Tech Supp Professional
Honeywell
Tech Supp Professional
Job Description
Technical Support Professional
Location: India | Workplace Type: Hybrid
Job Overview
Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world's toughest challenges in energy transition, sustainability, and security. We are seeking a skilled Technical Support Professional to join our dynamic team in India. In this hybrid role, you will provide expert technical support for Honeywell's industrial automation, aerospace, and building technologies products, ensuring high customer satisfaction and operational efficiency. As a key player in our support ecosystem, you will troubleshoot complex issues, deliver solutions, and contribute to product improvements in a fast-paced, innovative environment.
Key Responsibilities
- Provide tier-2 and tier-3 technical support for Honeywell's software and hardware products, resolving customer issues via phone, email, chat, and remote sessions.
- Diagnose and troubleshoot complex technical problems in industrial control systems, IoT devices, and enterprise software applications.
- Collaborate with engineering, product management, and sales teams to escalate and resolve product defects, driving continuous improvement.
- Maintain detailed documentation of support cases, knowledge base articles, and root cause analyses to enhance team knowledge sharing.
- Conduct customer training sessions and create technical guides to empower users and reduce future support needs.
- Monitor system performance metrics and proactively identify potential issues using diagnostic tools and analytics.
- Ensure compliance with SLAs, security protocols, and Honeywell's quality standards in all support activities.
What Makes This Role Exciting
Join Honeywell and be at the forefront of cutting-edge technologies shaping industries worldwide. This role offers the chance to work on mission-critical systems used in aerospace, energy, and smart buildings, with opportunities for global collaboration, professional growth, and impactful innovation. Enjoy a hybrid work model that supports work-life balance, backed by Honeywell's commitment to employee development through training programs, mentorship, and career advancement paths. Contribute to sustainable solutions while advancing your expertise in a supportive, inclusive culture.
Summary
Locations
- 56 & 57 Hadapsar Industrial Estate, , Pune City, MH, IN 411013
Salary
1,500,000 - 3,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in troubleshooting software/hardware issues in industrial environmentsintermediate
- Strong knowledge of networking protocols (TCP/IP, Modbus, OPC UA)intermediate
- Experience with diagnostic tools (Wireshark, Putty, Honeywell Enterprise Buildings Integrator)intermediate
- Excellent problem-solving and analytical skillsintermediate
- Superior customer service and communication skills (verbal/written)intermediate
- Familiarity with CRM/ticketing systems and remote access tools (TeamViewer, BOMGAR)intermediate
- Ability to work in a fast-paced, 24/7 support rotation if requiredintermediate
- Technical writing for documentation and reportsintermediate
- Basic scripting knowledge (Python, PowerShell)intermediate
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Electronics Engineering, or a related technical field (experience)
- 5+ years of experience in technical support, helpdesk operations, or customer-facing IT roles (experience)
- Proven experience troubleshooting industrial software, hardware, or IoT systems (experience)
- Strong understanding of networking, operating systems (Windows/Linux), and cloud platforms (experience)
- Experience with ticketing systems (e.g., ServiceNow, Zendesk) and remote diagnostic tools (experience)
Preferred Qualifications
- Master's degree in a relevant technical discipline (experience)
- Certifications such as ITIL, CompTIA A+, Cisco CCNA, or Honeywell product-specific credentials (experience)
- Experience in aerospace, manufacturing, or building automation industries (experience)
Responsibilities
- Deliver high-quality technical support to resolve customer inquiries and incidents within defined SLAs
- Perform root cause analysis on recurring issues and recommend preventive measures to engineering teams
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides
- Collaborate cross-functionally with R&D, quality assurance, and field service teams for issue escalation
- Conduct product demonstrations, webinars, and on-site training for key customers
- Monitor and report on support metrics, trends, and customer feedback to drive process improvements
- Ensure all support activities adhere to data security, privacy regulations, and Honeywell policies
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance for employee and family
- general: Provident Fund (PF) matching and gratuity
- general: Professional development programs, certifications, and tuition reimbursement
- general: Hybrid work model with flexible hours and work-life balance initiatives
- general: Employee stock purchase plan and global mobility opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Tech Supp Professional @ Honeywell.
Related Books and Jobs
Tech Supp Professional
Honeywell
Tech Supp Professional
Job Description
Technical Support Professional
Location: India | Workplace Type: Hybrid
Job Overview
Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world's toughest challenges in energy transition, sustainability, and security. We are seeking a skilled Technical Support Professional to join our dynamic team in India. In this hybrid role, you will provide expert technical support for Honeywell's industrial automation, aerospace, and building technologies products, ensuring high customer satisfaction and operational efficiency. As a key player in our support ecosystem, you will troubleshoot complex issues, deliver solutions, and contribute to product improvements in a fast-paced, innovative environment.
Key Responsibilities
- Provide tier-2 and tier-3 technical support for Honeywell's software and hardware products, resolving customer issues via phone, email, chat, and remote sessions.
- Diagnose and troubleshoot complex technical problems in industrial control systems, IoT devices, and enterprise software applications.
- Collaborate with engineering, product management, and sales teams to escalate and resolve product defects, driving continuous improvement.
- Maintain detailed documentation of support cases, knowledge base articles, and root cause analyses to enhance team knowledge sharing.
- Conduct customer training sessions and create technical guides to empower users and reduce future support needs.
- Monitor system performance metrics and proactively identify potential issues using diagnostic tools and analytics.
- Ensure compliance with SLAs, security protocols, and Honeywell's quality standards in all support activities.
What Makes This Role Exciting
Join Honeywell and be at the forefront of cutting-edge technologies shaping industries worldwide. This role offers the chance to work on mission-critical systems used in aerospace, energy, and smart buildings, with opportunities for global collaboration, professional growth, and impactful innovation. Enjoy a hybrid work model that supports work-life balance, backed by Honeywell's commitment to employee development through training programs, mentorship, and career advancement paths. Contribute to sustainable solutions while advancing your expertise in a supportive, inclusive culture.
Summary
Locations
- 56 & 57 Hadapsar Industrial Estate, , Pune City, MH, IN 411013
Salary
1,500,000 - 3,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in troubleshooting software/hardware issues in industrial environmentsintermediate
- Strong knowledge of networking protocols (TCP/IP, Modbus, OPC UA)intermediate
- Experience with diagnostic tools (Wireshark, Putty, Honeywell Enterprise Buildings Integrator)intermediate
- Excellent problem-solving and analytical skillsintermediate
- Superior customer service and communication skills (verbal/written)intermediate
- Familiarity with CRM/ticketing systems and remote access tools (TeamViewer, BOMGAR)intermediate
- Ability to work in a fast-paced, 24/7 support rotation if requiredintermediate
- Technical writing for documentation and reportsintermediate
- Basic scripting knowledge (Python, PowerShell)intermediate
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Electronics Engineering, or a related technical field (experience)
- 5+ years of experience in technical support, helpdesk operations, or customer-facing IT roles (experience)
- Proven experience troubleshooting industrial software, hardware, or IoT systems (experience)
- Strong understanding of networking, operating systems (Windows/Linux), and cloud platforms (experience)
- Experience with ticketing systems (e.g., ServiceNow, Zendesk) and remote diagnostic tools (experience)
Preferred Qualifications
- Master's degree in a relevant technical discipline (experience)
- Certifications such as ITIL, CompTIA A+, Cisco CCNA, or Honeywell product-specific credentials (experience)
- Experience in aerospace, manufacturing, or building automation industries (experience)
Responsibilities
- Deliver high-quality technical support to resolve customer inquiries and incidents within defined SLAs
- Perform root cause analysis on recurring issues and recommend preventive measures to engineering teams
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides
- Collaborate cross-functionally with R&D, quality assurance, and field service teams for issue escalation
- Conduct product demonstrations, webinars, and on-site training for key customers
- Monitor and report on support metrics, trends, and customer feedback to drive process improvements
- Ensure all support activities adhere to data security, privacy regulations, and Honeywell policies
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance for employee and family
- general: Provident Fund (PF) matching and gratuity
- general: Professional development programs, certifications, and tuition reimbursement
- general: Hybrid work model with flexible hours and work-life balance initiatives
- general: Employee stock purchase plan and global mobility opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Tech Supp Professional @ Honeywell.
Related Books and Jobs