Lead Field Service Technician
Honeywell
Lead Field Service Technician
Job Description
Lead Field Service Technician
Location: India | Workplace: Hybrid
Overview
As a Lead Field Service Technician at Honeywell, you will play a pivotal role in leading our Field Service team, optimizing operations, and driving customer satisfaction and business growth. Honeywell, a Fortune 100 company and global leader in innovative solutions across aerospace, building technologies, performance materials, and safety & productivity, is seeking a dynamic leader to spearhead field service excellence in India. In this hybrid role, you will combine hands-on technical expertise with strategic leadership to ensure seamless service delivery, foster cross-functional collaboration, and implement initiatives that enhance operational efficiency and client relationships. Join us to contribute to world-class technologies that make the world safer, more comfortable, and more sustainable.
Key Responsibilities
- Lead a team of field service technicians, providing mentorship, performance coaching, and resource allocation to deliver high-quality service on industrial automation, HVAC systems, and safety equipment.
- Optimize field service operations by developing and implementing process improvements, scheduling efficiencies, and predictive maintenance strategies to minimize downtime and maximize uptime for customers.
- Drive customer satisfaction through proactive site visits, root cause analysis of service issues, and tailored solutions that exceed client expectations in sectors like manufacturing, energy, and infrastructure.
- Collaborate cross-functionally with sales, engineering, and product teams to identify growth opportunities, support product launches, and integrate feedback into service enhancements.
- Ensure compliance with safety standards, regulatory requirements, and Honeywell's quality protocols during all field activities, including installations, repairs, and upgrades.
- Manage service contracts, inventory, and tools, while analyzing KPIs to report on performance metrics and recommend strategic initiatives for business expansion.
What Makes This Role Exciting
This position offers the chance to lead transformative projects in a high-impact environment, working with cutting-edge Honeywell technologies that power India's industrial landscape. You'll enjoy hybrid flexibility, opportunities for career advancement in a global organization, and the satisfaction of directly contributing to customer success and innovation. Be part of a collaborative culture that values leadership, technical prowess, and bold ideas to drive sustainable growth.
Summary
As a Lead Field Service Technician here at Honeywell, you will lead our Field Service team, optimize operations, and drive customer satisfaction and business growth through strategic initiatives and cross-functional collaboration.
Locations
- One-HON-UTC-1F ,Sushant Lok Phase I Sector 43,, Sushant Lok-1, , Gurugram, HR, IN 122001
Salary
1,500,000 - 3,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Expertise in electro-mechanical systems, PLC programming, and industrial controlsintermediate
- Proficiency in diagnostic tools (e.g., multimeters, oscilloscopes, Honeywell-specific software)intermediate
- Strong leadership and team management skillsintermediate
- Excellent problem-solving and root cause analysis abilitiesintermediate
- Customer-facing communication and relationship-building skillsintermediate
- Project management proficiency (e.g., MS Project, SAP)intermediate
- Knowledge of HVAC, automation, or safety systemsintermediate
- Data analysis and KPI reporting using Excel or BI toolsintermediate
- Safety protocol adherence and risk assessmentintermediate
- Bilingual proficiency (English and Hindi preferred)intermediate
Required Qualifications
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field (experience)
- 5+ years of hands-on experience in field service operations, preferably in industrial automation, HVAC, or safety systems (experience)
- 2+ years of leadership experience managing field service teams and projects (experience)
- Proven track record in troubleshooting and repairing complex electro-mechanical systems (experience)
- Strong knowledge of Indian industrial safety standards and regulations (e.g., ISO, OSHA equivalents) (experience)
- Valid driver's license and willingness to travel up to 50% within India (experience)
Preferred Qualifications
- Master's degree in Engineering or Business Administration (experience)
- Certifications such as Honeywell Field Service Certification, Six Sigma Green Belt, or relevant OEM training (experience)
- Experience with Honeywell products (e.g., building controls, process solutions) or similar industry leaders (experience)
Responsibilities
- Lead and mentor a team of 5-10 field technicians, conducting training sessions and performance evaluations to build technical competency
- Plan and execute field service schedules, ensuring on-time delivery of installations, preventive maintenance, and emergency repairs
- Perform advanced diagnostics and repairs on Honeywell systems using diagnostic tools, PLC programming, and calibration equipment
- Analyze service data and customer feedback to identify trends, implement process optimizations, and reduce mean time to repair (MTTR)
- Collaborate with sales and engineering teams to develop service proposals, upsell opportunities, and custom solutions for key accounts
- Maintain accurate service records, inventory management, and compliance documentation using Honeywell's ERP systems
- Drive continuous improvement initiatives, such as adopting IoT-enabled predictive maintenance and digital service tools
Benefits
- general: Competitive salary with performance-based incentives
- general: Comprehensive health insurance for employee and family
- general: Provident Fund (PF) matching and gratuity
- general: Professional development programs, including Honeywell University training
- general: Hybrid work model with flexible hours and work-life balance initiatives
- general: Employee stock purchase plan and global mobility opportunities
Tags & Categories
Lead Field Service Technician
Honeywell
Lead Field Service Technician
Job Description
Lead Field Service Technician
Location: India | Workplace: Hybrid
Overview
As a Lead Field Service Technician at Honeywell, you will play a pivotal role in leading our Field Service team, optimizing operations, and driving customer satisfaction and business growth. Honeywell, a Fortune 100 company and global leader in innovative solutions across aerospace, building technologies, performance materials, and safety & productivity, is seeking a dynamic leader to spearhead field service excellence in India. In this hybrid role, you will combine hands-on technical expertise with strategic leadership to ensure seamless service delivery, foster cross-functional collaboration, and implement initiatives that enhance operational efficiency and client relationships. Join us to contribute to world-class technologies that make the world safer, more comfortable, and more sustainable.
Key Responsibilities
- Lead a team of field service technicians, providing mentorship, performance coaching, and resource allocation to deliver high-quality service on industrial automation, HVAC systems, and safety equipment.
- Optimize field service operations by developing and implementing process improvements, scheduling efficiencies, and predictive maintenance strategies to minimize downtime and maximize uptime for customers.
- Drive customer satisfaction through proactive site visits, root cause analysis of service issues, and tailored solutions that exceed client expectations in sectors like manufacturing, energy, and infrastructure.
- Collaborate cross-functionally with sales, engineering, and product teams to identify growth opportunities, support product launches, and integrate feedback into service enhancements.
- Ensure compliance with safety standards, regulatory requirements, and Honeywell's quality protocols during all field activities, including installations, repairs, and upgrades.
- Manage service contracts, inventory, and tools, while analyzing KPIs to report on performance metrics and recommend strategic initiatives for business expansion.
What Makes This Role Exciting
This position offers the chance to lead transformative projects in a high-impact environment, working with cutting-edge Honeywell technologies that power India's industrial landscape. You'll enjoy hybrid flexibility, opportunities for career advancement in a global organization, and the satisfaction of directly contributing to customer success and innovation. Be part of a collaborative culture that values leadership, technical prowess, and bold ideas to drive sustainable growth.
Summary
As a Lead Field Service Technician here at Honeywell, you will lead our Field Service team, optimize operations, and drive customer satisfaction and business growth through strategic initiatives and cross-functional collaboration.
Locations
- One-HON-UTC-1F ,Sushant Lok Phase I Sector 43,, Sushant Lok-1, , Gurugram, HR, IN 122001
Salary
1,500,000 - 3,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Expertise in electro-mechanical systems, PLC programming, and industrial controlsintermediate
- Proficiency in diagnostic tools (e.g., multimeters, oscilloscopes, Honeywell-specific software)intermediate
- Strong leadership and team management skillsintermediate
- Excellent problem-solving and root cause analysis abilitiesintermediate
- Customer-facing communication and relationship-building skillsintermediate
- Project management proficiency (e.g., MS Project, SAP)intermediate
- Knowledge of HVAC, automation, or safety systemsintermediate
- Data analysis and KPI reporting using Excel or BI toolsintermediate
- Safety protocol adherence and risk assessmentintermediate
- Bilingual proficiency (English and Hindi preferred)intermediate
Required Qualifications
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field (experience)
- 5+ years of hands-on experience in field service operations, preferably in industrial automation, HVAC, or safety systems (experience)
- 2+ years of leadership experience managing field service teams and projects (experience)
- Proven track record in troubleshooting and repairing complex electro-mechanical systems (experience)
- Strong knowledge of Indian industrial safety standards and regulations (e.g., ISO, OSHA equivalents) (experience)
- Valid driver's license and willingness to travel up to 50% within India (experience)
Preferred Qualifications
- Master's degree in Engineering or Business Administration (experience)
- Certifications such as Honeywell Field Service Certification, Six Sigma Green Belt, or relevant OEM training (experience)
- Experience with Honeywell products (e.g., building controls, process solutions) or similar industry leaders (experience)
Responsibilities
- Lead and mentor a team of 5-10 field technicians, conducting training sessions and performance evaluations to build technical competency
- Plan and execute field service schedules, ensuring on-time delivery of installations, preventive maintenance, and emergency repairs
- Perform advanced diagnostics and repairs on Honeywell systems using diagnostic tools, PLC programming, and calibration equipment
- Analyze service data and customer feedback to identify trends, implement process optimizations, and reduce mean time to repair (MTTR)
- Collaborate with sales and engineering teams to develop service proposals, upsell opportunities, and custom solutions for key accounts
- Maintain accurate service records, inventory management, and compliance documentation using Honeywell's ERP systems
- Drive continuous improvement initiatives, such as adopting IoT-enabled predictive maintenance and digital service tools
Benefits
- general: Competitive salary with performance-based incentives
- general: Comprehensive health insurance for employee and family
- general: Provident Fund (PF) matching and gratuity
- general: Professional development programs, including Honeywell University training
- general: Hybrid work model with flexible hours and work-life balance initiatives
- general: Employee stock purchase plan and global mobility opportunities
Tags & Categories