Lead Field Service Technician
Honeywell
Lead Field Service Technician
Job Description
Lead Field Service Technician
Location: India | Workplace: Hybrid
Overview
As a Lead Field Service Technician at Honeywell, you will lead our Field Service team, optimize operations, and drive customer satisfaction and business growth through strategic initiatives and cross-functional collaboration. Honeywell is a Fortune 100 company committed to innovation in aerospace, building technologies, performance materials, and safety solutions. In this pivotal role, you will oversee on-site service delivery for industrial automation, HVAC systems, and safety technologies, ensuring seamless installation, maintenance, and troubleshooting for our clients across India.
Key Responsibilities
- Lead a team of field technicians in executing service contracts, conducting preventive maintenance, and resolving complex technical issues on customer sites.
- Develop and implement operational strategies to enhance service efficiency, reduce downtime, and improve response times using data analytics and process optimization tools.
- Collaborate with sales, engineering, and customer success teams to identify upselling opportunities and deliver tailored solutions that exceed client expectations.
- Conduct root cause analysis for service failures, recommend corrective actions, and ensure compliance with Honeywell's safety and quality standards.
- Mentor and train junior technicians, fostering a culture of continuous improvement and technical excellence.
- Manage inventory, tools, and resources for field operations while preparing detailed service reports and performance metrics for senior leadership.
What Makes This Role Exciting
Join a dynamic team at the forefront of Honeywell's mission to make the world safer, more comfortable, and sustainable. You'll have the opportunity to work on cutting-edge technologies, travel across India to diverse client sites, and directly impact business growth. With hybrid flexibility, comprehensive benefits, and career development paths to senior leadership, this role offers professional fulfillment and innovation-driven challenges in a global leader's ecosystem.
Summary
As a Lead Field Service Technician here at Honeywell, you will lead our Field Service team, optimize operations, and drive customer satisfaction and business growth through strategic initiatives and cross-functional collaboration.
Locations
- One-HON-UTC-1F ,Sushant Lok Phase I Sector 43,, Sushant Lok-1, , Gurugram, HR, IN 122001
Salary
1,500,000 - 3,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Expertise in PLC programming (Allen-Bradley, Siemens) and HMI configurationintermediate
- Proficiency in diagnostic tools for HVAC, fire safety, and process control systemsintermediate
- Strong leadership and team management abilitiesintermediate
- Excellent problem-solving and root cause analysis skillsintermediate
- Customer-facing communication and presentation skillsintermediate
- Data analytics using tools like Excel, Tableau, or Honeywell's Forge platformintermediate
- Familiarity with CMMS software and mobile service appsintermediate
- Project management skills (PMP principles)intermediate
- Technical writing for reports and documentationintermediate
Required Qualifications
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field (experience)
- 5+ years of hands-on experience in field service operations, preferably in industrial automation, HVAC, or safety systems (experience)
- 2+ years of leadership experience managing field service teams (experience)
- Proven track record in troubleshooting complex electromechanical systems and PLC programming (experience)
- Valid driver's license and willingness to travel up to 50% within India (experience)
- Strong knowledge of Indian safety regulations (e.g., Factories Act) and ISO 9001 standards (experience)
Preferred Qualifications
- Master's degree in Engineering or Business Administration (experience)
- Certifications such as Honeywell Field Service Certification, Six Sigma Green Belt, or OEM-specific training (e.g., Siemens, Schneider Electric) (experience)
- Experience with IoT-enabled predictive maintenance tools and CRM systems like Salesforce (experience)
Responsibilities
- Lead on-site installation, commissioning, and calibration of Honeywell control systems and sensors for industrial clients
- Diagnose and repair advanced issues in automation equipment, including PLCs, SCADA, and building management systems
- Optimize field service workflows by implementing digital tools for scheduling, dispatching, and real-time reporting
- Drive customer satisfaction through proactive service planning and post-service follow-ups, achieving NPS targets
- Collaborate cross-functionally with R&D and product teams to provide field feedback for product improvements
- Conduct safety audits and training sessions to ensure team compliance with Honeywell's EHS policies
- Analyze service data to identify trends, reduce costs, and support business development initiatives
Benefits
- general: Competitive salary with performance-based incentives
- general: Comprehensive health insurance for family, including medical and wellness programs
- general: Provident Fund (PF) matching and gratuity
- general: Professional development with tuition reimbursement and leadership training
- general: Flexible hybrid work model with work-life balance initiatives
- general: Employee stock purchase plan and global mobility opportunities
Tags & Categories
Lead Field Service Technician
Honeywell
Lead Field Service Technician
Job Description
Lead Field Service Technician
Location: India | Workplace: Hybrid
Overview
As a Lead Field Service Technician at Honeywell, you will lead our Field Service team, optimize operations, and drive customer satisfaction and business growth through strategic initiatives and cross-functional collaboration. Honeywell is a Fortune 100 company committed to innovation in aerospace, building technologies, performance materials, and safety solutions. In this pivotal role, you will oversee on-site service delivery for industrial automation, HVAC systems, and safety technologies, ensuring seamless installation, maintenance, and troubleshooting for our clients across India.
Key Responsibilities
- Lead a team of field technicians in executing service contracts, conducting preventive maintenance, and resolving complex technical issues on customer sites.
- Develop and implement operational strategies to enhance service efficiency, reduce downtime, and improve response times using data analytics and process optimization tools.
- Collaborate with sales, engineering, and customer success teams to identify upselling opportunities and deliver tailored solutions that exceed client expectations.
- Conduct root cause analysis for service failures, recommend corrective actions, and ensure compliance with Honeywell's safety and quality standards.
- Mentor and train junior technicians, fostering a culture of continuous improvement and technical excellence.
- Manage inventory, tools, and resources for field operations while preparing detailed service reports and performance metrics for senior leadership.
What Makes This Role Exciting
Join a dynamic team at the forefront of Honeywell's mission to make the world safer, more comfortable, and sustainable. You'll have the opportunity to work on cutting-edge technologies, travel across India to diverse client sites, and directly impact business growth. With hybrid flexibility, comprehensive benefits, and career development paths to senior leadership, this role offers professional fulfillment and innovation-driven challenges in a global leader's ecosystem.
Summary
As a Lead Field Service Technician here at Honeywell, you will lead our Field Service team, optimize operations, and drive customer satisfaction and business growth through strategic initiatives and cross-functional collaboration.
Locations
- One-HON-UTC-1F ,Sushant Lok Phase I Sector 43,, Sushant Lok-1, , Gurugram, HR, IN 122001
Salary
1,500,000 - 3,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Expertise in PLC programming (Allen-Bradley, Siemens) and HMI configurationintermediate
- Proficiency in diagnostic tools for HVAC, fire safety, and process control systemsintermediate
- Strong leadership and team management abilitiesintermediate
- Excellent problem-solving and root cause analysis skillsintermediate
- Customer-facing communication and presentation skillsintermediate
- Data analytics using tools like Excel, Tableau, or Honeywell's Forge platformintermediate
- Familiarity with CMMS software and mobile service appsintermediate
- Project management skills (PMP principles)intermediate
- Technical writing for reports and documentationintermediate
Required Qualifications
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field (experience)
- 5+ years of hands-on experience in field service operations, preferably in industrial automation, HVAC, or safety systems (experience)
- 2+ years of leadership experience managing field service teams (experience)
- Proven track record in troubleshooting complex electromechanical systems and PLC programming (experience)
- Valid driver's license and willingness to travel up to 50% within India (experience)
- Strong knowledge of Indian safety regulations (e.g., Factories Act) and ISO 9001 standards (experience)
Preferred Qualifications
- Master's degree in Engineering or Business Administration (experience)
- Certifications such as Honeywell Field Service Certification, Six Sigma Green Belt, or OEM-specific training (e.g., Siemens, Schneider Electric) (experience)
- Experience with IoT-enabled predictive maintenance tools and CRM systems like Salesforce (experience)
Responsibilities
- Lead on-site installation, commissioning, and calibration of Honeywell control systems and sensors for industrial clients
- Diagnose and repair advanced issues in automation equipment, including PLCs, SCADA, and building management systems
- Optimize field service workflows by implementing digital tools for scheduling, dispatching, and real-time reporting
- Drive customer satisfaction through proactive service planning and post-service follow-ups, achieving NPS targets
- Collaborate cross-functionally with R&D and product teams to provide field feedback for product improvements
- Conduct safety audits and training sessions to ensure team compliance with Honeywell's EHS policies
- Analyze service data to identify trends, reduce costs, and support business development initiatives
Benefits
- general: Competitive salary with performance-based incentives
- general: Comprehensive health insurance for family, including medical and wellness programs
- general: Provident Fund (PF) matching and gratuity
- general: Professional development with tuition reimbursement and leadership training
- general: Flexible hybrid work model with work-life balance initiatives
- general: Employee stock purchase plan and global mobility opportunities
Tags & Categories