Lead Field Service Technician
Honeywell
Lead Field Service Technician
Job Description
Lead Field Service Technician
Location: India | Workplace: Hybrid | Reports to: Field Service Manager | Work out of: Bangalore, Karnataka
Overview
As a Lead Field Service Technician at Honeywell, you will lead our Field Service team, optimize operations, and drive customer satisfaction and business growth through strategic initiatives and cross-functional collaboration. Honeywell is a Fortune 100 company at the forefront of innovation in aerospace, building technologies, performance materials, and safety solutions. In this pivotal role, you will oversee on-site technical services for industrial automation, HVAC systems, and safety equipment, ensuring seamless installation, maintenance, and troubleshooting for our diverse client base across India. Reporting directly to the Field Service Manager, you’ll work out of our state-of-the-art facility in Bangalore, Karnataka, on a hybrid schedule that balances field deployments with office-based planning and team leadership.
Key Responsibilities
- Lead a team of 5-10 field technicians in executing service contracts, conducting preventive maintenance, and resolving complex technical issues on Honeywell products including building automation systems and process control equipment.
- Optimize field operations by developing efficient scheduling, inventory management, and resource allocation strategies to minimize downtime and maximize service delivery.
- Drive customer satisfaction through proactive relationship management, root cause analysis of service failures, and implementation of continuous improvement initiatives.
- Collaborate cross-functionally with sales, engineering, and product teams to identify upselling opportunities and contribute to business growth targets.
- Ensure compliance with safety standards, industry regulations (e.g., ISO 9001, OSHA equivalents), and Honeywell's quality protocols during all field activities.
- Mentor and develop team members through training programs, performance evaluations, and knowledge-sharing sessions to build technical expertise and leadership capabilities.
What Makes This Role Exciting
This role offers the chance to lead impactful projects in a dynamic, technology-driven environment at a global leader like Honeywell. You'll travel across India to high-profile client sites, influence strategic service innovations, and contribute to sustainable business growth. With hybrid flexibility, comprehensive professional development, and exposure to cutting-edge technologies like IoT-enabled predictive maintenance, you'll advance your career while making a tangible difference in customer success and operational excellence. Join us to lead, innovate, and thrive in a collaborative culture that values bold ideas and results.
Summary
As a Lead Field Service Technician here at Honeywell, you will lead our Field Service team, optimize operations, and drive customer satisfaction and business growth through strategic initiatives and cross-functional collaboration.You will report directly to our [Title] and you’ll work out of our [City, State] location on a [Hybrid, On-site, Remote] work schedule.
Locations
- One-HON-UTC-1F ,Sushant Lok Phase I Sector 43,, Sushant Lok-1, , Gurugram, HR, IN 122001
Salary
1,500,000 - 3,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Expertise in electrical/mechanical diagnostics and repair of industrial systemsintermediate
- Proficiency with Honeywell-specific tools and software (e.g., Experion PKS, ComfortPoint)intermediate
- Strong leadership and team management abilitiesintermediate
- Excellent problem-solving and root cause analysis skillsintermediate
- Customer-facing communication and relationship-building expertiseintermediate
- Project management and scheduling proficiencyintermediate
- Knowledge of safety protocols and regulatory compliance (e.g., Factories Act, PESO)intermediate
- Familiarity with CMMS/ERP systems like SAPintermediate
- Analytical skills for performance metrics and KPIsintermediate
- Adaptability to hybrid field/office environmentintermediate
Required Qualifications
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronics, or a related technical field (experience)
- 5+ years of hands-on experience in field service operations, preferably in industrial automation, HVAC, or safety systems (experience)
- 2+ years in a leadership or supervisory role managing field service teams (experience)
- Proven track record of optimizing service operations and driving customer satisfaction metrics (experience)
- Strong knowledge of diagnostic tools, calibration equipment, and industry safety standards (experience)
- Willingness to travel up to 50% within India for field assignments (experience)
Preferred Qualifications
- Master's degree in Engineering or Business Administration (experience)
- Certifications such as Honeywell Field Service Certification, Six Sigma Green Belt, or ISO Lead Auditor (experience)
- Experience with IoT, predictive maintenance technologies, or CRM systems like Salesforce (experience)
Responsibilities
- Lead and mentor a team of field technicians in installation, commissioning, troubleshooting, and repair of Honeywell products and systems
- Develop and implement operational strategies to enhance service efficiency, reduce response times, and achieve SLA targets
- Conduct root cause analysis for service incidents and drive corrective actions to prevent recurrence
- Build and maintain strong customer relationships, gathering feedback to inform product improvements and growth opportunities
- Collaborate with cross-functional teams including engineering, sales, and supply chain to ensure seamless service delivery
- Manage inventory, tools, and spare parts logistics to support field operations without delays
- Prepare detailed service reports, performance metrics, and recommendations for senior leadership
Benefits
- general: Competitive salary with performance-based incentives
- general: Comprehensive health insurance for employee and family
- general: Provident Fund (PF) matching and gratuity
- general: Professional development programs and tuition reimbursement
- general: Flexible hybrid work schedule with work-life balance initiatives
- general: Employee stock purchase plan and global mobility opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Lead Field Service Technician @ Honeywell.
Related Books and Jobs
Lead Field Service Technician
Honeywell
Lead Field Service Technician
Job Description
Lead Field Service Technician
Location: India | Workplace: Hybrid | Reports to: Field Service Manager | Work out of: Bangalore, Karnataka
Overview
As a Lead Field Service Technician at Honeywell, you will lead our Field Service team, optimize operations, and drive customer satisfaction and business growth through strategic initiatives and cross-functional collaboration. Honeywell is a Fortune 100 company at the forefront of innovation in aerospace, building technologies, performance materials, and safety solutions. In this pivotal role, you will oversee on-site technical services for industrial automation, HVAC systems, and safety equipment, ensuring seamless installation, maintenance, and troubleshooting for our diverse client base across India. Reporting directly to the Field Service Manager, you’ll work out of our state-of-the-art facility in Bangalore, Karnataka, on a hybrid schedule that balances field deployments with office-based planning and team leadership.
Key Responsibilities
- Lead a team of 5-10 field technicians in executing service contracts, conducting preventive maintenance, and resolving complex technical issues on Honeywell products including building automation systems and process control equipment.
- Optimize field operations by developing efficient scheduling, inventory management, and resource allocation strategies to minimize downtime and maximize service delivery.
- Drive customer satisfaction through proactive relationship management, root cause analysis of service failures, and implementation of continuous improvement initiatives.
- Collaborate cross-functionally with sales, engineering, and product teams to identify upselling opportunities and contribute to business growth targets.
- Ensure compliance with safety standards, industry regulations (e.g., ISO 9001, OSHA equivalents), and Honeywell's quality protocols during all field activities.
- Mentor and develop team members through training programs, performance evaluations, and knowledge-sharing sessions to build technical expertise and leadership capabilities.
What Makes This Role Exciting
This role offers the chance to lead impactful projects in a dynamic, technology-driven environment at a global leader like Honeywell. You'll travel across India to high-profile client sites, influence strategic service innovations, and contribute to sustainable business growth. With hybrid flexibility, comprehensive professional development, and exposure to cutting-edge technologies like IoT-enabled predictive maintenance, you'll advance your career while making a tangible difference in customer success and operational excellence. Join us to lead, innovate, and thrive in a collaborative culture that values bold ideas and results.
Summary
As a Lead Field Service Technician here at Honeywell, you will lead our Field Service team, optimize operations, and drive customer satisfaction and business growth through strategic initiatives and cross-functional collaboration.You will report directly to our [Title] and you’ll work out of our [City, State] location on a [Hybrid, On-site, Remote] work schedule.
Locations
- One-HON-UTC-1F ,Sushant Lok Phase I Sector 43,, Sushant Lok-1, , Gurugram, HR, IN 122001
Salary
1,500,000 - 3,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Expertise in electrical/mechanical diagnostics and repair of industrial systemsintermediate
- Proficiency with Honeywell-specific tools and software (e.g., Experion PKS, ComfortPoint)intermediate
- Strong leadership and team management abilitiesintermediate
- Excellent problem-solving and root cause analysis skillsintermediate
- Customer-facing communication and relationship-building expertiseintermediate
- Project management and scheduling proficiencyintermediate
- Knowledge of safety protocols and regulatory compliance (e.g., Factories Act, PESO)intermediate
- Familiarity with CMMS/ERP systems like SAPintermediate
- Analytical skills for performance metrics and KPIsintermediate
- Adaptability to hybrid field/office environmentintermediate
Required Qualifications
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronics, or a related technical field (experience)
- 5+ years of hands-on experience in field service operations, preferably in industrial automation, HVAC, or safety systems (experience)
- 2+ years in a leadership or supervisory role managing field service teams (experience)
- Proven track record of optimizing service operations and driving customer satisfaction metrics (experience)
- Strong knowledge of diagnostic tools, calibration equipment, and industry safety standards (experience)
- Willingness to travel up to 50% within India for field assignments (experience)
Preferred Qualifications
- Master's degree in Engineering or Business Administration (experience)
- Certifications such as Honeywell Field Service Certification, Six Sigma Green Belt, or ISO Lead Auditor (experience)
- Experience with IoT, predictive maintenance technologies, or CRM systems like Salesforce (experience)
Responsibilities
- Lead and mentor a team of field technicians in installation, commissioning, troubleshooting, and repair of Honeywell products and systems
- Develop and implement operational strategies to enhance service efficiency, reduce response times, and achieve SLA targets
- Conduct root cause analysis for service incidents and drive corrective actions to prevent recurrence
- Build and maintain strong customer relationships, gathering feedback to inform product improvements and growth opportunities
- Collaborate with cross-functional teams including engineering, sales, and supply chain to ensure seamless service delivery
- Manage inventory, tools, and spare parts logistics to support field operations without delays
- Prepare detailed service reports, performance metrics, and recommendations for senior leadership
Benefits
- general: Competitive salary with performance-based incentives
- general: Comprehensive health insurance for employee and family
- general: Provident Fund (PF) matching and gratuity
- general: Professional development programs and tuition reimbursement
- general: Flexible hybrid work schedule with work-life balance initiatives
- general: Employee stock purchase plan and global mobility opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Lead Field Service Technician @ Honeywell.
Related Books and Jobs