Sr. Director, Lifecycle Support Services, Intelligrated
Honeywell
Sr. Director, Lifecycle Support Services, Intelligrated
Job Description
Sr. Director, Lifecycle Support Services, Intelligrated
Location: United States (Hybrid)
Overview
Honeywell's Intelligrated division is a global leader in integrated material handling solutions, powering the world's supply chains with cutting-edge automation and robotics. We are seeking a strategic Sr. Director, Lifecycle Support Services to lead our post-sale service operations, ensuring maximum uptime, customer satisfaction, and recurring revenue growth for our intelligent warehouse systems. Reporting to the VP of Services, you will oversee a portfolio of lifecycle services including maintenance, upgrades, predictive analytics, and performance optimization for automated sortation, conveyor systems, and robotics deployments. This hybrid role offers flexibility across U.S. locations, blending strategic leadership with hands-on industry impact in a $10B+ market.
Key Responsibilities
- Develop and execute lifecycle service strategies that drive 95%+ customer retention and 20% YoY service revenue growth.
- Lead a team of 100+ service engineers, technicians, and managers, optimizing field operations and remote monitoring centers.
- Partner with sales and product teams to bundle services into new contracts and expand existing ones.
- Champion digital transformation through IoT, AI-driven predictive maintenance, and data analytics platforms.
- Manage P&L for a multi-million-dollar services business unit, controlling costs while enhancing service SLAs.
What Makes This Role Exciting
Join a Fortune 100 innovator at the forefront of warehouse automation, where you'll shape the future of supply chain resilience amid e-commerce booms and labor shortages. Influence C-suite decisions, collaborate with global teams, and deliver tangible ROI for iconic brands like Amazon and FedEx. With Honeywell's unparalleled resources, you'll pioneer sustainable, tech-enabled services that redefine industry standards— all while enjoying hybrid flexibility, career acceleration, and a culture of bold innovation.
Locations
- 7901 Innovation Way, , Mason, OH, US 45040
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strategic planning and P&L managementintermediate
- Leadership of large, distributed service teamsintermediate
- Warehouse automation and material handling expertiseintermediate
- IoT, AI, and predictive analytics proficiencyintermediate
- Customer relationship management at C-suite levelintermediate
- Data-driven decision making and KPI optimizationintermediate
- Contract negotiation and revenue growth strategiesintermediate
- Project management in complex industrial environmentsintermediate
- Change management and digital transformationintermediate
- Strong communication and stakeholder influenceintermediate
Required Qualifications
- Bachelor's degree in Engineering, Supply Chain Management, Business Administration, or related field (experience)
- 10+ years of progressive experience in services, lifecycle management, or aftermarket support within industrial automation, material handling, or manufacturing (experience)
- 7+ years in senior leadership roles managing P&L, large teams, and multimillion-dollar service portfolios (experience)
- Proven track record in driving service revenue growth and customer retention in B2B industrial environments (experience)
- Deep knowledge of warehouse automation technologies including robotics, conveyors, and IoT-enabled systems (experience)
- Experience with hybrid/remote service delivery models and digital service platforms (experience)
Preferred Qualifications
- Master's degree in Business Administration (MBA) or Engineering (experience)
- Certifications in Six Sigma Black Belt, PMP, or ITIL Service Management (experience)
- Experience in predictive maintenance, AI/ML applications, or Industry 4.0 initiatives (experience)
Responsibilities
- Formulate and implement comprehensive lifecycle support strategies to maximize equipment uptime and customer value
- Direct national service operations, including field service, remote diagnostics, and parts logistics for Intelligrated systems
- Lead cross-functional teams to develop service contracts, SLAs, and performance metrics driving profitability
- Oversee adoption of advanced analytics and AI tools for predictive maintenance and failure prevention
- Build strategic customer relationships at executive levels to expand service penetration and renewals
- Manage budget, forecasting, and KPIs for service delivery excellence and cost optimization
- Foster innovation in sustainable services, aligning with Honeywell's ESG goals and industry trends
Benefits
- general: Competitive base salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) with generous company matching
- general: Professional development programs and tuition reimbursement
- general: Flexible hybrid work arrangements and paid time off
- general: Employee stock purchase plan and wellness initiatives
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Answer 10 quick questions to check your fit for Sr. Director, Lifecycle Support Services, Intelligrated @ Honeywell.
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Sr. Director, Lifecycle Support Services, Intelligrated
Honeywell
Sr. Director, Lifecycle Support Services, Intelligrated
Job Description
Sr. Director, Lifecycle Support Services, Intelligrated
Location: United States (Hybrid)
Overview
Honeywell's Intelligrated division is a global leader in integrated material handling solutions, powering the world's supply chains with cutting-edge automation and robotics. We are seeking a strategic Sr. Director, Lifecycle Support Services to lead our post-sale service operations, ensuring maximum uptime, customer satisfaction, and recurring revenue growth for our intelligent warehouse systems. Reporting to the VP of Services, you will oversee a portfolio of lifecycle services including maintenance, upgrades, predictive analytics, and performance optimization for automated sortation, conveyor systems, and robotics deployments. This hybrid role offers flexibility across U.S. locations, blending strategic leadership with hands-on industry impact in a $10B+ market.
Key Responsibilities
- Develop and execute lifecycle service strategies that drive 95%+ customer retention and 20% YoY service revenue growth.
- Lead a team of 100+ service engineers, technicians, and managers, optimizing field operations and remote monitoring centers.
- Partner with sales and product teams to bundle services into new contracts and expand existing ones.
- Champion digital transformation through IoT, AI-driven predictive maintenance, and data analytics platforms.
- Manage P&L for a multi-million-dollar services business unit, controlling costs while enhancing service SLAs.
What Makes This Role Exciting
Join a Fortune 100 innovator at the forefront of warehouse automation, where you'll shape the future of supply chain resilience amid e-commerce booms and labor shortages. Influence C-suite decisions, collaborate with global teams, and deliver tangible ROI for iconic brands like Amazon and FedEx. With Honeywell's unparalleled resources, you'll pioneer sustainable, tech-enabled services that redefine industry standards— all while enjoying hybrid flexibility, career acceleration, and a culture of bold innovation.
Locations
- 7901 Innovation Way, , Mason, OH, US 45040
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strategic planning and P&L managementintermediate
- Leadership of large, distributed service teamsintermediate
- Warehouse automation and material handling expertiseintermediate
- IoT, AI, and predictive analytics proficiencyintermediate
- Customer relationship management at C-suite levelintermediate
- Data-driven decision making and KPI optimizationintermediate
- Contract negotiation and revenue growth strategiesintermediate
- Project management in complex industrial environmentsintermediate
- Change management and digital transformationintermediate
- Strong communication and stakeholder influenceintermediate
Required Qualifications
- Bachelor's degree in Engineering, Supply Chain Management, Business Administration, or related field (experience)
- 10+ years of progressive experience in services, lifecycle management, or aftermarket support within industrial automation, material handling, or manufacturing (experience)
- 7+ years in senior leadership roles managing P&L, large teams, and multimillion-dollar service portfolios (experience)
- Proven track record in driving service revenue growth and customer retention in B2B industrial environments (experience)
- Deep knowledge of warehouse automation technologies including robotics, conveyors, and IoT-enabled systems (experience)
- Experience with hybrid/remote service delivery models and digital service platforms (experience)
Preferred Qualifications
- Master's degree in Business Administration (MBA) or Engineering (experience)
- Certifications in Six Sigma Black Belt, PMP, or ITIL Service Management (experience)
- Experience in predictive maintenance, AI/ML applications, or Industry 4.0 initiatives (experience)
Responsibilities
- Formulate and implement comprehensive lifecycle support strategies to maximize equipment uptime and customer value
- Direct national service operations, including field service, remote diagnostics, and parts logistics for Intelligrated systems
- Lead cross-functional teams to develop service contracts, SLAs, and performance metrics driving profitability
- Oversee adoption of advanced analytics and AI tools for predictive maintenance and failure prevention
- Build strategic customer relationships at executive levels to expand service penetration and renewals
- Manage budget, forecasting, and KPIs for service delivery excellence and cost optimization
- Foster innovation in sustainable services, aligning with Honeywell's ESG goals and industry trends
Benefits
- general: Competitive base salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) with generous company matching
- general: Professional development programs and tuition reimbursement
- general: Flexible hybrid work arrangements and paid time off
- general: Employee stock purchase plan and wellness initiatives
Tags & Categories
Answer 10 quick questions to check your fit for Sr. Director, Lifecycle Support Services, Intelligrated @ Honeywell.
Related Books and Jobs