Technical Support Specialist
Honeywell
Technical Support Specialist
Job Description
Technical Support Specialist
Location: International (Hybrid Workplace)
Overview
Join Honeywell, a Fortune 100 leader in innovative technology solutions for aerospace, building technologies, performance materials, and safety solutions. As a Technical Support Specialist, you will play a pivotal role in our global support operations, overseeing support activities, delivering expert technical guidance, providing essential administrative support, and resolving complex technical issues. This hybrid role offers flexibility to collaborate with international teams while advancing Honeywell's mission to create a safer, more sustainable world through cutting-edge technology.
Key Responsibilities
- Oversee end-to-end technical support activities, including ticket triage, escalation management, and performance metrics tracking to ensure high customer satisfaction (CSAT) scores.
- Provide specialized technical expertise on Honeywell products such as automation systems, IoT devices, and industrial controls, troubleshooting hardware, software, and network issues.
- Deliver administrative support by maintaining support databases, generating reports, and coordinating with cross-functional teams for seamless issue resolution.
- Diagnose and resolve complex technical problems using advanced diagnostic tools, root cause analysis, and collaboration with engineering teams.
- Develop and update knowledge base articles, training materials, and support documentation to empower self-service for customers and internal stakeholders.
- Monitor support trends, identify recurring issues, and recommend process improvements or product enhancements to engineering and product management.
- Ensure compliance with international support standards, SLAs, and data security protocols in a multicultural, hybrid environment.
What Makes This Role Exciting
This position offers the chance to work on groundbreaking technologies impacting industries worldwide, with opportunities for international travel, professional growth through Honeywell's renowned leadership development programs, and collaboration with diverse, high-performing teams. Enjoy a hybrid model that balances remote flexibility with in-person innovation hubs, plus exposure to emerging tech like AI-driven diagnostics and edge computing. At Honeywell, you'll contribute to real-world solutions while building a rewarding career in a company committed to innovation, inclusion, and employee success.
Summary
As a Technical Support Specialist here at Honeywell, you will oversee support activities, provide technical expertise, provide administrative support and resolve complex issues
Locations
- 2 Richardson Place, , North Ryde, NSW, AU 2113
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in troubleshooting Windows/Linux environments, networking protocols (TCP/IP, VPN), and cloud services (AWS/Azure)intermediate
- Hands-on experience with diagnostic tools like Wireshark, Putty, and remote access softwareintermediate
- Expertise in CRM/ticketing systems such as ServiceNow, Zendesk, or Salesforceintermediate
- Strong problem-solving and analytical skills for complex technical scenariosintermediate
- Excellent communication skills, both written and verbal, for global customer interactionsintermediate
- Administrative proficiency in Microsoft Office Suite, data reporting, and documentationintermediate
- Knowledge of cybersecurity best practices and compliance standards (GDPR, ISO 27001)intermediate
- Ability to work in a fast-paced, hybrid environment with flexible hours for international supportintermediate
- Customer service orientation with empathy and patience under pressureintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field (experience)
- 5+ years of experience in technical support, helpdesk operations, or customer-facing IT roles (experience)
- Proven track record in resolving complex technical issues in hardware, software, or networked environments (experience)
- Experience in a multinational or global support environment with exposure to diverse customer bases (experience)
- Familiarity with ITIL or similar support frameworks and SLA management (experience)
- Strong administrative skills, including proficiency in CRM systems like Salesforce or ServiceNow (experience)
Preferred Qualifications
- Master's degree in a relevant technical discipline (experience)
- Relevant certifications such as CompTIA A+, ITIL Foundation, or Honeywell product-specific credentials (experience)
- Experience supporting industrial IoT, automation systems, or aerospace technologies (experience)
Responsibilities
- Oversee daily support queue operations, prioritizing and assigning tickets to ensure timely resolution within SLAs
- Provide tier-2/3 technical expertise to diagnose and fix issues in Honeywell's suite of software and hardware products
- Offer administrative support by documenting resolutions, updating knowledge bases, and preparing analytical reports for leadership
- Resolve complex customer issues through remote diagnostics, on-site troubleshooting, and collaboration with R&D teams
- Conduct root cause analysis on recurring problems and propose preventive measures or product improvements
- Train and mentor junior support staff while fostering a culture of continuous improvement
- Collaborate with sales, product, and engineering teams to enhance customer experience and support processes
Benefits
- general: Competitive base salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance with global coverage options
- general: 401(k) retirement plan with generous company matching
- general: Professional development programs, tuition reimbursement, and leadership training
- general: Flexible hybrid work model with wellness programs and work-life balance initiatives
- general: Paid time off, parental leave, and employee assistance programs
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Specialist @ Honeywell.
Related Books and Jobs
Technical Support Specialist
Honeywell
Technical Support Specialist
Job Description
Technical Support Specialist
Location: International (Hybrid Workplace)
Overview
Join Honeywell, a Fortune 100 leader in innovative technology solutions for aerospace, building technologies, performance materials, and safety solutions. As a Technical Support Specialist, you will play a pivotal role in our global support operations, overseeing support activities, delivering expert technical guidance, providing essential administrative support, and resolving complex technical issues. This hybrid role offers flexibility to collaborate with international teams while advancing Honeywell's mission to create a safer, more sustainable world through cutting-edge technology.
Key Responsibilities
- Oversee end-to-end technical support activities, including ticket triage, escalation management, and performance metrics tracking to ensure high customer satisfaction (CSAT) scores.
- Provide specialized technical expertise on Honeywell products such as automation systems, IoT devices, and industrial controls, troubleshooting hardware, software, and network issues.
- Deliver administrative support by maintaining support databases, generating reports, and coordinating with cross-functional teams for seamless issue resolution.
- Diagnose and resolve complex technical problems using advanced diagnostic tools, root cause analysis, and collaboration with engineering teams.
- Develop and update knowledge base articles, training materials, and support documentation to empower self-service for customers and internal stakeholders.
- Monitor support trends, identify recurring issues, and recommend process improvements or product enhancements to engineering and product management.
- Ensure compliance with international support standards, SLAs, and data security protocols in a multicultural, hybrid environment.
What Makes This Role Exciting
This position offers the chance to work on groundbreaking technologies impacting industries worldwide, with opportunities for international travel, professional growth through Honeywell's renowned leadership development programs, and collaboration with diverse, high-performing teams. Enjoy a hybrid model that balances remote flexibility with in-person innovation hubs, plus exposure to emerging tech like AI-driven diagnostics and edge computing. At Honeywell, you'll contribute to real-world solutions while building a rewarding career in a company committed to innovation, inclusion, and employee success.
Summary
As a Technical Support Specialist here at Honeywell, you will oversee support activities, provide technical expertise, provide administrative support and resolve complex issues
Locations
- 2 Richardson Place, , North Ryde, NSW, AU 2113
Salary
60,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in troubleshooting Windows/Linux environments, networking protocols (TCP/IP, VPN), and cloud services (AWS/Azure)intermediate
- Hands-on experience with diagnostic tools like Wireshark, Putty, and remote access softwareintermediate
- Expertise in CRM/ticketing systems such as ServiceNow, Zendesk, or Salesforceintermediate
- Strong problem-solving and analytical skills for complex technical scenariosintermediate
- Excellent communication skills, both written and verbal, for global customer interactionsintermediate
- Administrative proficiency in Microsoft Office Suite, data reporting, and documentationintermediate
- Knowledge of cybersecurity best practices and compliance standards (GDPR, ISO 27001)intermediate
- Ability to work in a fast-paced, hybrid environment with flexible hours for international supportintermediate
- Customer service orientation with empathy and patience under pressureintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field (experience)
- 5+ years of experience in technical support, helpdesk operations, or customer-facing IT roles (experience)
- Proven track record in resolving complex technical issues in hardware, software, or networked environments (experience)
- Experience in a multinational or global support environment with exposure to diverse customer bases (experience)
- Familiarity with ITIL or similar support frameworks and SLA management (experience)
- Strong administrative skills, including proficiency in CRM systems like Salesforce or ServiceNow (experience)
Preferred Qualifications
- Master's degree in a relevant technical discipline (experience)
- Relevant certifications such as CompTIA A+, ITIL Foundation, or Honeywell product-specific credentials (experience)
- Experience supporting industrial IoT, automation systems, or aerospace technologies (experience)
Responsibilities
- Oversee daily support queue operations, prioritizing and assigning tickets to ensure timely resolution within SLAs
- Provide tier-2/3 technical expertise to diagnose and fix issues in Honeywell's suite of software and hardware products
- Offer administrative support by documenting resolutions, updating knowledge bases, and preparing analytical reports for leadership
- Resolve complex customer issues through remote diagnostics, on-site troubleshooting, and collaboration with R&D teams
- Conduct root cause analysis on recurring problems and propose preventive measures or product improvements
- Train and mentor junior support staff while fostering a culture of continuous improvement
- Collaborate with sales, product, and engineering teams to enhance customer experience and support processes
Benefits
- general: Competitive base salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance with global coverage options
- general: 401(k) retirement plan with generous company matching
- general: Professional development programs, tuition reimbursement, and leadership training
- general: Flexible hybrid work model with wellness programs and work-life balance initiatives
- general: Paid time off, parental leave, and employee assistance programs
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Specialist @ Honeywell.
Related Books and Jobs