Collections Analyst

Location: Tlaquepaque, Jalisco, Mexico

Department: Your Privacy

About the Role

At HP Inc., the world's leading technology company, our Collections Analysts play a vital role in our finance organization, ensuring the financial health that fuels innovation in printing, computing, and digital solutions. Based in Tlaquepaque, Jalisco, Mexico, this full-time Flex position empowers you to apply intermediate expertise in collections to manage customer receivables, resolve disputes, and drive payment efficiency. You'll collaborate with global teams to analyze delinquencies, negotiate resolutions, and recommend strategies that protect HP's revenue streams while upholding our customer-centric culture. Join a dynamic environment where your financial acumen supports the creation of groundbreaking technology that reshapes how the world works. In this role, you'll tackle moderately complex challenges by researching account delinquencies, engaging internal partners to address non-payment trends, and initiating dispute resolutions that benefit both HP and our customers. Leveraging your 2-4 years of experience in collections or related fields, you'll exercise independent judgment within established guidelines, interpret policies, and provide insightful analysis to prevent future risks. Your work directly contributes to HP's operational excellence, enabling us to invest in innovative hardware and services that delight customers worldwide. HP Inc. values every voice and fosters a legendary culture of collaboration, respect, and inclusion. With operations in over 170 countries, we offer unparalleled opportunities for career growth through our global network and innovation-driven programs. If you have a degree in business or economics, strong negotiation skills, and a passion for technology finance, this is your chance to advance at a company where diverse perspectives solve problems in transformative ways. HP is an Equal Opportunity Employer committed to a discrimination-free workplace.

Key Responsibilities

• Analyze and research customer receivables account delinquencies to determine optimal communication methods for payment facilitation
• Resolve disputes on delinquent accounts, negotiate payment terms, and ensure timely collections from customers
• Identify trends in non-payment issues and collaborate with internal HP partners to resolve them proactively
• Initiate and manage the dispute resolution process with HP internal teams, ensuring resolutions benefit both HP and customers
• Analyze at-risk customer accounts and recommend tailored strategies to prevent future delinquencies
• Apply intermediate subject matter expertise to solve moderately complex business issues in collections
• Provide analysis and limited project direction as an informed team member within the finance organization
• Follow established guidelines, interpret policies, and make recommendations on unique circumstances
• Contribute to HP's customer-centric culture by maintaining positive relationships during collections activities
• Support HP's innovation-driven finance operations by leveraging data insights for process improvements
• Monitor collection processes to ensure compliance with financial standards and HP policies

Required Qualifications

• First level university degree with a focus in business or economics, or equivalent practical experience
• Typically 2-4 years of experience in collections, accounts receivable, accounts payable, or logistics
• Intermediate accounting knowledge and understanding of financial concepts
• Basic computer skills with proficiency in Microsoft Office Suite
• Experience in analyzing customer accounts and resolving payment disputes
• Familiarity with order management and dispute resolution processes
• Ability to exercise independent judgment within defined procedures
• Intermediate written and verbal communication skills in English and Spanish

Preferred Qualifications

• Experience working in a multinational technology company like HP Inc.
• Knowledge of risk mitigation tools and account strategy development
• Prior exposure to HP's financial systems or ERP software
• Bilingual proficiency (English/Spanish) with experience in cross-cultural negotiations
• Certification in accounts receivable or collections management
• Background in technology hardware or supply chain finance

Required Skills

• Intermediate written and verbal communication
• Negotiation and conflict resolution
• Accounting and financial analysis
• Problem-solving and critical thinking
• Prioritization and time management
• Influence and stakeholder engagement
• Data analysis for accounts receivable
• Risk mitigation and assessment
• Understanding of order management processes
• Dispute management expertise
• Collection processes and strategies
• Customer relationship management
• Basic proficiency in financial software (e.g., SAP, Oracle)
• Trend identification and reporting
• Independent judgment and decision-making
• Cross-functional collaboration

Benefits

• Competitive salary and performance-based incentives aligned with HP's innovation goals
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with company matching contributions
• Flexible workstyle options including hybrid Flex arrangements
• Professional development programs fostering career mobility in a global technology leader
• Employee stock purchase plan and financial wellness resources
• Paid time off, parental leave, and wellness programs
• Access to HP University for technology and leadership training
• Inclusive culture with employee resource groups and diversity initiatives

HP Inc. is an equal opportunity employer.