Tech Supp Professional with German
Honeywell
Tech Supp Professional with German
Job Description
Tech Support Professional with German
Location: International (Hybrid Workplace)
Overview
Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world’s toughest challenges in energy, safety, security, air and space travel. We are seeking a skilled Tech Support Professional fluent in German to join our global customer support team. In this hybrid role, you will provide expert technical assistance to Honeywell's EMEA customers, ensuring seamless operation of our aerospace, building technologies, and performance materials solutions. Based in a dynamic international hub, you'll collaborate with cross-functional teams to deliver world-class support, troubleshoot complex issues, and drive customer satisfaction in a fast-paced, innovative environment.
Key Responsibilities
- Provide tier-2 technical support via phone, email, and chat to German-speaking customers, diagnosing and resolving issues related to Honeywell software, hardware, and integrated systems.
- Document support cases in CRM systems like Salesforce, escalating complex problems to engineering teams while maintaining detailed resolution records.
- Develop and deliver German-language troubleshooting guides, FAQs, and knowledge base articles to empower self-service customer support.
- Conduct root cause analysis on recurring technical issues, partnering with product managers to recommend enhancements and preventive measures.
- Train and mentor junior support staff on Honeywell product portfolios and best practices for multilingual customer interactions.
- Monitor system performance metrics and contribute to continuous improvement initiatives, ensuring 99%+ uptime for critical customer applications.
What Makes This Role Exciting
Join a role at the forefront of Honeywell's digital transformation, where you'll impact global customers using cutting-edge IoT, automation, and AI-driven technologies. Enjoy hybrid flexibility across international locations, professional growth opportunities in a collaborative culture, and the chance to work on mission-critical projects that enhance safety and efficiency worldwide. With Honeywell's commitment to innovation and employee development, this position offers unparalleled exposure to diverse technologies and career advancement in a supportive, inclusive environment.
Locations
- 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, , Bucuresti, B, RO 020339
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Fluency in German and English (written and spoken)intermediate
- Proficiency in Windows/Linux server administration and networking protocolsintermediate
- Experience with CRM/ticketing systems like Salesforce or Zendeskintermediate
- Strong knowledge of IoT, SCADA, or industrial control systemsintermediate
- Excellent problem-solving and analytical skillsintermediate
- Customer service orientation with active listening and empathyintermediate
- Familiarity with remote access tools (e.g., TeamViewer, RDP)intermediate
- Scripting skills in Python or PowerShell for automationintermediate
- Ability to handle high-pressure situations and prioritize tasksintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field (experience)
- 5+ years of experience in technical support, helpdesk, or customer-facing IT roles (experience)
- Fluency in German (C1 level or higher) and professional proficiency in English (experience)
- Proven experience supporting enterprise software/hardware in manufacturing, aerospace, or industrial sectors (experience)
- Hands-on experience with ticketing systems (e.g., Salesforce, ServiceNow) and remote diagnostic tools (experience)
Preferred Qualifications
- Master's degree in a technical discipline (experience)
- ITIL certification or equivalent in IT service management (experience)
- Experience with Honeywell products or industrial IoT solutions (experience)
Responsibilities
- Deliver expert technical support to German-speaking customers, resolving hardware, software, and network issues within SLA timeframes
- Perform advanced troubleshooting using diagnostic tools and log analysis for complex system failures
- Create and maintain multilingual knowledge base content to reduce ticket volume and improve first-contact resolution rates
- Collaborate with global engineering and product teams to replicate, diagnose, and resolve product defects
- Analyze support trends and metrics to identify proactive solutions and process improvements
- Conduct virtual training sessions and webinars for customers on Honeywell system optimization
- Ensure compliance with data security standards and support audit processes for customer interactions
Benefits
- general: Competitive salary and performance-based bonuses
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) with generous company matching
- general: Professional development programs and tuition reimbursement
- general: Hybrid work model with flexible hours and work-life balance initiatives
- general: Employee stock purchase plan and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Tech Supp Professional with German @ Honeywell.
Related Books and Jobs
Tech Supp Professional with German
Honeywell
Tech Supp Professional with German
Job Description
Tech Support Professional with German
Location: International (Hybrid Workplace)
Overview
Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world’s toughest challenges in energy, safety, security, air and space travel. We are seeking a skilled Tech Support Professional fluent in German to join our global customer support team. In this hybrid role, you will provide expert technical assistance to Honeywell's EMEA customers, ensuring seamless operation of our aerospace, building technologies, and performance materials solutions. Based in a dynamic international hub, you'll collaborate with cross-functional teams to deliver world-class support, troubleshoot complex issues, and drive customer satisfaction in a fast-paced, innovative environment.
Key Responsibilities
- Provide tier-2 technical support via phone, email, and chat to German-speaking customers, diagnosing and resolving issues related to Honeywell software, hardware, and integrated systems.
- Document support cases in CRM systems like Salesforce, escalating complex problems to engineering teams while maintaining detailed resolution records.
- Develop and deliver German-language troubleshooting guides, FAQs, and knowledge base articles to empower self-service customer support.
- Conduct root cause analysis on recurring technical issues, partnering with product managers to recommend enhancements and preventive measures.
- Train and mentor junior support staff on Honeywell product portfolios and best practices for multilingual customer interactions.
- Monitor system performance metrics and contribute to continuous improvement initiatives, ensuring 99%+ uptime for critical customer applications.
What Makes This Role Exciting
Join a role at the forefront of Honeywell's digital transformation, where you'll impact global customers using cutting-edge IoT, automation, and AI-driven technologies. Enjoy hybrid flexibility across international locations, professional growth opportunities in a collaborative culture, and the chance to work on mission-critical projects that enhance safety and efficiency worldwide. With Honeywell's commitment to innovation and employee development, this position offers unparalleled exposure to diverse technologies and career advancement in a supportive, inclusive environment.
Locations
- 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, , Bucuresti, B, RO 020339
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Fluency in German and English (written and spoken)intermediate
- Proficiency in Windows/Linux server administration and networking protocolsintermediate
- Experience with CRM/ticketing systems like Salesforce or Zendeskintermediate
- Strong knowledge of IoT, SCADA, or industrial control systemsintermediate
- Excellent problem-solving and analytical skillsintermediate
- Customer service orientation with active listening and empathyintermediate
- Familiarity with remote access tools (e.g., TeamViewer, RDP)intermediate
- Scripting skills in Python or PowerShell for automationintermediate
- Ability to handle high-pressure situations and prioritize tasksintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field (experience)
- 5+ years of experience in technical support, helpdesk, or customer-facing IT roles (experience)
- Fluency in German (C1 level or higher) and professional proficiency in English (experience)
- Proven experience supporting enterprise software/hardware in manufacturing, aerospace, or industrial sectors (experience)
- Hands-on experience with ticketing systems (e.g., Salesforce, ServiceNow) and remote diagnostic tools (experience)
Preferred Qualifications
- Master's degree in a technical discipline (experience)
- ITIL certification or equivalent in IT service management (experience)
- Experience with Honeywell products or industrial IoT solutions (experience)
Responsibilities
- Deliver expert technical support to German-speaking customers, resolving hardware, software, and network issues within SLA timeframes
- Perform advanced troubleshooting using diagnostic tools and log analysis for complex system failures
- Create and maintain multilingual knowledge base content to reduce ticket volume and improve first-contact resolution rates
- Collaborate with global engineering and product teams to replicate, diagnose, and resolve product defects
- Analyze support trends and metrics to identify proactive solutions and process improvements
- Conduct virtual training sessions and webinars for customers on Honeywell system optimization
- Ensure compliance with data security standards and support audit processes for customer interactions
Benefits
- general: Competitive salary and performance-based bonuses
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) with generous company matching
- general: Professional development programs and tuition reimbursement
- general: Hybrid work model with flexible hours and work-life balance initiatives
- general: Employee stock purchase plan and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Tech Supp Professional with German @ Honeywell.
Related Books and Jobs