Sr Field Service Technician, Fire Alarm
Honeywell
Sr Field Service Technician, Fire Alarm
Job Description
Sr Field Service Technician, Fire Alarm
Location: Cincinnati, OH | Workplace Type: Hybrid
Overview
Join Honeywell's world-class team as a Sr Field Service Technician, Fire Alarm, where you'll deliver expert technical support for advanced fire alarm and life safety systems. Reporting directly to the Field Service Manager, you'll troubleshoot complex issues, perform preventive maintenance, and train customers and junior technicians to ensure peak system performance and compliance with NFPA standards. Based out of our Cincinnati location with a hybrid schedule, this role combines hands-on fieldwork with collaborative office-based planning, driving customer satisfaction and safety in critical environments like commercial buildings, industrial facilities, and healthcare settings. As a Fortune 100 leader in building technologies, Honeywell offers unparalleled opportunities to innovate in fire protection while advancing your career.
Key Responsibilities
- Diagnose and resolve complex malfunctions in fire alarm control panels, detection devices, and notification appliances using advanced diagnostic tools and Honeywell proprietary software.
- Conduct scheduled and unscheduled maintenance inspections, testing systems for functionality, battery integrity, and signal transmission per UL and local fire codes.
- Train customers and junior technicians on system operation, troubleshooting techniques, and compliance requirements to enhance operational reliability.
- Prepare detailed service reports, as-built drawings, and documentation using digital tools like ServiceMax for accurate record-keeping and billing.
- Collaborate with sales, engineering, and project teams to support system upgrades, retrofits, and integration with building automation systems (BAS).
- Ensure personal and team safety by adhering to OSHA regulations, lockout/tagout procedures, and Honeywell's safety protocols during all field activities.
What Makes This Role Exciting
This position offers the thrill of solving high-stakes technical challenges that protect lives and property, with variety in daily fieldwork across diverse sites. You'll leverage cutting-edge Honeywell technologies, receive ongoing factory training, and contribute to a culture of innovation. Enjoy hybrid flexibility, competitive compensation, and career growth in a supportive environment where your expertise directly impacts customer trust and business success. Be part of a team that's shaping the future of intelligent buildings.
Summary
As a Sr Field Service Technician here at Honeywell, you will provide high-level technical support, troubleshoot complex issues, perform maintenance, and train customers and junior technicians, driving customer satisfaction. You will report directly to our Field Service Manager and you’ll work out of our [Cincinnati location on an On-site work schedule.
Locations
- 1524 Lebanon Road, , Cincinnati, KY, US 40422
- Covington, KY, US
- 7901 Innovation Way, , Mason, OH, US 45040
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Expertise in fire alarm system diagnostics and programming (Notifier, Silent Knight, Fire-Lite)intermediate
- Proficiency with multimeters, oscilloscopes, and fire alarm test equipmentintermediate
- Strong knowledge of NFPA 72, UL 864, and fire/life safety codesintermediate
- Excellent problem-solving and critical thinking in high-pressure environmentsintermediate
- Effective communication for customer training and technical reportingintermediate
- Physical ability to climb ladders, work in confined spaces, and lift 50+ lbsintermediate
- Familiarity with MS Office, ServiceMax, or similar CRM/service softwareintermediate
- Customer-focused mindset with commitment to safety and qualityintermediate
Required Qualifications
- Associate's degree or higher in Electronics, Fire Protection Technology, or related technical field (experience)
- 5+ years of hands-on experience servicing fire alarm systems (e.g., Notifier, Simplex, Honeywell ESS) (experience)
- Valid NICET Level II or III certification in Fire Alarm Systems (experience)
- Experience with low-voltage electrical systems, PLCs, and fire alarm programming (experience)
- Ability to travel up to 50% within the region and possess a valid driver's license (experience)
- Proficient in reading blueprints, schematics, and fire alarm riser diagrams (experience)
Preferred Qualifications
- NICET Level IV certification or manufacturer's factory training (e.g., Honeywell, Siemens) (experience)
- Experience with integrated building management systems (BACnet, Modbus) (experience)
- Prior leadership experience mentoring junior technicians (experience)
Responsibilities
- Perform advanced troubleshooting and repair of fire alarm panels, initiating devices, and voice evacuation systems to minimize downtime
- Execute full system inspections, functional testing, and certification per NFPA 72 and local AHJ requirements
- Install, program, and commission new fire alarm equipment, including addressable and conventional systems
- Mentor and train entry-level technicians and end-users on system maintenance and emergency procedures
- Generate accurate service reports, quotes for upgrades, and compliance documentation using mobile service applications
- Coordinate with project managers for system expansions and ensure seamless integration with suppression and security systems
- Maintain service vehicle inventory, tools, and PPE to uphold Honeywell's service excellence standards
Benefits
- general: Competitive base salary plus performance incentives and overtime pay
- general: Comprehensive health, dental, and vision insurance with low premiums
- general: 401(k) with generous company match and immediate vesting
- general: Professional development including certifications, tuition reimbursement, and leadership training
- general: Hybrid work model supporting work-life balance with paid time off and flexible holidays
- general: Company vehicle, tools, and full uniform provided
Tags & Categories
Sr Field Service Technician, Fire Alarm
Honeywell
Sr Field Service Technician, Fire Alarm
Job Description
Sr Field Service Technician, Fire Alarm
Location: Cincinnati, OH | Workplace Type: Hybrid
Overview
Join Honeywell's world-class team as a Sr Field Service Technician, Fire Alarm, where you'll deliver expert technical support for advanced fire alarm and life safety systems. Reporting directly to the Field Service Manager, you'll troubleshoot complex issues, perform preventive maintenance, and train customers and junior technicians to ensure peak system performance and compliance with NFPA standards. Based out of our Cincinnati location with a hybrid schedule, this role combines hands-on fieldwork with collaborative office-based planning, driving customer satisfaction and safety in critical environments like commercial buildings, industrial facilities, and healthcare settings. As a Fortune 100 leader in building technologies, Honeywell offers unparalleled opportunities to innovate in fire protection while advancing your career.
Key Responsibilities
- Diagnose and resolve complex malfunctions in fire alarm control panels, detection devices, and notification appliances using advanced diagnostic tools and Honeywell proprietary software.
- Conduct scheduled and unscheduled maintenance inspections, testing systems for functionality, battery integrity, and signal transmission per UL and local fire codes.
- Train customers and junior technicians on system operation, troubleshooting techniques, and compliance requirements to enhance operational reliability.
- Prepare detailed service reports, as-built drawings, and documentation using digital tools like ServiceMax for accurate record-keeping and billing.
- Collaborate with sales, engineering, and project teams to support system upgrades, retrofits, and integration with building automation systems (BAS).
- Ensure personal and team safety by adhering to OSHA regulations, lockout/tagout procedures, and Honeywell's safety protocols during all field activities.
What Makes This Role Exciting
This position offers the thrill of solving high-stakes technical challenges that protect lives and property, with variety in daily fieldwork across diverse sites. You'll leverage cutting-edge Honeywell technologies, receive ongoing factory training, and contribute to a culture of innovation. Enjoy hybrid flexibility, competitive compensation, and career growth in a supportive environment where your expertise directly impacts customer trust and business success. Be part of a team that's shaping the future of intelligent buildings.
Summary
As a Sr Field Service Technician here at Honeywell, you will provide high-level technical support, troubleshoot complex issues, perform maintenance, and train customers and junior technicians, driving customer satisfaction. You will report directly to our Field Service Manager and you’ll work out of our [Cincinnati location on an On-site work schedule.
Locations
- 1524 Lebanon Road, , Cincinnati, KY, US 40422
- Covington, KY, US
- 7901 Innovation Way, , Mason, OH, US 45040
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Expertise in fire alarm system diagnostics and programming (Notifier, Silent Knight, Fire-Lite)intermediate
- Proficiency with multimeters, oscilloscopes, and fire alarm test equipmentintermediate
- Strong knowledge of NFPA 72, UL 864, and fire/life safety codesintermediate
- Excellent problem-solving and critical thinking in high-pressure environmentsintermediate
- Effective communication for customer training and technical reportingintermediate
- Physical ability to climb ladders, work in confined spaces, and lift 50+ lbsintermediate
- Familiarity with MS Office, ServiceMax, or similar CRM/service softwareintermediate
- Customer-focused mindset with commitment to safety and qualityintermediate
Required Qualifications
- Associate's degree or higher in Electronics, Fire Protection Technology, or related technical field (experience)
- 5+ years of hands-on experience servicing fire alarm systems (e.g., Notifier, Simplex, Honeywell ESS) (experience)
- Valid NICET Level II or III certification in Fire Alarm Systems (experience)
- Experience with low-voltage electrical systems, PLCs, and fire alarm programming (experience)
- Ability to travel up to 50% within the region and possess a valid driver's license (experience)
- Proficient in reading blueprints, schematics, and fire alarm riser diagrams (experience)
Preferred Qualifications
- NICET Level IV certification or manufacturer's factory training (e.g., Honeywell, Siemens) (experience)
- Experience with integrated building management systems (BACnet, Modbus) (experience)
- Prior leadership experience mentoring junior technicians (experience)
Responsibilities
- Perform advanced troubleshooting and repair of fire alarm panels, initiating devices, and voice evacuation systems to minimize downtime
- Execute full system inspections, functional testing, and certification per NFPA 72 and local AHJ requirements
- Install, program, and commission new fire alarm equipment, including addressable and conventional systems
- Mentor and train entry-level technicians and end-users on system maintenance and emergency procedures
- Generate accurate service reports, quotes for upgrades, and compliance documentation using mobile service applications
- Coordinate with project managers for system expansions and ensure seamless integration with suppression and security systems
- Maintain service vehicle inventory, tools, and PPE to uphold Honeywell's service excellence standards
Benefits
- general: Competitive base salary plus performance incentives and overtime pay
- general: Comprehensive health, dental, and vision insurance with low premiums
- general: 401(k) with generous company match and immediate vesting
- general: Professional development including certifications, tuition reimbursement, and leadership training
- general: Hybrid work model supporting work-life balance with paid time off and flexible holidays
- general: Company vehicle, tools, and full uniform provided
Tags & Categories