Sr Cust Exp Specialist
Honeywell
Sr Cust Exp Specialist
Job Description
Sr Customer Experience Specialist
Location: San Luis Potosí, Mexico | Work Arrangement: Hybrid
Overview
Join Honeywell, a Fortune 100 leader in innovative technology solutions, as a Sr Customer Experience Specialist. Reporting directly to the Customer Experience Manager, you will be based at our state-of-the-art facility in San Luis Potosí, Mexico, on a hybrid work schedule. In this pivotal role, you will drive customer satisfaction and loyalty by proactively addressing needs and exceeding expectations. Your efforts will directly contribute to business growth, enhanced brand reputation, and long-term customer relationships in Honeywell's dynamic industrial and aerospace sectors.
Key Responsibilities
- Analyze customer feedback and metrics to identify pain points and opportunities for improvement in service delivery.
- Develop and implement customer experience strategies that align with Honeywell's commitment to innovation and excellence.
- Lead cross-functional teams to resolve complex customer issues, ensuring timely and satisfactory outcomes.
- Monitor and report on key performance indicators (KPIs) such as Net Promoter Score (NPS), customer satisfaction (CSAT), and retention rates.
- Collaborate with sales, product, and engineering teams to enhance product usability and customer-facing processes.
- Mentor junior team members and contribute to the continuous improvement of customer experience frameworks.
What Makes This Role Exciting
This position offers the chance to make a tangible impact on global customers while working with cutting-edge technologies in a collaborative, hybrid environment. At Honeywell, you'll thrive in a culture that values innovation, diversity, and professional growth. Enjoy exposure to international projects, direct influence on business strategy, and the opportunity to advance your career in a world-class organization committed to sustainability and customer-centric solutions. Be part of a team that's shaping the future of customer experiences in high-tech industries.
Summary
You will report directly to our Customer Experience Manager and you’ll work out of our San Luis Potosi location on a Hybrid work schedule. In this role, you will impact customer satisfaction and loyalty by ensuring that all customer needs and expectations are met, ultimately driving business success and enhancing our brand reputation.
Locations
- Av. Salvador Nava Martinez 3125, , San Luis Potosi, SLP, MX 78260
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Expertise in CRM platforms (Salesforce, Zendesk)intermediate
- Advanced proficiency in Microsoft Office Suite and data analytics tools (Excel, Tableau)intermediate
- Exceptional communication and interpersonal skillsintermediate
- Strong problem-solving and critical thinking abilitiesintermediate
- Customer-centric mindset with empathy and active listeningintermediate
- Project management skills for leading cross-functional initiativesintermediate
- Knowledge of customer experience frameworks (NPS, CSAT, CES)intermediate
- Ability to handle high-pressure situations and manage escalationsintermediate
- Bilingual proficiency in English and Spanishintermediate
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field (experience)
- 5+ years of experience in customer experience, customer service, or client relationship management (experience)
- Proven track record in a manufacturing, aerospace, or industrial technology environment (experience)
- Experience with CRM systems such as Salesforce or Microsoft Dynamics (experience)
- Strong analytical skills with proficiency in data visualization tools like Tableau or Power BI (experience)
- Fluency in English and Spanish (written and verbal) (experience)
Preferred Qualifications
- Master's degree in Business Administration or Customer Experience Management (experience)
- Certification in Customer Experience (e.g., CCXP from CXPA) or Six Sigma Green Belt (experience)
- International experience working with diverse customer bases in Latin America (experience)
Responsibilities
- Conduct in-depth analysis of customer interactions and feedback to develop actionable insights and recommendations
- Design and execute customer journey mapping initiatives to optimize touchpoints and reduce friction
- Lead root cause analysis for escalated customer complaints and implement preventive measures
- Develop training programs and playbooks to elevate team performance in customer interactions
- Partner with product teams to incorporate customer feedback into roadmap prioritization
- Track and report on customer experience metrics, presenting findings to senior leadership
- Drive loyalty programs and proactive outreach campaigns to enhance customer retention
Benefits
- general: Competitive base salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement plan with company matching
- general: Professional development programs and tuition reimbursement
- general: Flexible hybrid work schedule with wellness initiatives
- general: Paid time off, parental leave, and employee assistance programs
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Answer 10 quick questions to check your fit for Sr Cust Exp Specialist @ Honeywell.
Related Books and Jobs
Sr Cust Exp Specialist
Honeywell
Sr Cust Exp Specialist
Job Description
Sr Customer Experience Specialist
Location: San Luis Potosí, Mexico | Work Arrangement: Hybrid
Overview
Join Honeywell, a Fortune 100 leader in innovative technology solutions, as a Sr Customer Experience Specialist. Reporting directly to the Customer Experience Manager, you will be based at our state-of-the-art facility in San Luis Potosí, Mexico, on a hybrid work schedule. In this pivotal role, you will drive customer satisfaction and loyalty by proactively addressing needs and exceeding expectations. Your efforts will directly contribute to business growth, enhanced brand reputation, and long-term customer relationships in Honeywell's dynamic industrial and aerospace sectors.
Key Responsibilities
- Analyze customer feedback and metrics to identify pain points and opportunities for improvement in service delivery.
- Develop and implement customer experience strategies that align with Honeywell's commitment to innovation and excellence.
- Lead cross-functional teams to resolve complex customer issues, ensuring timely and satisfactory outcomes.
- Monitor and report on key performance indicators (KPIs) such as Net Promoter Score (NPS), customer satisfaction (CSAT), and retention rates.
- Collaborate with sales, product, and engineering teams to enhance product usability and customer-facing processes.
- Mentor junior team members and contribute to the continuous improvement of customer experience frameworks.
What Makes This Role Exciting
This position offers the chance to make a tangible impact on global customers while working with cutting-edge technologies in a collaborative, hybrid environment. At Honeywell, you'll thrive in a culture that values innovation, diversity, and professional growth. Enjoy exposure to international projects, direct influence on business strategy, and the opportunity to advance your career in a world-class organization committed to sustainability and customer-centric solutions. Be part of a team that's shaping the future of customer experiences in high-tech industries.
Summary
You will report directly to our Customer Experience Manager and you’ll work out of our San Luis Potosi location on a Hybrid work schedule. In this role, you will impact customer satisfaction and loyalty by ensuring that all customer needs and expectations are met, ultimately driving business success and enhancing our brand reputation.
Locations
- Av. Salvador Nava Martinez 3125, , San Luis Potosi, SLP, MX 78260
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Expertise in CRM platforms (Salesforce, Zendesk)intermediate
- Advanced proficiency in Microsoft Office Suite and data analytics tools (Excel, Tableau)intermediate
- Exceptional communication and interpersonal skillsintermediate
- Strong problem-solving and critical thinking abilitiesintermediate
- Customer-centric mindset with empathy and active listeningintermediate
- Project management skills for leading cross-functional initiativesintermediate
- Knowledge of customer experience frameworks (NPS, CSAT, CES)intermediate
- Ability to handle high-pressure situations and manage escalationsintermediate
- Bilingual proficiency in English and Spanishintermediate
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field (experience)
- 5+ years of experience in customer experience, customer service, or client relationship management (experience)
- Proven track record in a manufacturing, aerospace, or industrial technology environment (experience)
- Experience with CRM systems such as Salesforce or Microsoft Dynamics (experience)
- Strong analytical skills with proficiency in data visualization tools like Tableau or Power BI (experience)
- Fluency in English and Spanish (written and verbal) (experience)
Preferred Qualifications
- Master's degree in Business Administration or Customer Experience Management (experience)
- Certification in Customer Experience (e.g., CCXP from CXPA) or Six Sigma Green Belt (experience)
- International experience working with diverse customer bases in Latin America (experience)
Responsibilities
- Conduct in-depth analysis of customer interactions and feedback to develop actionable insights and recommendations
- Design and execute customer journey mapping initiatives to optimize touchpoints and reduce friction
- Lead root cause analysis for escalated customer complaints and implement preventive measures
- Develop training programs and playbooks to elevate team performance in customer interactions
- Partner with product teams to incorporate customer feedback into roadmap prioritization
- Track and report on customer experience metrics, presenting findings to senior leadership
- Drive loyalty programs and proactive outreach campaigns to enhance customer retention
Benefits
- general: Competitive base salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement plan with company matching
- general: Professional development programs and tuition reimbursement
- general: Flexible hybrid work schedule with wellness initiatives
- general: Paid time off, parental leave, and employee assistance programs
Tags & Categories
Answer 10 quick questions to check your fit for Sr Cust Exp Specialist @ Honeywell.
Related Books and Jobs