Lead Field Service Technician
Honeywell
Lead Field Service Technician
Job Description
Lead Field Service Technician
Location: United States (Hybrid Workplace)
Overview
Join Honeywell's dynamic team as a Lead Field Service Technician, where you will spearhead our Field Service operations across the United States. In this pivotal leadership role, you will guide a high-performing team of technicians, streamline service delivery processes, and champion customer satisfaction while fueling business expansion. Expect up to 100% travel to customer sites nationwide, offering the chance to work on cutting-edge industrial automation, aerospace, and building technologies in diverse environments. At Honeywell, a Fortune 100 innovator, you'll collaborate cross-functionally with engineering, sales, and operations to deliver mission-critical solutions that keep industries running smoothly.
Key Responsibilities
- Lead a team of Field Service Technicians by assigning tasks, mentoring staff, and ensuring adherence to safety protocols and service standards during on-site installations, troubleshooting, and maintenance of Honeywell systems.
- Optimize field operations through data-driven process improvements, implementing predictive maintenance strategies and leveraging IoT diagnostics to minimize downtime and enhance efficiency.
- Drive customer satisfaction by conducting root-cause analyses on service issues, developing tailored solutions, and fostering long-term partnerships through proactive communication and follow-up.
- Collaborate with cross-functional teams, including product engineers and sales, to identify upselling opportunities, integrate feedback into product roadmaps, and support business growth initiatives.
- Manage travel logistics, inventory of service tools/parts, and compliance with OSHA, FAA, and industry regulations during high-volume deployments at customer facilities.
- Prepare detailed service reports, performance metrics, and recommendations for senior leadership to inform strategic decisions and continuous improvement.
What Makes This Role Exciting
This position offers unparalleled variety, from hands-on technical leadership in state-of-the-art facilities to strategic contributions that shape Honeywell's service excellence. You'll travel extensively, gaining exposure to Fortune 500 clients in aerospace, manufacturing, and energy sectors, while advancing your career in a company renowned for innovation and employee development. Enjoy hybrid flexibility when not traveling, competitive compensation, and the satisfaction of directly impacting customer success and business outcomes in a collaborative, high-growth environment.
Summary
As a Lead Field Service Technician here at Honeywell, you will lead our Field Service team, optimize operations, and drive customer satisfaction and business growth through strategic initiatives and cross-functional collaboration. You will travel to customer sites throughout the US, travel will be up to 100% of time.
Locations
- 855 S Mint St, 855 S Mint, Charlotte, NC, US 28202
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Expertise in PLC programming, HMI configuration, and industrial control systemsintermediate
- Proficiency with diagnostic tools, calibration equipment, and CMMS softwareintermediate
- Strong leadership and team management abilitiesintermediate
- Excellent problem-solving and root-cause analysis skillsintermediate
- Superior customer service and communication skills (verbal/written)intermediate
- Project management experience with tools like MS Project or SAPintermediate
- Knowledge of networking protocols (Ethernet/IP, Modbus) and cybersecurity best practicesintermediate
- Physical ability to lift 50+ lbs and work in industrial environmentsintermediate
- Adaptability to high-travel demands and varying schedulesintermediate
Required Qualifications
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related technical field (experience)
- 7+ years of hands-on experience in field service, maintenance, or installation of industrial automation, HVAC, or aerospace systems (experience)
- 3+ years in a leadership or supervisory role managing field service teams (experience)
- Proven track record of troubleshooting complex electro-mechanical systems with minimal supervision (experience)
- Ability and willingness to travel up to 100% domestically, with valid driver's license and passport (experience)
- Strong knowledge of safety standards (OSHA, NFPA) and diagnostic tools (e.g., multimeters, PLC programmers) (experience)
Preferred Qualifications
- Master's degree in Engineering or Business Administration (experience)
- Certifications such as Certified Maintenance & Reliability Professional (CMRP), Honeywell-specific training, or Six Sigma Green Belt (experience)
- Experience with Honeywell products (e.g., Experion PKS, Building Management Systems) or similar industry-leading platforms (experience)
Responsibilities
- Lead and mentor a team of 5-10 Field Service Technicians, conducting performance reviews and skill development training
- Perform advanced diagnostics, repairs, and upgrades on customer-site equipment, resolving issues in real-time to meet SLAs
- Develop and implement service optimization strategies, including predictive analytics and remote monitoring to reduce response times
- Build and maintain customer relationships through site visits, technical consultations, and post-service satisfaction surveys
- Coordinate with internal stakeholders to align field activities with sales pipelines and product enhancement projects
- Ensure 100% compliance with safety, quality, and environmental regulations during all field operations
- Analyze service data to generate reports and recommend process improvements for operational efficiency
Benefits
- general: Competitive base salary plus performance bonuses and commissions
- general: Comprehensive health, dental, and vision insurance with low premiums
- general: 401(k) retirement plan with generous company matching
- general: Paid time off, including vacation, sick days, and paid holidays
- general: Professional development programs, tuition reimbursement, and leadership training
- general: Employee stock purchase plan and wellness incentives
Tags & Categories
Answer 10 quick questions to check your fit for Lead Field Service Technician @ Honeywell.
Related Books and Jobs
Lead Field Service Technician
Honeywell
Lead Field Service Technician
Job Description
Lead Field Service Technician
Location: United States (Hybrid Workplace)
Overview
Join Honeywell's dynamic team as a Lead Field Service Technician, where you will spearhead our Field Service operations across the United States. In this pivotal leadership role, you will guide a high-performing team of technicians, streamline service delivery processes, and champion customer satisfaction while fueling business expansion. Expect up to 100% travel to customer sites nationwide, offering the chance to work on cutting-edge industrial automation, aerospace, and building technologies in diverse environments. At Honeywell, a Fortune 100 innovator, you'll collaborate cross-functionally with engineering, sales, and operations to deliver mission-critical solutions that keep industries running smoothly.
Key Responsibilities
- Lead a team of Field Service Technicians by assigning tasks, mentoring staff, and ensuring adherence to safety protocols and service standards during on-site installations, troubleshooting, and maintenance of Honeywell systems.
- Optimize field operations through data-driven process improvements, implementing predictive maintenance strategies and leveraging IoT diagnostics to minimize downtime and enhance efficiency.
- Drive customer satisfaction by conducting root-cause analyses on service issues, developing tailored solutions, and fostering long-term partnerships through proactive communication and follow-up.
- Collaborate with cross-functional teams, including product engineers and sales, to identify upselling opportunities, integrate feedback into product roadmaps, and support business growth initiatives.
- Manage travel logistics, inventory of service tools/parts, and compliance with OSHA, FAA, and industry regulations during high-volume deployments at customer facilities.
- Prepare detailed service reports, performance metrics, and recommendations for senior leadership to inform strategic decisions and continuous improvement.
What Makes This Role Exciting
This position offers unparalleled variety, from hands-on technical leadership in state-of-the-art facilities to strategic contributions that shape Honeywell's service excellence. You'll travel extensively, gaining exposure to Fortune 500 clients in aerospace, manufacturing, and energy sectors, while advancing your career in a company renowned for innovation and employee development. Enjoy hybrid flexibility when not traveling, competitive compensation, and the satisfaction of directly impacting customer success and business outcomes in a collaborative, high-growth environment.
Summary
As a Lead Field Service Technician here at Honeywell, you will lead our Field Service team, optimize operations, and drive customer satisfaction and business growth through strategic initiatives and cross-functional collaboration. You will travel to customer sites throughout the US, travel will be up to 100% of time.
Locations
- 855 S Mint St, 855 S Mint, Charlotte, NC, US 28202
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Expertise in PLC programming, HMI configuration, and industrial control systemsintermediate
- Proficiency with diagnostic tools, calibration equipment, and CMMS softwareintermediate
- Strong leadership and team management abilitiesintermediate
- Excellent problem-solving and root-cause analysis skillsintermediate
- Superior customer service and communication skills (verbal/written)intermediate
- Project management experience with tools like MS Project or SAPintermediate
- Knowledge of networking protocols (Ethernet/IP, Modbus) and cybersecurity best practicesintermediate
- Physical ability to lift 50+ lbs and work in industrial environmentsintermediate
- Adaptability to high-travel demands and varying schedulesintermediate
Required Qualifications
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related technical field (experience)
- 7+ years of hands-on experience in field service, maintenance, or installation of industrial automation, HVAC, or aerospace systems (experience)
- 3+ years in a leadership or supervisory role managing field service teams (experience)
- Proven track record of troubleshooting complex electro-mechanical systems with minimal supervision (experience)
- Ability and willingness to travel up to 100% domestically, with valid driver's license and passport (experience)
- Strong knowledge of safety standards (OSHA, NFPA) and diagnostic tools (e.g., multimeters, PLC programmers) (experience)
Preferred Qualifications
- Master's degree in Engineering or Business Administration (experience)
- Certifications such as Certified Maintenance & Reliability Professional (CMRP), Honeywell-specific training, or Six Sigma Green Belt (experience)
- Experience with Honeywell products (e.g., Experion PKS, Building Management Systems) or similar industry-leading platforms (experience)
Responsibilities
- Lead and mentor a team of 5-10 Field Service Technicians, conducting performance reviews and skill development training
- Perform advanced diagnostics, repairs, and upgrades on customer-site equipment, resolving issues in real-time to meet SLAs
- Develop and implement service optimization strategies, including predictive analytics and remote monitoring to reduce response times
- Build and maintain customer relationships through site visits, technical consultations, and post-service satisfaction surveys
- Coordinate with internal stakeholders to align field activities with sales pipelines and product enhancement projects
- Ensure 100% compliance with safety, quality, and environmental regulations during all field operations
- Analyze service data to generate reports and recommend process improvements for operational efficiency
Benefits
- general: Competitive base salary plus performance bonuses and commissions
- general: Comprehensive health, dental, and vision insurance with low premiums
- general: 401(k) retirement plan with generous company matching
- general: Paid time off, including vacation, sick days, and paid holidays
- general: Professional development programs, tuition reimbursement, and leadership training
- general: Employee stock purchase plan and wellness incentives
Tags & Categories
Answer 10 quick questions to check your fit for Lead Field Service Technician @ Honeywell.
Related Books and Jobs