Service Transformation Leader
Honeywell
Service Transformation Leader
Job Description
Service Transformation Leader
Overview
Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world’s toughest challenges in energy transition, sustainability, and security. We are seeking a dynamic Service Transformation Leader to join our Benelux Service Leadership Team. This hybrid role, based in Diegem, Kortrijk, or Liège, Belgium, will play a pivotal role in driving the implementation of innovative service offerings across the region. Reporting to the Benelux Service Director, you will ensure seamless alignment among stakeholders, streamline operations by eliminating non-value-add tasks, and elevate customer experience through new methods of working. With a focus on onsite collaboration at the office, this position offers the chance to shape Honeywell's service excellence in a high-impact, international environment.
Key Responsibilities
- Partner with the Benelux Service Leadership Team to design and deploy new service offerings, ensuring cross-functional alignment and minimal disruption to ongoing operations.
- Lead the rollout of customer-centric solutions, including digital tools and process optimizations, to enhance service delivery and satisfaction metrics.
- Identify and eliminate non-value-add activities through lean methodologies, targeting a 20-30% efficiency gain in service workflows.
- Facilitate change management initiatives, providing training and support to field service teams for adopting new ways of working.
- Collaborate with global product, sales, and operations stakeholders to integrate service transformations with Honeywell's broader portfolio strategy.
- Monitor KPIs such as service uptime, response times, and Net Promoter Scores (NPS), driving continuous improvement.
- Develop roadmaps for service innovation, leveraging data analytics to anticipate customer needs in industries like aerospace, building technologies, and industrial automation.
What Makes This Role Exciting
Join a collaborative team at the forefront of Honeywell's service evolution, where your leadership will directly impact customer loyalty and business growth in the Benelux region. Enjoy hybrid flexibility with onsite presence for meaningful interactions, exposure to cutting-edge technologies, and opportunities to influence international strategies. At Honeywell, you'll thrive in a culture of innovation, supported by world-class resources and a commitment to employee development in a sustainable future.
Summary
We have an opportunity for a Service Transformation Leader to join our team in Diegem, Kortrijk or Liege. The purpose of this position is to support the Benelux Service Leadership Team in the implementation of new Service Offerings, working to ensure alignment across all stakeholder groups. This role will ensure smooth roll-out of new, customer offerings and methods of working whilst reducing non-value-add tasks & improving customer experience. This is an onsite role and at the office.
Locations
- Hermes Plaza Hermeslaan, 1H, , Belgium, VB, BE 1831
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Service transformation and operations excellenceintermediate
- Lean Six Sigma and process optimizationintermediate
- Change management and stakeholder engagementintermediate
- Data analytics and KPI reporting (e.g., Power BI, Tableau)intermediate
- Project management (e.g., Agile, PMP methodologies)intermediate
- Customer-centric mindset and experience designintermediate
- Strong communication and presentation skillsintermediate
- Proficiency in Microsoft Office Suite and ERP systems (e.g., SAP)intermediate
- Knowledge of industrial service sectors (aerospace, building automation)intermediate
Required Qualifications
- Bachelor's degree in Business Administration, Engineering, Operations Management, or a related field (experience)
- 5+ years of experience in service transformation, operations excellence, or consulting within industrial or technology sectors (experience)
- Proven track record in implementing service offerings and change management programs (experience)
- Experience working in a multinational environment, preferably in Benelux or Europe (experience)
- Strong understanding of lean Six Sigma or similar process improvement methodologies (experience)
- Fluency in English; Dutch or French proficiency is highly advantageous (experience)
Preferred Qualifications
- Master's degree in Business Administration or Engineering (experience)
- Lean Six Sigma Black Belt or equivalent certification (experience)
- Experience in Honeywell or similar high-tech manufacturing/service industries (experience)
Responsibilities
- Collaborate with Benelux Service Leadership to define and implement new service offerings aligned with customer needs
- Lead cross-functional teams in the rollout of digital service tools and optimized workflows to reduce non-value-add tasks
- Conduct stakeholder workshops to ensure buy-in and alignment across sales, operations, and field service groups
- Develop and execute change management plans, including training programs for new methods of working
- Analyze service performance data to identify improvement opportunities and track transformation success via KPIs
- Drive customer experience enhancements through feedback loops and innovative service models
- Partner with global teams to integrate regional transformations into Honeywell's enterprise service strategy
Benefits
- general: Competitive base salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: Retirement savings plan with company matching
- general: Professional development programs and tuition reimbursement
- general: Flexible hybrid work model with wellness initiatives
- general: Generous paid time off and employee assistance programs
Tags & Categories
Answer 10 quick questions to check your fit for Service Transformation Leader @ Honeywell.
Related Books and Jobs
Service Transformation Leader
Honeywell
Service Transformation Leader
Job Description
Service Transformation Leader
Overview
Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world’s toughest challenges in energy transition, sustainability, and security. We are seeking a dynamic Service Transformation Leader to join our Benelux Service Leadership Team. This hybrid role, based in Diegem, Kortrijk, or Liège, Belgium, will play a pivotal role in driving the implementation of innovative service offerings across the region. Reporting to the Benelux Service Director, you will ensure seamless alignment among stakeholders, streamline operations by eliminating non-value-add tasks, and elevate customer experience through new methods of working. With a focus on onsite collaboration at the office, this position offers the chance to shape Honeywell's service excellence in a high-impact, international environment.
Key Responsibilities
- Partner with the Benelux Service Leadership Team to design and deploy new service offerings, ensuring cross-functional alignment and minimal disruption to ongoing operations.
- Lead the rollout of customer-centric solutions, including digital tools and process optimizations, to enhance service delivery and satisfaction metrics.
- Identify and eliminate non-value-add activities through lean methodologies, targeting a 20-30% efficiency gain in service workflows.
- Facilitate change management initiatives, providing training and support to field service teams for adopting new ways of working.
- Collaborate with global product, sales, and operations stakeholders to integrate service transformations with Honeywell's broader portfolio strategy.
- Monitor KPIs such as service uptime, response times, and Net Promoter Scores (NPS), driving continuous improvement.
- Develop roadmaps for service innovation, leveraging data analytics to anticipate customer needs in industries like aerospace, building technologies, and industrial automation.
What Makes This Role Exciting
Join a collaborative team at the forefront of Honeywell's service evolution, where your leadership will directly impact customer loyalty and business growth in the Benelux region. Enjoy hybrid flexibility with onsite presence for meaningful interactions, exposure to cutting-edge technologies, and opportunities to influence international strategies. At Honeywell, you'll thrive in a culture of innovation, supported by world-class resources and a commitment to employee development in a sustainable future.
Summary
We have an opportunity for a Service Transformation Leader to join our team in Diegem, Kortrijk or Liege. The purpose of this position is to support the Benelux Service Leadership Team in the implementation of new Service Offerings, working to ensure alignment across all stakeholder groups. This role will ensure smooth roll-out of new, customer offerings and methods of working whilst reducing non-value-add tasks & improving customer experience. This is an onsite role and at the office.
Locations
- Hermes Plaza Hermeslaan, 1H, , Belgium, VB, BE 1831
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Service transformation and operations excellenceintermediate
- Lean Six Sigma and process optimizationintermediate
- Change management and stakeholder engagementintermediate
- Data analytics and KPI reporting (e.g., Power BI, Tableau)intermediate
- Project management (e.g., Agile, PMP methodologies)intermediate
- Customer-centric mindset and experience designintermediate
- Strong communication and presentation skillsintermediate
- Proficiency in Microsoft Office Suite and ERP systems (e.g., SAP)intermediate
- Knowledge of industrial service sectors (aerospace, building automation)intermediate
Required Qualifications
- Bachelor's degree in Business Administration, Engineering, Operations Management, or a related field (experience)
- 5+ years of experience in service transformation, operations excellence, or consulting within industrial or technology sectors (experience)
- Proven track record in implementing service offerings and change management programs (experience)
- Experience working in a multinational environment, preferably in Benelux or Europe (experience)
- Strong understanding of lean Six Sigma or similar process improvement methodologies (experience)
- Fluency in English; Dutch or French proficiency is highly advantageous (experience)
Preferred Qualifications
- Master's degree in Business Administration or Engineering (experience)
- Lean Six Sigma Black Belt or equivalent certification (experience)
- Experience in Honeywell or similar high-tech manufacturing/service industries (experience)
Responsibilities
- Collaborate with Benelux Service Leadership to define and implement new service offerings aligned with customer needs
- Lead cross-functional teams in the rollout of digital service tools and optimized workflows to reduce non-value-add tasks
- Conduct stakeholder workshops to ensure buy-in and alignment across sales, operations, and field service groups
- Develop and execute change management plans, including training programs for new methods of working
- Analyze service performance data to identify improvement opportunities and track transformation success via KPIs
- Drive customer experience enhancements through feedback loops and innovative service models
- Partner with global teams to integrate regional transformations into Honeywell's enterprise service strategy
Benefits
- general: Competitive base salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: Retirement savings plan with company matching
- general: Professional development programs and tuition reimbursement
- general: Flexible hybrid work model with wellness initiatives
- general: Generous paid time off and employee assistance programs
Tags & Categories
Answer 10 quick questions to check your fit for Service Transformation Leader @ Honeywell.
Related Books and Jobs