Lead Field Service Technician
Honeywell
Lead Field Service Technician
Job Description
Lead Field Service Technician
Location: India | Workplace: Hybrid
Overview
As a Lead Field Service Technician at Honeywell, you will lead our Field Service team, optimize operations, and drive customer satisfaction and business growth through strategic initiatives and cross-functional collaboration. Honeywell is a Fortune 100 company committed to innovation in aerospace, building technologies, performance materials, and safety solutions. In this leadership role, you will oversee on-site technical services for industrial automation, HVAC systems, and safety equipment, ensuring seamless installation, maintenance, and troubleshooting for our diverse client base across India.
Key Responsibilities
- Lead a team of field technicians in executing service contracts, conducting preventive maintenance, and resolving complex technical issues on customer sites.
- Develop and implement operational strategies to enhance service efficiency, reduce downtime, and achieve key performance indicators (KPIs) such as first-time fix rates and customer satisfaction scores.
- Collaborate with sales, engineering, and product teams to identify upselling opportunities and integrate customer feedback into product improvements.
- Conduct root cause analysis for service failures and drive continuous improvement initiatives using lean methodologies and data analytics.
- Ensure compliance with safety standards, regulatory requirements, and Honeywell's quality management systems during all field activities.
- Mentor and train junior technicians, fostering a culture of technical excellence and professional development.
What Makes This Role Exciting
This position offers the chance to lead impactful projects in a dynamic, technology-driven environment at a global leader like Honeywell. You'll work on cutting-edge solutions that power industries, travel across India for hands-on customer engagements, and contribute to sustainable growth. With hybrid flexibility, comprehensive benefits, and opportunities for career advancement, you'll thrive in a collaborative culture that values innovation, diversity, and work-life balance. Join us to make a real difference in customer success and Honeywell's mission to create a safer, more sustainable world.
Summary
As a Lead Field Service Technician here at Honeywell, you will lead our Field Service team, optimize operations, and drive customer satisfaction and business growth through strategic initiatives and cross-functional collaboration.
Locations
- One-HON-UTC-1F ,Sushant Lok Phase I Sector 43,, Sushant Lok-1, , Gurugram, HR, IN 122001
Salary
1,500,000 - 3,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Expertise in electrical/mechanical systems troubleshooting and repairintermediate
- Proficiency in PLC, SCADA, and HMI programmingintermediate
- Strong leadership and team management abilitiesintermediate
- Excellent problem-solving and root cause analysis skillsintermediate
- Customer-facing communication and presentation skillsintermediate
- Knowledge of industry standards (IEC, ISO, NEC)intermediate
- Familiarity with diagnostic tools like multimeters, oscilloscopes, and thermal imagersintermediate
- Project management and time management proficiencyintermediate
- Data analysis using Excel or similar toolsintermediate
- Fluency in English and Hindiintermediate
Required Qualifications
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Instrumentation, or a related technical field (experience)
- 5+ years of experience in field service operations, preferably in industrial automation, HVAC, or safety systems (experience)
- 2+ years in a leadership or supervisory role managing field service teams (experience)
- Proven track record of optimizing service delivery and driving customer satisfaction metrics (experience)
- Hands-on experience with diagnostic tools, PLC programming, and calibration equipment (experience)
- Ability to travel up to 50% within India and valid driver's license (experience)
Preferred Qualifications
- Master's degree in Engineering or Business Administration (experience)
- Certifications such as Six Sigma Green Belt, Honeywell-specific training, or ISO 9001 Lead Auditor (experience)
- Experience with CRM systems like Salesforce and ERP tools like SAP (experience)
Responsibilities
- Lead and mentor a team of 5-10 field technicians, assigning tasks, monitoring performance, and conducting performance reviews
- Plan and execute field service schedules, ensuring optimal resource allocation and minimal customer disruptions
- Perform advanced troubleshooting, repairs, and installations of Honeywell products including control systems and sensors
- Analyze service data to identify trends, recommend process improvements, and reduce operational costs
- Build strong customer relationships through proactive communication, training sessions, and post-service follow-ups
- Coordinate with cross-functional teams to resolve escalated issues and support new product launches
- Maintain accurate service records, generate reports, and ensure adherence to Honeywell's EHS and quality standards
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance for self and family
- general: Provident Fund (PF) and gratuity contributions
- general: Professional development programs and tuition reimbursement
- general: Flexible hybrid work model with work-life balance initiatives
- general: Employee stock purchase plan and global mobility opportunities
Tags & Categories
Lead Field Service Technician
Honeywell
Lead Field Service Technician
Job Description
Lead Field Service Technician
Location: India | Workplace: Hybrid
Overview
As a Lead Field Service Technician at Honeywell, you will lead our Field Service team, optimize operations, and drive customer satisfaction and business growth through strategic initiatives and cross-functional collaboration. Honeywell is a Fortune 100 company committed to innovation in aerospace, building technologies, performance materials, and safety solutions. In this leadership role, you will oversee on-site technical services for industrial automation, HVAC systems, and safety equipment, ensuring seamless installation, maintenance, and troubleshooting for our diverse client base across India.
Key Responsibilities
- Lead a team of field technicians in executing service contracts, conducting preventive maintenance, and resolving complex technical issues on customer sites.
- Develop and implement operational strategies to enhance service efficiency, reduce downtime, and achieve key performance indicators (KPIs) such as first-time fix rates and customer satisfaction scores.
- Collaborate with sales, engineering, and product teams to identify upselling opportunities and integrate customer feedback into product improvements.
- Conduct root cause analysis for service failures and drive continuous improvement initiatives using lean methodologies and data analytics.
- Ensure compliance with safety standards, regulatory requirements, and Honeywell's quality management systems during all field activities.
- Mentor and train junior technicians, fostering a culture of technical excellence and professional development.
What Makes This Role Exciting
This position offers the chance to lead impactful projects in a dynamic, technology-driven environment at a global leader like Honeywell. You'll work on cutting-edge solutions that power industries, travel across India for hands-on customer engagements, and contribute to sustainable growth. With hybrid flexibility, comprehensive benefits, and opportunities for career advancement, you'll thrive in a collaborative culture that values innovation, diversity, and work-life balance. Join us to make a real difference in customer success and Honeywell's mission to create a safer, more sustainable world.
Summary
As a Lead Field Service Technician here at Honeywell, you will lead our Field Service team, optimize operations, and drive customer satisfaction and business growth through strategic initiatives and cross-functional collaboration.
Locations
- One-HON-UTC-1F ,Sushant Lok Phase I Sector 43,, Sushant Lok-1, , Gurugram, HR, IN 122001
Salary
1,500,000 - 3,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Expertise in electrical/mechanical systems troubleshooting and repairintermediate
- Proficiency in PLC, SCADA, and HMI programmingintermediate
- Strong leadership and team management abilitiesintermediate
- Excellent problem-solving and root cause analysis skillsintermediate
- Customer-facing communication and presentation skillsintermediate
- Knowledge of industry standards (IEC, ISO, NEC)intermediate
- Familiarity with diagnostic tools like multimeters, oscilloscopes, and thermal imagersintermediate
- Project management and time management proficiencyintermediate
- Data analysis using Excel or similar toolsintermediate
- Fluency in English and Hindiintermediate
Required Qualifications
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Instrumentation, or a related technical field (experience)
- 5+ years of experience in field service operations, preferably in industrial automation, HVAC, or safety systems (experience)
- 2+ years in a leadership or supervisory role managing field service teams (experience)
- Proven track record of optimizing service delivery and driving customer satisfaction metrics (experience)
- Hands-on experience with diagnostic tools, PLC programming, and calibration equipment (experience)
- Ability to travel up to 50% within India and valid driver's license (experience)
Preferred Qualifications
- Master's degree in Engineering or Business Administration (experience)
- Certifications such as Six Sigma Green Belt, Honeywell-specific training, or ISO 9001 Lead Auditor (experience)
- Experience with CRM systems like Salesforce and ERP tools like SAP (experience)
Responsibilities
- Lead and mentor a team of 5-10 field technicians, assigning tasks, monitoring performance, and conducting performance reviews
- Plan and execute field service schedules, ensuring optimal resource allocation and minimal customer disruptions
- Perform advanced troubleshooting, repairs, and installations of Honeywell products including control systems and sensors
- Analyze service data to identify trends, recommend process improvements, and reduce operational costs
- Build strong customer relationships through proactive communication, training sessions, and post-service follow-ups
- Coordinate with cross-functional teams to resolve escalated issues and support new product launches
- Maintain accurate service records, generate reports, and ensure adherence to Honeywell's EHS and quality standards
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance for self and family
- general: Provident Fund (PF) and gratuity contributions
- general: Professional development programs and tuition reimbursement
- general: Flexible hybrid work model with work-life balance initiatives
- general: Employee stock purchase plan and global mobility opportunities
Tags & Categories