Tech Support Professional - hybrid
Honeywell
Tech Support Professional - hybrid
Job Description
Tech Support Professional - Hybrid
Location: Multiple International Locations (Hybrid Workplace)
Overview
Honeywell is a Fortune 100 company and a global leader in innovative solutions for aerospace, building technologies, performance materials, and safety & productivity. We are seeking a skilled Tech Support Professional to join our dynamic international team. In this hybrid role, you will provide expert technical support for Honeywell's cutting-edge products and systems, ensuring seamless customer experiences and operational efficiency. Reporting to the Global Technical Support Manager, you will collaborate across regions to troubleshoot complex issues, deliver solutions, and drive customer satisfaction in a fast-paced, technology-driven environment.
Key Responsibilities
- Provide tier-2 and tier-3 technical support for Honeywell's industrial automation, IoT-enabled devices, and building management systems, resolving issues via phone, email, chat, and remote diagnostics.
- Diagnose and troubleshoot hardware, software, and network problems using advanced diagnostic tools and Honeywell proprietary platforms.
- Develop and maintain comprehensive knowledge base articles, troubleshooting guides, and training materials to empower customers and internal teams.
- Collaborate with engineering, product management, and field service teams to escalate and resolve complex technical issues, contributing to root cause analysis and preventive measures.
- Monitor support tickets using CRM systems like Salesforce, prioritizing high-impact cases and achieving SLAs for response and resolution times.
- Conduct remote software updates, firmware flashes, and system configurations to optimize performance and ensure compliance with industry standards.
- Deliver proactive support through customer outreach, webinars, and on-site visits (as needed) to enhance product adoption and user proficiency.
What Makes This Role Exciting
Join a role at the forefront of Industry 4.0, where you'll work with state-of-the-art technologies like AI-driven predictive maintenance and edge computing. Enjoy hybrid flexibility across international locations, opportunities for global travel, and direct impact on Fortune 500 clients. At Honeywell, you'll grow through mentorship, innovation challenges, and career paths in a collaborative culture that values diversity and inclusion. Be part of transforming industries and making the future smarter, safer, and more sustainable.
Locations
- Jana Heweliusza 18, , Gdansk, , PL 80-890
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in Windows/Linux operating systems and network troubleshootingintermediate
- Hands-on experience with IoT protocols (MQTT, OPC UA) and industrial control systemsintermediate
- Strong knowledge of cybersecurity best practices for remote supportintermediate
- Excellent problem-solving and analytical skillsintermediate
- Superior customer service and communication abilitiesintermediate
- Familiarity with diagnostic tools like Wireshark, Putty, and remote desktop solutionsintermediate
- Scripting skills in Python or PowerShell for automationintermediate
- Ability to document processes clearly and conciselyintermediate
- Adaptability to fast-paced, multicultural environmentsintermediate
- Technical writing and presentation skillsintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related technical field (experience)
- 5+ years of experience in technical support, helpdesk operations, or IT service delivery within manufacturing, aerospace, or industrial sectors (experience)
- Proven track record of resolving complex technical issues in hybrid cloud/on-premise environments (experience)
- Experience with CRM tools (e.g., Salesforce) and ticketing systems (e.g., ServiceNow) (experience)
- Ability to work in a hybrid model with occasional international travel (experience)
- Strong English communication skills; multilingual proficiency preferred for global support (experience)
Preferred Qualifications
- Master's degree in a technical discipline or MBA (experience)
- Industry certifications such as CompTIA A+, Network+, ITIL v4, or Honeywell-specific product certifications (experience)
- Experience supporting IoT, SCADA, or building automation systems (experience)
Responsibilities
- Deliver expert-level technical support for Honeywell's suite of industrial software, hardware, and connected systems via multiple channels
- Perform root cause analysis on recurring issues and collaborate with R&D to implement permanent fixes
- Create and update technical documentation, including FAQs, video tutorials, and best practices guides
- Monitor system performance metrics and proactively identify potential failures using analytics tools
- Train and mentor junior support staff and customers on product features and troubleshooting methodologies
- Ensure compliance with data security standards (e.g., GDPR, ISO 27001) in all support activities
- Generate reports on support trends, customer feedback, and resolution efficacy for leadership review
Benefits
- general: Competitive base salary with performance-based bonuses
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) with generous company matching and international pension equivalents
- general: Professional development programs, tuition reimbursement, and leadership training
- general: Flexible hybrid work arrangements with wellness stipends
- general: Paid time off, parental leave, and employee assistance programs
Tags & Categories
Tech Support Professional - hybrid
Honeywell
Tech Support Professional - hybrid
Job Description
Tech Support Professional - Hybrid
Location: Multiple International Locations (Hybrid Workplace)
Overview
Honeywell is a Fortune 100 company and a global leader in innovative solutions for aerospace, building technologies, performance materials, and safety & productivity. We are seeking a skilled Tech Support Professional to join our dynamic international team. In this hybrid role, you will provide expert technical support for Honeywell's cutting-edge products and systems, ensuring seamless customer experiences and operational efficiency. Reporting to the Global Technical Support Manager, you will collaborate across regions to troubleshoot complex issues, deliver solutions, and drive customer satisfaction in a fast-paced, technology-driven environment.
Key Responsibilities
- Provide tier-2 and tier-3 technical support for Honeywell's industrial automation, IoT-enabled devices, and building management systems, resolving issues via phone, email, chat, and remote diagnostics.
- Diagnose and troubleshoot hardware, software, and network problems using advanced diagnostic tools and Honeywell proprietary platforms.
- Develop and maintain comprehensive knowledge base articles, troubleshooting guides, and training materials to empower customers and internal teams.
- Collaborate with engineering, product management, and field service teams to escalate and resolve complex technical issues, contributing to root cause analysis and preventive measures.
- Monitor support tickets using CRM systems like Salesforce, prioritizing high-impact cases and achieving SLAs for response and resolution times.
- Conduct remote software updates, firmware flashes, and system configurations to optimize performance and ensure compliance with industry standards.
- Deliver proactive support through customer outreach, webinars, and on-site visits (as needed) to enhance product adoption and user proficiency.
What Makes This Role Exciting
Join a role at the forefront of Industry 4.0, where you'll work with state-of-the-art technologies like AI-driven predictive maintenance and edge computing. Enjoy hybrid flexibility across international locations, opportunities for global travel, and direct impact on Fortune 500 clients. At Honeywell, you'll grow through mentorship, innovation challenges, and career paths in a collaborative culture that values diversity and inclusion. Be part of transforming industries and making the future smarter, safer, and more sustainable.
Locations
- Jana Heweliusza 18, , Gdansk, , PL 80-890
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in Windows/Linux operating systems and network troubleshootingintermediate
- Hands-on experience with IoT protocols (MQTT, OPC UA) and industrial control systemsintermediate
- Strong knowledge of cybersecurity best practices for remote supportintermediate
- Excellent problem-solving and analytical skillsintermediate
- Superior customer service and communication abilitiesintermediate
- Familiarity with diagnostic tools like Wireshark, Putty, and remote desktop solutionsintermediate
- Scripting skills in Python or PowerShell for automationintermediate
- Ability to document processes clearly and conciselyintermediate
- Adaptability to fast-paced, multicultural environmentsintermediate
- Technical writing and presentation skillsintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related technical field (experience)
- 5+ years of experience in technical support, helpdesk operations, or IT service delivery within manufacturing, aerospace, or industrial sectors (experience)
- Proven track record of resolving complex technical issues in hybrid cloud/on-premise environments (experience)
- Experience with CRM tools (e.g., Salesforce) and ticketing systems (e.g., ServiceNow) (experience)
- Ability to work in a hybrid model with occasional international travel (experience)
- Strong English communication skills; multilingual proficiency preferred for global support (experience)
Preferred Qualifications
- Master's degree in a technical discipline or MBA (experience)
- Industry certifications such as CompTIA A+, Network+, ITIL v4, or Honeywell-specific product certifications (experience)
- Experience supporting IoT, SCADA, or building automation systems (experience)
Responsibilities
- Deliver expert-level technical support for Honeywell's suite of industrial software, hardware, and connected systems via multiple channels
- Perform root cause analysis on recurring issues and collaborate with R&D to implement permanent fixes
- Create and update technical documentation, including FAQs, video tutorials, and best practices guides
- Monitor system performance metrics and proactively identify potential failures using analytics tools
- Train and mentor junior support staff and customers on product features and troubleshooting methodologies
- Ensure compliance with data security standards (e.g., GDPR, ISO 27001) in all support activities
- Generate reports on support trends, customer feedback, and resolution efficacy for leadership review
Benefits
- general: Competitive base salary with performance-based bonuses
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) with generous company matching and international pension equivalents
- general: Professional development programs, tuition reimbursement, and leadership training
- general: Flexible hybrid work arrangements with wellness stipends
- general: Paid time off, parental leave, and employee assistance programs
Tags & Categories