mapping, feedback analysis, and process optimization.
- Mentor and guide a team of customer experience specialists, fostering a culture of excellence and continuous improvement.
- Analyze customer data and metrics using tools like Salesforce and Tableau to identify trends, pain points, and opportunities for enhancement.
- Collaborate with cross-functional teams, including sales, product, and engineering, to resolve complex issues and implement customer-driven solutions.
- Develop and deliver multilingual training programs and communications in French to ensure consistent service quality.
- Drive Net Promoter Score (NPS) improvements through proactive engagement, personalized outreach, and loyalty programs.
- Represent customer voice in product roadmap discussions, influencing innovation at Honeywell.
What Makes This Role Exciting
This position offers the chance to lead transformative customer experiences at a world-class organization, with exposure to cutting-edge technologies and international markets. You'll enjoy hybrid flexibility, collaborate with diverse global teams, and contribute to Honeywell's mission of making the world safer and more sustainable. With opportunities for career growth, professional development, and impactful work, this role is perfect for a passionate leader ready to elevate customer success.
Locations
- 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, , Bucuresti, B, RO 020339
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Fluency in French and Englishintermediate
- Proficiency in CRM tools like Salesforce or Zendeskintermediate
- Strong analytical skills with data visualization tools (e.g., Tableau, Power BI)intermediate
- Excellent leadership and team management abilitiesintermediate
- Customer journey mapping and UX design principlesintermediate
- Advanced Microsoft Office Suite and collaboration tools (e.g., Teams, Slack)intermediate
- Problem-solving and conflict resolution expertiseintermediate
- Stakeholder management across multicultural teamsintermediate
- Knowledge of customer experience frameworks (e.g., NPS, VoC)intermediate
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field (experience)
- 5+ years of experience in customer experience, customer service, or client success roles within a multinational tech or industrial environment (experience)
- 3+ years of leadership experience managing customer-facing teams (experience)
- Fluency in French and English (written and spoken); additional European languages a plus (experience)
- Proven track record of improving customer satisfaction metrics (e.g., NPS, CSAT) in B2B settings (experience)
Preferred Qualifications
- Master's degree in Customer Experience Management or MBA (experience)
- Certification in Customer Experience (e.g., CCXP from CXPA) or Salesforce Certified Administrator (experience)
- Experience in aerospace, manufacturing, or industrial sectors (experience)
Responsibilities
- Develop and implement customer experience roadmaps tailored to French-speaking markets, ensuring alignment with global standards
- Lead root-cause analysis of customer issues and orchestrate resolutions across departments
- Conduct customer interviews, surveys, and focus groups in French to gather actionable insights
- Oversee CRM system management (Salesforce) for accurate tracking and reporting of customer interactions
- Mentor junior team members, conduct performance reviews, and drive team training initiatives
- Collaborate with product teams to prioritize features based on customer feedback and usage data
- Monitor and report on key KPIs, presenting findings to senior leadership for strategic decisions
Benefits
- general: Competitive salary and performance-based bonuses
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) with company match and employee stock purchase plan
- general: Professional development programs and tuition reimbursement
- general: Hybrid work model with flexible hours and wellness initiatives
- general: Generous paid time off, parental leave, and volunteer opportunities
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Answer 10 quick questions to check your fit for Lead Customer Experience Specialist with French - hybrid @ Honeywell.
Related Books and Jobs
Lead Customer Experience Specialist with French - hybrid
Honeywell
Lead Customer Experience Specialist with French - hybrid
Job Description
Lead Customer Experience Specialist with French - Hybrid
Location: International (Hybrid Workplace)
Overview
Honeywell is a Fortune 100 company and a global leader in innovative solutions across aerospace, building technologies, performance materials, and safety & productivity. We are seeking a dynamic Lead Customer Experience Specialist with French to join our Customer Excellence team. In this hybrid role, you will drive exceptional customer experiences for our French-speaking markets, leveraging your expertise to enhance satisfaction, loyalty, and advocacy. Reporting to the Customer Experience Manager, you will lead initiatives that align with Honeywell's commitment to customer-centric innovation, working across EMEA regions to deliver seamless support and strategic insights.
Key Responsibilities
- Lead the design and execution of customer experience strategies for French-speaking clients, including journey mapping, feedback analysis, and process optimization.
- Mentor and guide a team of customer experience specialists, fostering a culture of excellence and continuous improvement.
- Analyze customer data and metrics using tools like Salesforce and Tableau to identify trends, pain points, and opportunities for enhancement.
- Collaborate with cross-functional teams, including sales, product, and engineering, to resolve complex issues and implement customer-driven solutions.
- Develop and deliver multilingual training programs and communications in French to ensure consistent service quality.
- Drive Net Promoter Score (NPS) improvements through proactive engagement, personalized outreach, and loyalty programs.
- Represent customer voice in product roadmap discussions, influencing innovation at Honeywell.
What Makes This Role Exciting
This position offers the chance to lead transformative customer experiences at a world-class organization, with exposure to cutting-edge technologies and international markets. You'll enjoy hybrid flexibility, collaborate with diverse global teams, and contribute to Honeywell's mission of making the world safer and more sustainable. With opportunities for career growth, professional development, and impactful work, this role is perfect for a passionate leader ready to elevate customer success.
Locations
- 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, , Bucuresti, B, RO 020339
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Fluency in French and Englishintermediate
- Proficiency in CRM tools like Salesforce or Zendeskintermediate
- Strong analytical skills with data visualization tools (e.g., Tableau, Power BI)intermediate
- Excellent leadership and team management abilitiesintermediate
- Customer journey mapping and UX design principlesintermediate
- Advanced Microsoft Office Suite and collaboration tools (e.g., Teams, Slack)intermediate
- Problem-solving and conflict resolution expertiseintermediate
- Stakeholder management across multicultural teamsintermediate
- Knowledge of customer experience frameworks (e.g., NPS, VoC)intermediate
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field (experience)
- 5+ years of experience in customer experience, customer service, or client success roles within a multinational tech or industrial environment (experience)
- 3+ years of leadership experience managing customer-facing teams (experience)
- Fluency in French and English (written and spoken); additional European languages a plus (experience)
- Proven track record of improving customer satisfaction metrics (e.g., NPS, CSAT) in B2B settings (experience)
Preferred Qualifications
- Master's degree in Customer Experience Management or MBA (experience)
- Certification in Customer Experience (e.g., CCXP from CXPA) or Salesforce Certified Administrator (experience)
- Experience in aerospace, manufacturing, or industrial sectors (experience)
Responsibilities
- Develop and implement customer experience roadmaps tailored to French-speaking markets, ensuring alignment with global standards
- Lead root-cause analysis of customer issues and orchestrate resolutions across departments
- Conduct customer interviews, surveys, and focus groups in French to gather actionable insights
- Oversee CRM system management (Salesforce) for accurate tracking and reporting of customer interactions
- Mentor junior team members, conduct performance reviews, and drive team training initiatives
- Collaborate with product teams to prioritize features based on customer feedback and usage data
- Monitor and report on key KPIs, presenting findings to senior leadership for strategic decisions
Benefits
- general: Competitive salary and performance-based bonuses
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) with company match and employee stock purchase plan
- general: Professional development programs and tuition reimbursement
- general: Hybrid work model with flexible hours and wellness initiatives
- general: Generous paid time off, parental leave, and volunteer opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Lead Customer Experience Specialist with French - hybrid @ Honeywell.
Related Books and Jobs