Tech Supp Professional
Honeywell
Tech Supp Professional
Job Description
Technical Support Professional
Overview
Join Honeywell, a Fortune 100 leader in innovative technology solutions, as a Technical Support Professional in our Barueri, Brazil location. In this hybrid role, you'll leverage your deep expertise in Honeywell's cutting-edge technologies and products to deliver exceptional technical support to global customers. Reporting directly to the Technical Support Supervisor, you'll resolve complex technical issues, drive customer satisfaction, and strengthen long-term relationships. With a hybrid work schedule offering flexibility, you'll collaborate with cross-functional teams in a dynamic international environment, contributing to Honeywell's mission of advancing aerospace, building technologies, performance materials, and safety solutions.
Key Responsibilities
- Provide tier-2 and tier-3 technical support for Honeywell's industrial automation, IoT, and control systems products, diagnosing and resolving escalated customer issues via phone, email, chat, and remote access tools.
- Analyze system logs, error codes, and performance data to identify root causes of technical problems and implement effective solutions within SLAs.
- Develop and maintain comprehensive knowledge base articles, troubleshooting guides, and FAQs to empower customers and reduce repeat issues.
- Collaborate with engineering, product management, and sales teams to escalate product defects, provide field insights, and contribute to software/firmware updates.
- Conduct remote training sessions and webinars for customers on product installation, configuration, and best practices to maximize system uptime and performance.
- Monitor support tickets using tools like Salesforce Service Cloud or Jira, prioritizing high-impact issues and reporting on key metrics such as resolution time and customer satisfaction (CSAT).
- Ensure compliance with Honeywell's quality standards, data security protocols, and international regulations in all support activities.
What Makes This Role Exciting
This position offers the chance to work on groundbreaking technologies that power industries worldwide, with opportunities for career growth in a collaborative, innovative culture. Enjoy hybrid flexibility in vibrant Barueri, professional development through Honeywell's world-class training programs, and the impact of supporting customers who rely on our solutions for mission-critical operations. Be part of a team that's shaping the future of connected industries!
Summary
As a Technical Support Professional here at Honeywell, you will have the opportunity to showcase your expertise as a subject-matter expert in relevant technologies and products. You will provide expert technical support to our customers, resolving complex issues and ensuring their satisfaction. Your ability to analyze and solve problems will be crucial in delivering exceptional support and maintaining strong relationships with our valued customers. You will report directly to our Technical Support Supervisor, and you'll work out of our Barueri, location on a Hybrid work schedule.
Locations
- Av Tambore 267, , Barueri, SP, BR 06460-000
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in industrial protocols (Modbus, OPC UA, Profibus, Ethernet/IP)intermediate
- Strong knowledge of IoT platforms, SCADA systems, and PLC programmingintermediate
- Expertise in Windows/Linux server administration and networking fundamentalsintermediate
- Experience with diagnostic tools, scripting (Python, PowerShell), and databases (SQL)intermediate
- Excellent problem-solving and analytical abilitiesintermediate
- Superior communication skills for technical explanations to non-technical audiencesintermediate
- Customer-focused mindset with empathy and patienceintermediate
- Ability to work in a fast-paced, hybrid environment with global time zonesintermediate
- Familiarity with CRM/ticketing systems and remote support softwareintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Electrical Engineering, Information Technology, or a related technical field (experience)
- 5+ years of experience in technical support, customer service engineering, or field service for industrial software/hardware products (experience)
- Proven track record resolving complex technical issues in automation, IoT, or control systems environments (experience)
- Experience with remote diagnostics tools (e.g., TeamViewer, SSH) and ticketing systems (e.g., ServiceNow, Zendesk) (experience)
- Strong analytical skills with ability to interpret technical documentation, schematics, and logs (experience)
- Fluency in English and Portuguese; additional languages (Spanish) a plus for international support (experience)
Preferred Qualifications
- Master's degree in a relevant engineering discipline (experience)
- Honeywell product certifications (e.g., Experion PKS, ControlEdge) or equivalent vendor certifications (Cisco CCNA, CompTIA) (experience)
- Experience in aerospace, building automation, or manufacturing sectors (experience)
Responsibilities
- Deliver expert-level technical support to resolve complex customer issues related to Honeywell products and technologies
- Perform root cause analysis on system failures and recommend preventive measures or patches
- Create and update technical documentation, including knowledge articles and troubleshooting workflows
- Mentor junior support staff and conduct customer training on product features and optimizations
- Collaborate with R&D teams to reproduce issues, validate fixes, and improve product reliability
- Track and report on support KPIs, identifying trends to enhance service delivery
- Ensure all support interactions comply with data privacy (GDPR, LGPD) and security standards
Benefits
- general: Competitive base salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance with family coverage
- general: Retirement savings plan with generous company matching
- general: Professional development programs, tuition reimbursement, and leadership training
- general: Hybrid work model promoting work-life balance
- general: Paid time off, parental leave, and employee assistance programs
Tags & Categories
Answer 10 quick questions to check your fit for Tech Supp Professional @ Honeywell.
Related Books and Jobs
Tech Supp Professional
Honeywell
Tech Supp Professional
Job Description
Technical Support Professional
Overview
Join Honeywell, a Fortune 100 leader in innovative technology solutions, as a Technical Support Professional in our Barueri, Brazil location. In this hybrid role, you'll leverage your deep expertise in Honeywell's cutting-edge technologies and products to deliver exceptional technical support to global customers. Reporting directly to the Technical Support Supervisor, you'll resolve complex technical issues, drive customer satisfaction, and strengthen long-term relationships. With a hybrid work schedule offering flexibility, you'll collaborate with cross-functional teams in a dynamic international environment, contributing to Honeywell's mission of advancing aerospace, building technologies, performance materials, and safety solutions.
Key Responsibilities
- Provide tier-2 and tier-3 technical support for Honeywell's industrial automation, IoT, and control systems products, diagnosing and resolving escalated customer issues via phone, email, chat, and remote access tools.
- Analyze system logs, error codes, and performance data to identify root causes of technical problems and implement effective solutions within SLAs.
- Develop and maintain comprehensive knowledge base articles, troubleshooting guides, and FAQs to empower customers and reduce repeat issues.
- Collaborate with engineering, product management, and sales teams to escalate product defects, provide field insights, and contribute to software/firmware updates.
- Conduct remote training sessions and webinars for customers on product installation, configuration, and best practices to maximize system uptime and performance.
- Monitor support tickets using tools like Salesforce Service Cloud or Jira, prioritizing high-impact issues and reporting on key metrics such as resolution time and customer satisfaction (CSAT).
- Ensure compliance with Honeywell's quality standards, data security protocols, and international regulations in all support activities.
What Makes This Role Exciting
This position offers the chance to work on groundbreaking technologies that power industries worldwide, with opportunities for career growth in a collaborative, innovative culture. Enjoy hybrid flexibility in vibrant Barueri, professional development through Honeywell's world-class training programs, and the impact of supporting customers who rely on our solutions for mission-critical operations. Be part of a team that's shaping the future of connected industries!
Summary
As a Technical Support Professional here at Honeywell, you will have the opportunity to showcase your expertise as a subject-matter expert in relevant technologies and products. You will provide expert technical support to our customers, resolving complex issues and ensuring their satisfaction. Your ability to analyze and solve problems will be crucial in delivering exceptional support and maintaining strong relationships with our valued customers. You will report directly to our Technical Support Supervisor, and you'll work out of our Barueri, location on a Hybrid work schedule.
Locations
- Av Tambore 267, , Barueri, SP, BR 06460-000
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in industrial protocols (Modbus, OPC UA, Profibus, Ethernet/IP)intermediate
- Strong knowledge of IoT platforms, SCADA systems, and PLC programmingintermediate
- Expertise in Windows/Linux server administration and networking fundamentalsintermediate
- Experience with diagnostic tools, scripting (Python, PowerShell), and databases (SQL)intermediate
- Excellent problem-solving and analytical abilitiesintermediate
- Superior communication skills for technical explanations to non-technical audiencesintermediate
- Customer-focused mindset with empathy and patienceintermediate
- Ability to work in a fast-paced, hybrid environment with global time zonesintermediate
- Familiarity with CRM/ticketing systems and remote support softwareintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Electrical Engineering, Information Technology, or a related technical field (experience)
- 5+ years of experience in technical support, customer service engineering, or field service for industrial software/hardware products (experience)
- Proven track record resolving complex technical issues in automation, IoT, or control systems environments (experience)
- Experience with remote diagnostics tools (e.g., TeamViewer, SSH) and ticketing systems (e.g., ServiceNow, Zendesk) (experience)
- Strong analytical skills with ability to interpret technical documentation, schematics, and logs (experience)
- Fluency in English and Portuguese; additional languages (Spanish) a plus for international support (experience)
Preferred Qualifications
- Master's degree in a relevant engineering discipline (experience)
- Honeywell product certifications (e.g., Experion PKS, ControlEdge) or equivalent vendor certifications (Cisco CCNA, CompTIA) (experience)
- Experience in aerospace, building automation, or manufacturing sectors (experience)
Responsibilities
- Deliver expert-level technical support to resolve complex customer issues related to Honeywell products and technologies
- Perform root cause analysis on system failures and recommend preventive measures or patches
- Create and update technical documentation, including knowledge articles and troubleshooting workflows
- Mentor junior support staff and conduct customer training on product features and optimizations
- Collaborate with R&D teams to reproduce issues, validate fixes, and improve product reliability
- Track and report on support KPIs, identifying trends to enhance service delivery
- Ensure all support interactions comply with data privacy (GDPR, LGPD) and security standards
Benefits
- general: Competitive base salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance with family coverage
- general: Retirement savings plan with generous company matching
- general: Professional development programs, tuition reimbursement, and leadership training
- general: Hybrid work model promoting work-life balance
- general: Paid time off, parental leave, and employee assistance programs
Tags & Categories
Answer 10 quick questions to check your fit for Tech Supp Professional @ Honeywell.
Related Books and Jobs