Collections Analyst

Location: Tlaquepaque, Jalisco, Mexico

Department: Your Privacy

About the Role

At HP Inc., we're reinventing the future of technology through innovation, diversity, and a customer-centric culture. As a Collections Analyst in our Global Indirect Collection Team based in Tlaquepaque, Jalisco, Mexico, you'll play a pivotal role in accelerating cash-flow while building strategic customer relationships. Dive into understanding business models, resolving payment challenges, and optimizing interlocks between HP and our valued partners in a dynamic tech ecosystem. Your work will directly support HP's mission to deliver groundbreaking solutions that empower customers worldwide. Day-to-day, you'll send consolidated account statements, log and resolve disputes through proactive follow-ups, conduct critical calls with Order Management and AP teams, and collaborate across Credit, Sales, and Account Management for smart financial decisions. Escalate high-impact cases to leadership and lead regional enhancement projects, all while leveraging HP's cutting-edge tools to streamline the Quote to Cash process. In this Flex workstyle role, you'll thrive in a collaborative environment that values your unique perspective. Join HP's legendary culture where innovation drives career mobility across 170+ countries. With advanced English skills (Portuguese a plus), 2+ years in collections or AR/AP, and a Bachelor's in Finance or related field, bring your negotiation prowess and relationship-building expertise to a team that's reshaping global finance. Enjoy comprehensive benefits like medical insurance, savings funds, and flexible perks, plus endless opportunities to innovate in technology's forefront.

Key Responsibilities

• Build strategic relationships with customers by understanding their business models and payment challenges to accelerate cash-flow
• Send consolidated account statements to Accounts Payable contacts in centralized teams
• Log customer disputes and follow up with internal and external stakeholders for timely resolution
• Conduct critical calls with Order Management groups to review dispute status, negotiate, and agree on resolution timelines
• Hold ad-hoc calls with Accounts Payable representatives for Accounts Receivable reconciliations
• Follow up with customers' Requestors (PO creators) to expedite case resolutions
• Collaborate closely with Credit Analysts, Sales, and Account Management teams for informed financial decisions
• Escalate unresolved cases to Director and VP levels as needed
• Lead or participate in business enhancement projects across countries or regions
• Contribute to HP's customer-centric innovation by optimizing payment processes in a technology-driven ecosystem

Required Qualifications

• Bachelor's degree in Finance, Administration, Business, Economics or a related field
• Advanced proficiency in English
• 2 years of experience in collections, customer service, accounts payable or receivable
• Understanding of collection strategies and key financial concepts
• Strong communication, negotiation, and conflict resolution skills
• Ability to build relationships across diverse teams and cultures
• Familiarity with the Quote to Cash process

Preferred Qualifications

• Proficiency in Portuguese language skills
• Experience in multinational or technology industry environments
• Prior exposure to business enhancement projects across regions
• Knowledge of accounts receivable reconciliations and dispute management
• Experience escalating issues to senior leadership levels

Required Skills

• Collections management
• Accounts Receivable analysis
• Accounts Payable reconciliation
• Dispute resolution
• Financial analysis
• Negotiation expertise
• Stakeholder communication
• Relationship building
• Cross-cultural collaboration
• Quote to Cash process knowledge
• Problem-solving
• Project leadership
• English proficiency (advanced)
• Portuguese (preferred)
• Customer service orientation
• Conflict resolution
• Strategic thinking
• Data logging and tracking

Benefits

• Life insurance
• Mayor Medical Insurance
• Savings Fund
• 12 paid holidays in your first year
• Restaurant and food vouchers
• Flexible benefits including medical services for family, Dental Plan, and Fitness Programs
• Vendors discount program (restaurants, cinema, clothing, and more)
• Flex workstyle supporting work-life balance
• Opportunity to join HP's innovative global network for career growth

HP Inc. is an equal opportunity employer.