Praktikant (m/w/d) im Bereich CX Training Specialist
Honeywell
Praktikant (m/w/d) im Bereich CX Training Specialist
Job Description
Praktikant (m/w/d) im Bereich CX Training Specialist
Location: International (On-site)
Overview
Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world’s toughest challenges in energy, safety, security, air and space travel. We are seeking a motivated Praktikant (m/w/d) im Bereich CX Training Specialist to join our global Customer Experience (CX) team. This internship offers hands-on experience in developing innovative training programs that enhance customer interactions across Honeywell's diverse portfolio. As an intern, you will contribute to creating engaging, scalable training solutions that drive customer satisfaction and loyalty in a dynamic, technology-driven environment. This role is ideal for students or recent graduates passionate about customer experience, learning and development, and digital transformation.
Key Responsibilities
- Assist in designing and developing interactive e-learning modules and training materials focused on Honeywell's CX platforms and tools.
- Collaborate with CX subject matter experts to identify training needs and create tailored content for global customer-facing teams.
- Support the delivery of virtual and in-person training sessions, including preparation of agendas, materials, and post-session evaluations.
- Analyze training effectiveness through metrics and feedback, recommending improvements to enhance user engagement and knowledge retention.
- Contribute to the localization of training content for international markets, ensuring cultural relevance and accessibility.
- Participate in CX projects, such as updating knowledge bases and integrating AI-driven learning tools into training programs.
What Makes This Role Exciting
Joining Honeywell as a CX Training Specialist intern means working at the intersection of cutting-edge technology and customer-centric innovation. You’ll gain exposure to global teams, collaborate on high-impact projects that reach millions of customers, and develop skills in instructional design, digital learning tools, and data analytics. With mentorship from industry leaders, you’ll build a foundation for a career in CX or L&D while enjoying Honeywell’s collaborative culture, state-of-the-art facilities, and opportunities for real-world impact. This internship is a launchpad to professional growth in a company shaping the future of aerospace, building technologies, and performance materials.
Locations
- Hanns-Klemm-Str. 5, , Boeblingen, BW, DE 71034
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Instructional design principles and adult learning theoriesintermediate
- Proficiency in e-learning authoring tools (e.g., Articulate, Captivate)intermediate
- Strong written and verbal communication in German and Englishintermediate
- Analytical skills for evaluating training metricsintermediate
- Customer experience (CX) frameworks and methodologiesintermediate
- MS Office Suite and collaboration tools (Teams, SharePoint)intermediate
- Project management basics and time managementintermediate
- Adaptability in a fast-paced, international environmentintermediate
- Creativity in content development and multimedia designintermediate
Required Qualifications
- Enrolled in or recently completed a Bachelor's degree in Business Administration, Communications, Education, Psychology, or a related field (experience)
- Strong interest in customer experience (CX) and learning & development (experience)
- Proficiency in German and English; additional languages are a plus (experience)
- Basic experience with e-learning platforms or instructional design tools (experience)
- Excellent communication and interpersonal skills (experience)
- Availability for full-time on-site internship (3-6 months) (experience)
Preferred Qualifications
- Prior internship or project experience in CX, training, or marketing (experience)
- Familiarity with LMS platforms like Articulate 360, Moodle, or Docebo (experience)
- Certifications in instructional design (e.g., ATD or CPTD basics) (experience)
Responsibilities
- Design and develop engaging training modules using tools like Articulate Storyline or Adobe Captivate for CX best practices
- Conduct needs assessments with stakeholders to create targeted training programs for customer service teams
- Facilitate training workshops and webinars, tracking participation and outcomes
- Analyze learner data and feedback to iterate on training content and improve effectiveness
- Collaborate with cross-functional teams (e.g., product, sales) to align training with business goals
- Support the creation of multilingual training resources for international rollout
- Assist in measuring ROI of training initiatives through KPIs like CSAT and knowledge retention rates
Benefits
- general: Competitive internship stipend and performance bonuses
- general: Comprehensive health and wellness benefits
- general: Professional development opportunities and mentorship
- general: Employee assistance programs and mental health support
- general: On-site perks including gym access and subsidized meals
- general: Networking events and exposure to Honeywell leadership
Tags & Categories
Answer 10 quick questions to check your fit for Praktikant (m/w/d) im Bereich CX Training Specialist @ Honeywell.
Related Books and Jobs
Praktikant (m/w/d) im Bereich CX Training Specialist
Honeywell
Praktikant (m/w/d) im Bereich CX Training Specialist
Job Description
Praktikant (m/w/d) im Bereich CX Training Specialist
Location: International (On-site)
Overview
Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world’s toughest challenges in energy, safety, security, air and space travel. We are seeking a motivated Praktikant (m/w/d) im Bereich CX Training Specialist to join our global Customer Experience (CX) team. This internship offers hands-on experience in developing innovative training programs that enhance customer interactions across Honeywell's diverse portfolio. As an intern, you will contribute to creating engaging, scalable training solutions that drive customer satisfaction and loyalty in a dynamic, technology-driven environment. This role is ideal for students or recent graduates passionate about customer experience, learning and development, and digital transformation.
Key Responsibilities
- Assist in designing and developing interactive e-learning modules and training materials focused on Honeywell's CX platforms and tools.
- Collaborate with CX subject matter experts to identify training needs and create tailored content for global customer-facing teams.
- Support the delivery of virtual and in-person training sessions, including preparation of agendas, materials, and post-session evaluations.
- Analyze training effectiveness through metrics and feedback, recommending improvements to enhance user engagement and knowledge retention.
- Contribute to the localization of training content for international markets, ensuring cultural relevance and accessibility.
- Participate in CX projects, such as updating knowledge bases and integrating AI-driven learning tools into training programs.
What Makes This Role Exciting
Joining Honeywell as a CX Training Specialist intern means working at the intersection of cutting-edge technology and customer-centric innovation. You’ll gain exposure to global teams, collaborate on high-impact projects that reach millions of customers, and develop skills in instructional design, digital learning tools, and data analytics. With mentorship from industry leaders, you’ll build a foundation for a career in CX or L&D while enjoying Honeywell’s collaborative culture, state-of-the-art facilities, and opportunities for real-world impact. This internship is a launchpad to professional growth in a company shaping the future of aerospace, building technologies, and performance materials.
Locations
- Hanns-Klemm-Str. 5, , Boeblingen, BW, DE 71034
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Instructional design principles and adult learning theoriesintermediate
- Proficiency in e-learning authoring tools (e.g., Articulate, Captivate)intermediate
- Strong written and verbal communication in German and Englishintermediate
- Analytical skills for evaluating training metricsintermediate
- Customer experience (CX) frameworks and methodologiesintermediate
- MS Office Suite and collaboration tools (Teams, SharePoint)intermediate
- Project management basics and time managementintermediate
- Adaptability in a fast-paced, international environmentintermediate
- Creativity in content development and multimedia designintermediate
Required Qualifications
- Enrolled in or recently completed a Bachelor's degree in Business Administration, Communications, Education, Psychology, or a related field (experience)
- Strong interest in customer experience (CX) and learning & development (experience)
- Proficiency in German and English; additional languages are a plus (experience)
- Basic experience with e-learning platforms or instructional design tools (experience)
- Excellent communication and interpersonal skills (experience)
- Availability for full-time on-site internship (3-6 months) (experience)
Preferred Qualifications
- Prior internship or project experience in CX, training, or marketing (experience)
- Familiarity with LMS platforms like Articulate 360, Moodle, or Docebo (experience)
- Certifications in instructional design (e.g., ATD or CPTD basics) (experience)
Responsibilities
- Design and develop engaging training modules using tools like Articulate Storyline or Adobe Captivate for CX best practices
- Conduct needs assessments with stakeholders to create targeted training programs for customer service teams
- Facilitate training workshops and webinars, tracking participation and outcomes
- Analyze learner data and feedback to iterate on training content and improve effectiveness
- Collaborate with cross-functional teams (e.g., product, sales) to align training with business goals
- Support the creation of multilingual training resources for international rollout
- Assist in measuring ROI of training initiatives through KPIs like CSAT and knowledge retention rates
Benefits
- general: Competitive internship stipend and performance bonuses
- general: Comprehensive health and wellness benefits
- general: Professional development opportunities and mentorship
- general: Employee assistance programs and mental health support
- general: On-site perks including gym access and subsidized meals
- general: Networking events and exposure to Honeywell leadership
Tags & Categories
Answer 10 quick questions to check your fit for Praktikant (m/w/d) im Bereich CX Training Specialist @ Honeywell.
Related Books and Jobs